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Crowne Plaza Chengdu City Center
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Reviews (816)
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15 - 20 of 816 reviews
Reviewed 19 May 2017 via mobile

We visited this hotel on a number of occasions and it offered comfortable accommodation in a central locale - as its name suggests. Perfect for meeting clients.

It was nothing special but met our needs at the time.

Stayed: July 2016, travelled on business
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this reviewResponded 20 May 2017

Dear Greg C
Thank you for your feedback concerning your recent stay with us, I am pleased you had a comfortable stay and were able to have your business meetings in the hotel. As a repeat customer we value you your support so hope we can welcome you back again soon.

With best wishes
William Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Smart, but slightly dated hotel which is in a great location for the centre of the city. Recent room refurbishment has vastly improved the hotel. They are smart, very comfortable and give a great night's sleep. Room temperature control is good too. The rest of the hotel hasn't been up[graded and looks a bit dated in it's design. F and B outlets are OK, typical for China.

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank dbchippy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this reviewResponded 20 May 2017

Dear dbchippy

Thank you for the feedback concerning your recent stay. I am glad you found our location good and the refurbished rooms to be smart and comfortable and more importantly uou had a good nights sleep. We will continue with the overall improvements in the hotel and hope to welcome you back again on your next visit.

With best wishes
William Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017

The hotel is located very close to the center with many possibilities to go shoping or have food in one of the numerous restaurants.
The hotel is clean but unfortunately not in the condition of a facility up to todays standards. Reconstruction, modernization and maintenance should be at top priority for this hotel. Restaurants, Lounge/Bar, Rooms, Furniture and bathrooms (very small) are worn out and need urgent renovation.
In so far the value received does not match the price!
Nevertheless an accommodation worth visiting, due to location near to the City Center, the very good breakfast with a huge choice of food and especialy the very friendly and helpful staff .... always at your service!
What a great hotel it would be if up to time!!

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank EberhardH171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this reviewResponded 8 May 2017

Dear EberhardH171

Thank you very much for your online feedback concerning your recent stay at the hotel.
I was very pleased to read that you enjoyed our central location, service of the staff and the breakfast. I certainly noted your comments concerning the refurbishment and this is an ongoing project, we finished a number of room floors earlier this year.
I do hope we will have another opportunity to welcome you back to downtown Chengdu
on your next visit.
With best wishes

William Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017 via mobile

We were welcomed by a lovely gentleman named Adam who informed us of places to eat and supplied us with a detailed map. As previously travelled through china the language barrier can be difficult at times it was refreshing to know we can contact him if any issues. All staff were friendly and eager to please. The rooms were large and very clean. This hotel is in a great location for food and a shopping mall down the street. Breakfast is well catered. Would definitely return when in Chengdu.

Stayed: April 2017, travelled as a couple
Thank Rose c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this reviewResponded 20 April 2017

Dear Rose C

Thank you very much for your online feedback concerning your recent stay at the hotel.
I was very pleased to read that our Adam in Guest Relations had been able to assist you and give you suggestions on where to go, I will let him know about this.
I am glad you had a comfortable stay and found the location to be very convenient
for you for shopping and more.
I hope we can all welcome you back on your next visit to Chengdu.
With best wishes
William Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2017

I have stayed here a umber of times as fellas visiting for food and meetings it is close to Chunxi Road Metro and therefore to access both Tai Koo Li and also IFS. One of the older hotels in Chengdu but still a nice place to stay with good service and helpful staff.

  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Malcolm P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this reviewResponded 20 April 2017

Dear Malcolm P
Thank you very much for your online feedback. I was very pleased to read your positive comments concerning the hotel. We were indeed the first international hotel to open in Chengdu and our location near to Taikoo Li, IFS and Chunxi Road continues to be one of the best. I also noted you found our staff helpful and friendly.
We look forward to welcoming you back on your next visit.
With best wishes
William Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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