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“Nice quiet and clean aparthotel”

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Citadines Xinghai Suzhou
Ranked #21 of 1,474 Hotels in Suzhou
Certificate of Excellence
Reviewed 5 July 2017

I have been to this hotel twice. Once before 1,5 year and once recently. Both times i was with my family and enjoyed our stay. We got the baby bed we asked, we had a clean comfortable apartment, we had everything expected in an apartment provided.And all worked properly.
The breakfast is very good for the price. This particular building is in a good location, in the heart of Suzhou but at the same time is a quiet area, next to a small complex with restaurants and bakery/patisserie shop.
5 minutes away there is the first EUROMAT (a 2nd was built after it) , a shop with imported products from Europe and there you can also enjoy coffee, beer or cakes and other snacks and ice-creams.
The staff is friendly, speak English and is willing to help. Both times we had free car parking outside the hotel. Both times we requested a high floor and enjoyed.

Room Tip: High floors are quiet and can have a view of city lights
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  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Spyridoula K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, 经理 at Citadines Xinghai Suzhou, responded to this reviewResponded 18 July 2017

Dear Spyridoula K, Greetings and welcome back! Thank you for your lovely review and the team at Citadines Xinghai Suzhou sincerely thanks you for your continued support. We are delighted you and your family had another excellent stay at our serviced residence and have found our strategic location to your liking.

Thank you for giving us the great privilege and pleasure of hosting you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us.

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7 - 11 of 127 reviews

Reviewed 19 June 2017

Check Inn Hotel focuses on room hygiene Room noise problems can also affect sleep quality If the staff can communicate well with the guests, it is also a condition to enhance service satisfaction. The stay was very pleasant. Thank you

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 697huiminz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, 总经理 at Citadines Xinghai Suzhou, responded to this reviewResponded 30 June 2017

Dear 697huiminz, Greetings from the team at Citadines Xinghai Suzhou! Thanks for your feedback and it was great to know that you were pleased with your stay with us. We are truly appreciative of your valuable review on our room hygiene standards and service of our staff. Kindly accept our sincere apologies for any disruption to your sleep quality and please be assured that our management will be working with the relevant persons for improvement plans. Thank you and looking forward to welcoming you back soon!

Regards
Jeff Qian
Residence Manager

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Reviewed 25 May 2017

Stayed here on a business trip for a few days. Rooms were OK but could do with a little updating. Didn't bother with the breakfasts so can't comment.
Good location for local shops, restaurants (Local and Western) and underground station. Very close to JinJi Lake.

  • Stayed: February 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank corpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 27 May 2017

Thanks for your valuable comments, Citadines Xinghai Suzhou stands in the center area of CBD, SIP, we hope you enjoy it and look forward to your next visit.

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Reviewed 15 May 2017

The conditions of the room are good. I especially like the way the staff clean my room. Neat and precise. However, noises from outside is quite annoying and they come from windows and the room door. Overall, acceptable, I would consider Ascott once again next time I travel.

  • Stayed: May 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank binghes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 21 May 2017

It was a great pleasure having you stay at Citadines Xinghai Suzhou. Thank you for sharing your feedback about your stay experience with us.

We acknowledge your concern about noisy issues and review current conditions to find options for improve guest stay experience.

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Reviewed 15 May 2017 via mobile

Stayed 2 nights. The carpet is so dirty and so many dirty areas. And the room is smells so bad. Breakfast room is so small that did not have enough seats to sit down. Some food has run out, but not re-filled soon. Only 2 devices can connect internet simultaneously. Needs at least 3. Overall, not good at all.

Stayed: May 2017, travelled on business
Thank Bishop-angelmacfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this reviewResponded 21 May 2017

Dear Sir,

It was a great pleasure having you stay at Citadines Xinghai Suzhou. Thank you for sharing your feedback about your stay experience with us. 

We acknowledge your feedback about the internet connectivity and breakfast service, please be assured that we are currently reviewing the current system and exploring different options to improve our guests’ experience. we are pleased be at your service should you encounter any inconvenience that impact your comfort during your stay with us.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

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Additional Information about Citadines Xinghai Suzhou

Address: Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Suzhou
#14 Business Hotel in Suzhou
#20 Luxury Hotel in Suzhou
Price Range: $79 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Xinghai Suzhou 4*
Number of rooms: 167
Official Description (provided by the hotel):
Citadines Xinghai Suzhou is located in the heart of the Suzhou Industrial Park yet directly across the lush Xinghai Park. Its central location means it is only a stone's throw away from a myriad of shops, restaurants and entertainment outlets, while providing easy access to the commercial district and the neighbouring famous Suzhou Gardens, Jinjihu Lake, Suzhou Science & Culture Arts Centre and Ferris Wheel Amusement Park. ... more   less 
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Also Known As:
Citadines Hotel Suzhou

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