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Jesse E

Great and Kind Staff

5.0 of 5 bubblesReviewed 3 Jan 2025
The staff were very kind and attentive and went above and beyond during our stay.

On arrival, they remembered us from last year and made sure we felt comfortable after our long flight. The original room we were booked into had a slight mildew smell from getting the carpet treated, and they were able to find us another remember last minute notice even though the hotel was booked for the holiday season.

In particular, Becky Zhu and Kenta Goto went above and beyond and helping us to stage a wonderful holiday gathering for our family. Family had traveled from all over the world to Qingdao, and they help us set up the 20th floor lounge to be a wonderful place for unwrapping presents and celebrating the holiday together. We just wanted to use the space, but Becky and Kenta really went all out in decorating the space with holiday decorations, moving over extra chairs to fit the 14 people, and helping us manage food and beverages during the event. They did all this out of the generosity of their hospitality without any additional charge. It all went off flawlessly and was a very cherished memory for the whole family.

I can't speak highly enough about the attentive care today she did us with during our stay, and it definitely makes us want to stay here again next time we are in town.

Thank you Becky and Kenta!
Date of stay: December 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 30 December 2024 via mobile

My wife and I would like to thank Valley Wing manager Mr Kenta & his staff Becky for their hospitality during our stay at Shangrila Qingdao earlier this month. They even surprised my wife with complimentary room upgrade, room decoration, gift to help celebrate our wedding anniversary. Their warm service & professionalism definitely made it one of most memorable stays in any hotel. We look forward to return the next time we are in Qingdao.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Brian Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2024 via mobile

We were at the newly renovated rooms and it’s definitely luxurious, huge and beautiful. The room is quiet and beddings and towels are clean and fresh. Staff are very attentive and we had access to the Horizon lounge which makes the stay even more enjoyable. The hotel lobby is very impressive and connects both the old and new wing. The horizon lounge is at the new wing.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank mosto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2024

I was born and raised in Qingdao and now living in Australia for 15 years.
I recently went back to visit family and picked Shangri-la for my stay in my beloved hometown. It felt nothing but home.
This is a well-known and respected hotel in Qingdao by the locals. A few of my friends held their wedding ceremony in its function room and left with great memories. They all say that there’s always a newer hotel in Qingdao that can offer you something different but you will never go wrong with Shangri-la.
The room and facility starts show it’s age but are really well looked after and clean. The staff were welcoming, efficient, professional and actively helpful. The location is great. Metro station, shopping center and the famous May 4th square are within walking distance.
I really enjoyed my stay and look forward to my next visit there.

Date of stay: November 2024
Thank AlvinMZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2024

Very walkable area and close to the water. Nice lounge and restaurants on site, with helpful lobby staff. Familiar Shangri-la feel of traditional wood, marble and chandeliers. Good value compared to the Shangri-la Bangkok or Ulaanbatar.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank joshuaalandavis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2024

It was an awesome stay at Shangri-La Qingdao. We stayed in the Valley Wing. Our rooms were clean and in perfect condition. Very friendly staff. The concierge (I forgot to ask his name) was kind and helpful. We got some useful tips from him on sightseeing. The manager Kenta was very courteous as well.
The only minor complaint I have is the overcrowded breakfast at weekends. There were too many guests. Getting a table could be a hassle. But I understand it’s hard for the hotel to manage so many guests especially if they don’t follow rules and sit wherever they want.
Overall it’s a great experience. I have stayed in Shangri-La Vancouver and Shanghai before. Really enjoyed their high standard in service. This location is consistent with what I have experienced before. Will definitely come back when I’m in town again.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Yang S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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