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1 - 6 of 153 reviews
Reviewed 1 November 2019 via mobile

The hotel is housed just next to the expo center which means it is in a remote area.

We arrived relatively late at close to 9 pm and I decided to look for some food. For a 5 stars hotel, it is unusual to only have 2 restaurants and I chose the Chinese one which I was turned away saying the chefs have left when the last seating time I was told is 9:30 pm. I went then to the international restaurant and was also turned away as they said they only serve buffet at night. I ended up with room service.

Room is very spacious for the price we paid and this is the best part of the otherwise very “cold” hotel with long walkways.

Date of stay: November 2019
Trip type: Travelled on business
3  Thank The_TravellerSg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sabrina O, Public Relations Manager at Intercontinental Wuhan, responded to this reviewResponded 7 November 2019

Dear Guest, Thank you for your stay with us, and glad that you like hotel room.

We apologize for your experience in our hotel during your stay. There was a communication breakdown on our side in the International Restaurant, and have informed the new staff that attend to you on the mistake. We can assure you a new food experience on your next visit.

We sincerely look forward to meeting you again.

Ozzy Oh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2019 via mobile

Fantastic hotel with large spacious rooms. Balcony overlooking the river. Beautiful foyer and restaurants.
Front desk arranged taxis for us very quickly.
Huge meeting spaces in convention centre next door.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank JBchina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sabrina O, Public Relations Manager at Intercontinental Wuhan, responded to this reviewResponded 2 September 2019

Dear Guest, thank you for sharing your experience at InterContinental Wuhan.

We are pleased that you are happy with the hotel facilities. Our hotel located on the banks of the impressive Yangtze River with river views, which is a perfect place for business or social events.

At the IHG, we ensure quality service to our guests a perfect experience. Your satisfaction is biggest encouragement and support to us.

We sincerely look forward to meeting you again.

Ozzy Oh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2019 via mobile

This hotel locate a bit far off city center, next door to exhibition center.

Room set out good, nice and clean. no other restaurant nearby you can only eat in or take subway to downtown.

Staffs are friendly. the entrance to hotel been blocked so i have to park down stairs and walk through a long way.

The very bad experience is the executive lounge is not open to Spire Elite member. only for paid premiume member. This makes me wonder. with similar peice. I can stay in other hotel but enjoy lounge for free. Why am I going to stay here. no advantage at all.

So, if you are IHG member. strongly recommand you NOT to stay this hotel. Big disappointment.

Date of stay: March 2019
Trip type: Travelled on business
Thank miketwu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CHRIS20190703, Chris at Intercontinental Wuhan, responded to this reviewResponded 22 April 2019

Distinguished guests,Thank you for staying in intercontinental wuhan.The hotel is located in the The hotel is located in the exhibition center. The hotel is only 15 minutes away from the large shopping shopping mall aeon mall.About your advice of Spire Elite member can not enjoy lounge for free,I will respond to the leadership.Thank you very much for your valuable comments. We look forward to your next stay.

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Reviewed 2 March 2019 via mobile

Unless you enjoy endless marble corridors full of nothing I suggest you avoid this depressing hotel. It’s cold, most of the staff haven’t got a clue what they’re doing (reception struggled to print me a piece of paper) and the food is hit and miss - a great buffet one night reduced to hardly anything the following night. The gym is the kind you’d expect in a 3 star hotel, there’s no pool, sauna or hot tub (just some strange empty baths in the changing room). At 23.20 in the lobby lounge bar, which is advertised as being open till midnight, my colleague and I asked for two more gin and tonics. After 10 minutes a man came with a teapot full of hot water and poured it on what was left of our drinks. Still no idea why. Then they told us it was closed. Will never stay here again

Date of stay: March 2019
Trip type: Travelled on business
Thank DavidI684
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CHRIS20190703, 经理 at Intercontinental Wuhan, responded to this reviewResponded 13 March 2019

Thank you for your attention and comments on Intercontinental wuhan.Please allow us to express our sincere apologies to you. We will learn from your experience and strengthen internal training to improve the service quality. We look forward to your next experience of meticulous service!

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Reviewed 16 November 2018

Intercontinental Wuhan Hotel stay 3 nights during one business trip, is amazing hotel placed in a very good área front to the river, inside the rooms is very big with very good desk to work inside, with excelent WI-FI conection. the cleanless is very good.
The breakfast buffet is very big and extremely varied. the staff is ver nice. and at the end the price is very good, I strongly recomend for business or for relaxing

Room tip: rooms with river view
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank 724joaohenriques
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sabrina O, Manager at Intercontinental Wuhan, responded to this reviewResponded 19 November 2018

Dear guest,
Thank you for coming to the intercontinental wuhan hotel and taking the time to review the hotel! We are honored to receive your praise! Looking forward to your visit again!

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