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1 - 6 of 638 reviews
Reviewed 13 January 2020 via mobile

Stayed here 2 separate times during a business trip. 1st room was very large with ample space, very large dining table and bathroom. Buffet breakfast offered many American style dishes even Omelette station with small buzzer to inform the diner when omelette is ready which where okay. Red Basil Thai restaurant in the hotel is also really tasty, would recommend to try. Wi-Fi worked okay and TV has a few English channels. Also connected to the mall through the lobby. I would suggest to also visit the mall across the street. Very convenient location easy to get to the Wuhan airport and take DiDi to other locations. Would stay again.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank Trinicz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheraton Wuhan, General Manager at Sheraton Grand Wuhan Hankou Hotel, responded to this reviewResponded 14 July 2020

Dear Guest,
Thank you for sharing your experience on your recent stay with us. We are very proud to have made your stay comfortable. I very much appreciate your kind words and we look forward to welcoming you back with us at Sheraton Grand Wuhan Hankou Hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019

The infrastructure is magnificent, nice and large rooms, nice lobby and so on. But it seems to be neglected and dated.

Water pressure at the shower and bathtub was bad, and so was their internet bandwidth.

Bed and bedding are good, and sleep quality as well.

The chair at the desk is not comfortable for work.

The same applies to the 40th floor club lounge. It was built large and nice but it is neglected.

Service is also not at its best in the entire hotel.
Even in the club lounge, the staff are busy with themselves and don’t care too much about the guests.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank nomad6022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel, responded to this reviewResponded 27 December 2019

Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. Sheraton service as we always believe in creating associate engagement and guest loyalty.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2019

Stayed here for only one night and it was a nice Hotel. great buffet and close to many facilities. we use the High speed train and it was an easy commute.
Woud use this again as the Staff were very good!

Date of stay: December 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Todd k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel, responded to this reviewResponded 30 December 2019

Dear Guest, thank you for sharing your experience on your recent stay with us. We will notice the management team your suggestions. We are looking forward to your next visit and we will provide a bespoke and uncompromising sevise. Be well!

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Reviewed 22 December 2019 via mobile

The hotel and rooms are fine. Please just remember to avoid “The Feast” buffet and restaurant. The overall display of the food is sad, the quality dramatically low and poor. No management whatsoever, unacceptable in a Sheraton

Date of stay: July 2019
Trip type: Travelled with family
1  Thank upnorth007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel, responded to this reviewResponded 23 December 2019

Dear Guest, thank you for sharing your experience on your recent stay with us. The Hotel apologise for the unpleasant experience and the service failure. We will look into the below matter seriously and take necessary action to ensure that the below does not re-occur again. We would appreciate if you can provide us with another opportunity to try the true. Sheraton service as we always believe in creating associate engagement and guest loyalty.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019 via mobile

We really enjoyed our stay here. The rooms were beautiful, in excellent condition and very clean. The choices for breakfast will fulfilll every wish.
Service is very friendly.

I would highly recommend to chose this hotel when visiting Wuhan!

Date of stay: November 2019
Trip type: Travelled on business
Thank Pathfinder588059
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sheraton W, Public Relations Manager at Sheraton Grand Wuhan Hankou Hotel, responded to this reviewResponded 9 December 2019
Google Translation

尊敬的客人,非常感谢您的点评和厚爱,我们很高兴您在此获享了难忘的入住经历。您优悦的住宿体验是对我们的最佳褒奖,亦是我们今后前行的最大动力。再次感谢您的光临

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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