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Reviewed 6 March 2022

I visited Wuhan for conduting a customer event at Fairmont owing to its intimacy to a Canadian. Even though the lobby was still under renovation, the overall experience especially the assistance from the colleagues was quite impressive.

The event was held successfully and all our customers were satisfied. Especially thanks to Charlotte at the front desk for her assistance.

Date of stay: February 2022
Trip type: Travelled on business
Thank Maps41627121557
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 9 March 2022

Thank you for choosing Fairmont as a venue for your event! We hope to welcome you back very soon not only as an event organizer but as a valued guest too. Charlotte is our Front Office leader and she makes sure that all team members provide warm and high-end service that you appreciated so much.

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Reviewed 20 October 2021 via mobile

Stayed at the hotel for a two nights for a corporate meeting. The room is very nice, clean with soft bed and beautiful design. The breakfast at the lounge is a great start for a day - very quite, not too many people and with nice choice of food. Big thanks to Russian lady for her warm service.
Hope our company will choose same hotel next time!

Date of stay: October 2021
Trip type: Travelled on business
Thank CapSparrow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 10 November 2021

Dear our guest, Thank you so much for choosing stay at Fairmont Wuhan with also give us your valuable comments of stay experience. We are so honor that your appreciation of hotel, with also the great praise of Russian Lady - Our Fairmont Gold Assistant Manger Inna. We sincerely invited you come back next time, so that we have the chance to create more memorable memory to you. With best wishes.

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Reviewed 17 July 2021 via mobile

We stayed for three nights as the first of our extended 22 night holiday mainly staying with Accor group hotels. As a frequent Fairmont customer, the hotel was very clean and tidy with exceptional rooms.
The service was good, mostly friendly and some staff made some effort to get to know us. Unfortunately as a Fairmont branded hotel, I would expect a little more friendliness from all staff to make the experience more enjoyable. A welcome when you enter the building and an extra effort for a ni hao or hello. As a diamond member with Accor, I would expect a little more.
A nice 5* hotel but some extra work is needed to be branded with the Fairmont name.

Room tip: Business district but travel is easy.
Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank Meany-10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 30 August 2021

Dear Guest,

Thank you so much for your choosing stay with us in Fairmont Wuhan and taking time left comments. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 30 May 2021 via mobile

Nice room with good facilities. Breakfast is nice with balanced Chinese and Western offerings. Glad to have the free room upgrade. Attentive laundry service with my button replaced. Definitely will consider to stay when visit Wuhan again.

Date of stay: April 2021
Trip type: Travelled on business
Thank SkywalkerLee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 30 August 2021

Dear Guest,
Thanks for your staying with us in Fairmont Wuhan and taking time to left comments. The comments is very important to us. we strive to provide a superior service experience for every customer. and we will try our best to improve service.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed 16 March 2021

This is the first time I stayed in Fairmont Hotels and the team in Fairmont Wuhan has honour their brand's vows to provide the unforgettable experience for their guests.

I travelled for pleasure in Wuhan for 2 days and I'm glad that I have booked the Fairmont instead of other Accor hotels managed by Huazhu. The email communications with Fairmont Gold is smooth and solved quickly before I arrive. A complimentary upgrade has provided by the hotel for me as a Accor Plus Gold member.

The hotel located in Wuhan CBD, around 30 minutes by cab and 4 minutes walk to the nearst metro station. I really like the decoration of the hotel which is modern, upscale and sophisticated and everyone in the hotel is really helpful and cares about their guests need about traveling in Wuhan like places to see and local restaurants recommendation. Especially the staff in the Fairmont Gold Lounge (Jessica, Aubrey and Icy) and Cafe CBD (Inna). My friends said that the Fairmont is the best in Wuhan and I understand why they said it after my flawless and happy experience.

Thank you to everyone in Fairmont Wuhan which made my stay in Wuhan unforgettable!

Room tip: Corner suites are large and sunny
Date of stay: March 2021
    • Value
    • Cleanliness
    • Service
Thank richardmuk95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sun He, Marketing at Fairmont Wuhan, responded to this reviewResponded 21 March 2021

Dear Guest, Thanks for your stay with us in Fairmont Wuhan! We are so glad you have a good memorable here . especially of Fiarmont Gold team, they are all very happy to see your comments. Hope you'll come back soon.

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