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Reviewed 5 July 2020

Hotel is nice, and most of the service staff were really warm and nice. There was just one chubby male staff (or manager) with glasses at reception desk really ruined the pleasant experience from begining. I arrived during the daytime when that male was not occupied behind the desk and the other girl was busy helping other guests, but he just stood there pretend not seeing me even we had direct eye contact, which makes me feel like unwelcomed, I was truly sorry for the busy girl who was running the desk alone, and I had to bother her for my room reservation. That male didn't even offer his co-worker a hand but just stand there like nothing happening.
Besides this single individual, every other staff in the hotel was very friendly and helpful. Just like the other staff from other Fairmont I have been staying with.

Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank darthmalak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 12 July 2020

Dear Ravern

Thank you very much for taking your time to leave a comment on you staying experience with us at Fairmont Wuhan. We are really appreciative and motivated by your acknowledgement for our staff and services, and sorry to hear the discomfort you have experienced with one of our staff. Exceptional services have been the core of what we strive for, and I woud like to reach out to you privately to get more input so as to furthur improve our services to make your next stay a beautiful memory. Thank you again for staying with us.

Fairmont Wuhan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2019

I had the opportunity to stay at this fine hotel the second day after its soft opening.

I'm impressed by the design and the decor of this establishment. This hotel is nothing like the Fairmont San Francisco or San Jose where I stayed. This is much modern and integrated some Chinese elements.

The best part of the staying was the services. The staff was well trained and extra friendly. The services that I received were comparable, if not, better than other five star hotels that I have stayed in China. They may be still new at their job, but their passion made up the little flaws.

Overall, I really enjoyed my stay and will recommend this hotel to my colleagues and clients who will travel to Wuhan in the near future.

Thank you for the superb hospitality.

Date of stay: November 2019
Trip type: Travelled on business
Thank andyd912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Camper42215763838, Public Relations Manager at Fairmont Wuhan, responded to this reviewResponded 28 November 2019

Thank you for staying with us at Fairmont Wuhan and sharing your kind feedback!

We are thrilled and motivated to hear that you enjoyed your stay here, and that you particularly enjoyed the service is something we as a team hold very dear to our heart. Situated along the axis of Wuhan CBD, Fairmont Wuhan is dedicated to deliver our hotel as "The Landmark of Rare Refinement". We are passionate about our own post and our hotel culture as a whole, and your kind comments have been shared among our associates and surely will be a great encouragement to our continuous effort for better services.

We look forward to the next opportunity of welcoming you here and turning moments into memories for you.

Warm Regards,

Marketing and Communications Department

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A Tripadvisor China Member
Reviewed 5 days ago
Google Translation

Date of stay: September 2022
Trip type: Travelled solo
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 3 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A Tripadvisor China Member
Reviewed 5 days ago
Google Translation

Date of stay: September 2022
Trip type: Travelled solo
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 3 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A Tripadvisor China Member
Reviewed 6 days ago
Google Translation

Date of stay: September 2022
Trip type: Travelled on business
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 6 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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