I was impressed with the service starting from the day I did the booking, I had to get the booking confirmation in few minutes as it was needed for my visa application and i had a tight schedule. I sent an email to the hotel manager Cimmy Chen and the response and confirmation was like in a giffy. And later I had to request cimmy for the basic kitchette and other stuffs as i was planning to cook for myself most of the time. Before even I got into my room everything was set as requested. Cheers and Kudos to Cimmy. Its a great hotel i would rather say its a serviced apartment with the facilities of a hotel. Breakfast is okay - not so great for visitors, not sure because its more localised the native people of china may like it. The reception staff can manage talking in English, however the other staff find it difficult to communicate in english, but I think it is not a a big issue for me until now. Overall its a very good business hotel and my experience is been very good until now. The location is very convenient lot of restaurants markets and very close to the xiangmihu sub way...so its pretty much wat i wanted.