We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
DoubleTree Resort by Hilton Sanya Haitang Bay
Nearby Hotels
US$54
US$51
CrownePlaza.com
View Deal
  • Free Wifi
  • Free Parking
US$92
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$77
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$121
US$95
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$118
US$112
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
US$172
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Beachfront
US$96
US$75
CrownePlaza.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Club Med Sanya(Sanya)
US$445
clubmed.us
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$110
US$93
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$188
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (309)
Filter reviews
309 results
Traveller rating
157
89
37
12
14
Traveller type
Time of year
LanguageAll languages
More languages
157
89
37
12
14
Show reviews that mention
All reviewshaitang baybreakfast buffetprivate beachpoolsbbqforeignerscons
Filter
Updating list...
5 - 10 of 309 reviews
Reviewed 27 April 2017

Finally arrived after nearly 24 hours flight in the evening around 20h, heading to the restaurant's buffet, we are told it will be closed at 21h by the manager who seems very unhappy to see us. The breakfast is a war! 5 stars hotel asks you to go to find your coffee by yourself. Nobody clean your place where you sit on. Need to push chinese people around to get sth to eat (or you will be get pushed). No towel around the pool. If you ask, the staff told you "help yourself".Waste dropped in the middle of the hall may stay there during 3 days. Nobody speaks Chinese. It takes a century to make a poor cocktail in the bar each time. There's no spa, for this hotel located in nowhere and you have to be in the hotel, it's really lame. It's was Christmas day, many clients but many equipments don't work. In a world, nobody smiled to you from the beginning to the end during 5 days stay. It's typically a chinese village hotel, nothing to do with the 5 stars brand. It's a shame and a waste of money. I wonder how Hilton could be so bad.

Room Tip: If you are not a natif chinese, don't choose any room there. You will be crazy.
  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank qidikizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, General Manager at DoubleTree Resort by Hilton Sanya Haitang Bay, responded to this reviewResponded 25 May 2017

Dear Qidikizzy,
Thank you for your review of our hotel.
I was very disappointed to learn of your dissatisfaction with your stay and thank you for articulating the particular experiences that failed to meet your expectations.
Having taken responsibility for this property last month, I am sorry to say that I am not yet fully familiar with the circumstances around your stay with us at Christmas last year but please rest assured that I shall be investigating each comment with the team here and ensuring that our standards are improved as necessary.
Meanwhile, we do still hope that you may consider using our hotel again in the future, should your travesl ever brign you back to Haitang Bay.
Once again, my apologies.
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

I stayed here for 3 nights some time ago but got so busy I forgot to write a review. This hotel was very comfortable and I particularly enjoyed the open lounge areas with live entertainment during the hot weather. My room was modern and up to date and the facilities at the hotel were in good order. I'll stay here again on my future trips to Sanya.

Stayed: May 2016, travelled on business
Thank alpineheath12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard G, General Manager at DoubleTree Resort by Hilton Sanya Haitang Bay, responded to this reviewResponded 28 April 2017

Dear AlpineHeath12,

Thank you for taking the time to share your opinions of our hotel. I was glad to read how much you enjoyed your time here, especially in the lounges and the room we allocated for you.

Meanwhile, the Team and I look forward to being of service to you again, should your travels ever brign you back to Sanya.

Yours sincerely,

Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2017 via mobile

Just a short stay but this is a fabulous location. A little out of the way compared to Yalong bay but worth the extra distance. Rooms are bright and well maintained. Food choices are varied and of good quality. This is a lovely location for a romantic getaway or a family holiday. The staff have some English which is good for a foreigner. Will definitely return.

Stayed: April 2017, travelled as a couple
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kenry n, 总经理 at DoubleTree Resort by Hilton Sanya Haitang Bay, responded to this reviewResponded 15 January 2018

Dear Russell B,
Thank you for your kind comments, especially the room that was bright and well maintained, where the service in general is good.

We look forward to having you stay with us again, should your travels ever bring you back to Haitang Bay.

Yours sincerely,

Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2016

This property is very far from anything, as with all the resorts in Haitang Bay, so you are pretty much stuck on the property unless you have a car.

There were lots of pools, but when I stayed there, it was low occupancy so half of them, including the best one in from of the beach, were closed off. The result was that everyone was packed into the main hotel in the center of the property, and it was filled with huge inflatable toys.

Also, there was an entertainment event scheduled for the day of my departure, and the setting up of the stage and sound system made the who place feel like it was under construction.

Positive side was great recognition to Diamond members. One benefit was the option to sit in the VIP area of the restaurant during the breakfast buffet - it was a great option to escape the chaos of the buffet.

  • Stayed: November 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Tripwarriors_com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2016

Two nights stayed here, a great welcome by the staff, Wendy in particular. A pleasant room but slightly damp atmosphere when it was raining. The food was excellent, we took the buffet option each night and as well as a fabulous selection on offer, the staff again were ultra attentive.
We found the pool arrangements a little confusing. There are 4 pools but only 3 are referred to in any literature: children's pool, family pool and adults only pool. As the adult pool did not open until 3pm we opted for the family pool which was quite noisy and bizarrely we had to wade through the pool to get to a quieter corner. Then, when the adult pool did open, small children were allowed to use it.... That said we did have a very pleasant stay here.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JackNIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews