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All reviewssubway stationfully equipmentchecking outbusiness tripjinji lakegreat place to stayminute walkrooms are spaciousnice hotelapartmentchinesekitchenettesipenglishgym
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Reviewed 19 June 2017

Check Inn Hotel focuses on room hygiene Room noise problems can also affect sleep quality If the staff can communicate well with the guests, it is also a condition to enhance service satisfaction. The stay was very pleasant. Thank you

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 697huiminz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, 总经理 at Citadines Xinghai Suzhou, responded to this reviewResponded 30 June 2017

Dear 697huiminz, Greetings from the team at Citadines Xinghai Suzhou! Thanks for your feedback and it was great to know that you were pleased with your stay with us. We are truly appreciative of your valuable review on our room hygiene standards and service of our staff. Kindly accept our sincere apologies for any disruption to your sleep quality and please be assured that our management will be working with the relevant persons for improvement plans. Thank you and looking forward to welcoming you back soon!

Regards
Jeff Qian
Residence Manager

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Reviewed 25 May 2017

Stayed here on a business trip for a few days. Rooms were OK but could do with a little updating. Didn't bother with the breakfasts so can't comment.
Good location for local shops, restaurants (Local and Western) and underground station. Very close to JinJi Lake.

  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank corpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 27 May 2017

Thanks for your valuable comments, Citadines Xinghai Suzhou stands in the center area of CBD, SIP, we hope you enjoy it and look forward to your next visit.

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Reviewed 15 May 2017

The conditions of the room are good. I especially like the way the staff clean my room. Neat and precise. However, noises from outside is quite annoying and they come from windows and the room door. Overall, acceptable, I would consider Ascott once again next time I travel.

  • Stayed: May 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank binghes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 21 May 2017

It was a great pleasure having you stay at Citadines Xinghai Suzhou. Thank you for sharing your feedback about your stay experience with us.

We acknowledge your concern about noisy issues and review current conditions to find options for improve guest stay experience.

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Reviewed 15 May 2017 via mobile

Stayed 2 nights. The carpet is so dirty and so many dirty areas. And the room is smells so bad. Breakfast room is so small that did not have enough seats to sit down. Some food has run out, but not re-filled soon. Only 2 devices can connect internet simultaneously. Needs at least 3. Overall, not good at all.

Stayed: May 2017, travelled on business
Thank Bishop-angelmacfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 21 May 2017

Dear Sir,

It was a great pleasure having you stay at Citadines Xinghai Suzhou. Thank you for sharing your feedback about your stay experience with us. 

We acknowledge your feedback about the internet connectivity and breakfast service, please be assured that we are currently reviewing the current system and exploring different options to improve our guests’ experience. we are pleased be at your service should you encounter any inconvenience that impact your comfort during your stay with us.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

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Reviewed 15 May 2017 via mobile

The hotel for a week, is very good , this is suites hotel, including breakfast every day, the waiter very warm, the room is very clean, from the view of the building, the hotel is old, but the room is well maintained,

Stayed: May 2017, travelled on business
Thank 1,018,499,810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 21 May 2017

Thanks for your kind comments regarding your recent stay, we all know that hospitality is the key to make things happen, Citadines is one of brands under Ascott, the largest serviced residence management group in the world, we look forward to your visit to any of Ascott properties across the world.

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