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Reviewed 9 February 2017

We stayed in a villa over the Christmas period.
The hotel has many positive things but also a lot of small issues that need to be address.
The hotel grounds are beautiful and the layout and design of the villa was very good, but there are no sun beds to lie by your pool and enjoy the sun, when we asked for some we where told no. Also towels are needed by the pool rather than having to ring reception every time, especially as we didnt get a turn down service every evening to replace towels
A very big thank you for the wonderful Turkey Dinner on Christmas Day and the individual Christmas stockings given to the children it was a very nice touch.
The staff where very inconsistent with the service at the villa, especially on the Sunday and we felt overall this area was actually very poor, more English instructions are needed to be able to use the things at the villa rather than having to call all the time for help ie air con/curtain controls/door control panel
Great facilities at the villa such as a dishwasher but no dishwasher powder to use it.
Coffee machine in the bed room was such a nice touch its a shame that the sockets didnt work
But i must say a special thank you to the 2 staff that helped get the dvd player working.
Spa was really good but disappointed it had not got a steam room and sauna.
The greeting in the executive club was always cheerful,but the staff around the food area, need to improve their English to be able to understand requests and cope at times when it became very chaotic
We would stay again but hope that this hotel manages to improve its customer service.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Heather A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded 13 February 2017

Dear Guest,

Thank you very much for staying with Grand Hyatt Sanya Haitang Bay to celebrate the Christmas holiday. We're very glad that generally, you spent a good vacation with us. Also, we highly appreciate your valuable comments on the customer service and your feedback has been passed to our management team, especially, operation team. They'll look into the details you've mentioned and make improvements.
We sincerely welcome you back for your next stay in Sanya.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017 via mobile

We were there when the hotel was just open. Green, extremely green! From trees, shrubs, plants, perennials, and flowers. The view is breath taking looking from the room. Every room has outdoor bath tub in the balcony. Bed room is very nice with beautiful materials. Shower room is hugeeee! It's very sexy. There're a few swimming pools. The restaurant is also very nice with great design and decor. Spa is unbelievable, you have to try that. When you enter the spa, it feels like you've just entered a secret chamber of relaxation and tranquility.
The ocean is warm, the sky is baby blue.
What else can you ask for?

I fell in love with this hotel.

Stayed: July 2016, travelled on business
Thank lexter266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded 9 February 2017

Dear Guest,

Thank you very much for staying with Grand Hyatt Sanya Haitang Bay Resort & Spa and leaving us such great comments! We're very glad to have your valuable feedback.
It would be our honor to have you back for the next vacation!

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Reviewed 12 January 2017

We stayed at Grand Hyatt Sanya for 4 nights. And what shall I say? Amazing experience! I want to be very honest here... The hotel is new, very clean and well maintained, the beach is beautiful. A place to feel well by default. If you expect the perfection of a 5***** city hotel... maybe not your piece of cake. If you want to experience a young crew with an authentic warm smile on their faces that do their very best to make your stay to be a memorable one... Definitely the place to go for. I'm travelling for my job and I've seen a lot of nice 5***** places all over the world. But to see and experience this staff going the extra mile to make you feel good with a smile on their faces... my best hotel stay feeling in a long time. Not so overly perfect can feel so amazing at times. Compliments. Keep going. I'm in love with this place and I'm looking forward to be back for sure.

A shuttle to / from the airport would be nice. But the taxi is a pretty OK option. And Haitang bay is definitly worth to stay at even though the taxi ride to downtown Sanya takes around 30 minutes.

Room Tip: The pool suite was an excellent choice. But I'm sure the sea view from the upper floors is amazing too :)
  • Stayed: January 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ssandroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded 16 January 2017

Dear Guest,

Thank you very much for staying with Grand Hyatt Sanya Haitang Bay and leaving us great comments. We're very glad that you spent a lovely business trip with us. It's our mission to assist you with a wonderful stay and explore the moments of more.
We sincerely welcome you back for your next visit to Sanya.

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Reviewed 27 December 2016 via mobile

We stayed at one of the club rooms that had access to the club lounge but it was a bit chaotic especially during cocktail hours where many guests have no regard for other guests taking all the "better" food as they come out. I don't blame the guests as they feel they've paid for the service but the staff don't seem to know how to deal with this. A few staff reacted by telling a few guests they'll bring some skewers snacks to them personally but this infuriated other guests who didn't get anything at all. I guess I expected more from Hyatt.

The resort itself was new, clean, and pleasant. Food choice is a bit limited but adequate for a short stay. Perhaps the resort is still fairly new but I feel some of the staff aren't prepared to handle the diversity of guests yet particularly in English.

Stayed: December 2016, travelled as a couple
Thank WilsonK356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded 29 December 2016

Dear Wilson,

Thank you for staying with Grand Hyatt Sanya Haitang Bay Resort & Spa and leaving us valuable comments. We're terribly sorry that Grand Club doesn't meet your expectations. We'll report this to Rooms Division and enhance staff training as well as the operation management.
We sincerely welcome you back for your next stay.

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Reviewed 28 November 2016

RMB $150 from Airport to hotel, spacious room and sea view tub (for 2 ppl). Fantastic breakfast buffet and great dim sum set lunch (only $168) in YuCun restaurant. Friendly and helpful staff. we have got late checkout till 4pm. It's great stay for family with kids. will definitely com back

Room Tip: book a room with executive lounge (free drink and snacks from 5pm - 7pm)
  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Franny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hyatt_SanyaHTB, Manager at Grand Hyatt Sanya Haitang Bay Resort & Spa, responded to this reviewResponded 30 November 2016

Dear Guest,

Thank you very much for staying with Grand Hyatt Sanya Haitang Bay.
We're very glad that you've spent a fantastic vacation with us, and thank you for your great comments on our dim sum brunch.
We sincerely welcome you back for your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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