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Hotel Four Points By Sheraton Cali
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Reviews (447)
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Reviewed 26 January 2017

Good value but for a Sheraton we would have expected a bit better service. When we arrived we asked if we could stay in the room longer on the day of our departure because our flight was at 10.15 pm. They told us at least until 3 pm, but on the day of departure they would look at it again. When we asked the last day, the friendly girl at the counter asked the responsible person and his reply was, without checking if there were a lot of bookings a unfriendly NO, except if we pay for it. That same last day only one of the two restaurants was open for breakfast, when we asked they told us that the second (more quiet) restaurant would open at 9. We decided to wait 10 minutes. Even though everything seemed prepared to open they told us after waiting about 15 minutes the restaurant was not going to open and we had to use the other overcrowded restaurant where people were shoving and pushing to get to the food. When we left the restaurant after breakfast to our surprise saw that the second restaurant had opened after all. They could have told us. It’s a shame that a Sheraton hotel has so little eye for details. Beside that the swimming pool area was very small, with only two sun beds it was so overcrowded that we ended up going to the Jacuzzi instead the two times we tried to use it. At last I would like to add that most of the staff at reception were very friendly and helpful.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Corbinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 30 January 2017

Dear Mr. Corbinn.

Greetings from the Four Points by Sheraton Cali.

Thank you for taking the time to evaluate our services and sharing your reviews about your stay with us.

We apologize for the inconvenience presented with your requests about late check out and the information about breakfast service at the another restaurant.

Normatly the check out it´s until 1:00p.m., we understand that a lot of our guest ask for departure later and we offer them late check out until 3:00.p.m, passed this hour it's has a cost.

Inmediatly I have already shared your comment about the infomation about service restaurant with our F&B Chief for a follow up.

Once again we apologize for the inconvenience presented.

Best regards,

Yeny Carolina Henao O.
Quality Assurance Manager.
Hotel Four Points by Sheraton Cali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2017 via mobile

Stayed 5 nights during Las Ferias de Cali. Good room, great service, nice small pool on the roof. Location is not the best but it's easy to walk or take a taxi to go to Granada, San Antonio or El Peñon whre you will find good restaurants, bars and clubs.

Stayed: December 2016, travelled solo
Thank MartinYUL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 5 January 2017

Dear Mr. Martin.

Greetings from the Four Points by Sheraton Cali.

We have received your comments through Tripadvisor, It's a pleasure hearing your comments about our pool, room and service. We have shared your comments with all staff.

Once Again thank you for write us. We hope to see you soon!

Best regards,

Yeny Carolina Henao O.
Quality Assurance Manager.
Hotel Four Points by Sheraton Cali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2016

This was my 2nd or 3rd stay here. I made the reservation thru the SPG app so I assumed they knew I was Platinum.

Also they were so warm and friendly that even they didn't say anything about my status that they knew. It wasn't until about a week later that I realized my stay hadn't been credited (fixed with a quick phone call).

Since we checked in at 11pm the restaurant was closed so I ordered room service. I was extremely famished and when I called 30 minutes later I was pretty upset that they had lost my order. The important thing is that they fixed it right away and were genuinely apologetic and did not charge for the meal.

For work we always either stay here or at the Spiwak. The Spiwak is nice because it has the mall connected to it and its very nice. However the beds at the Four Points are much more comfortable than the Spiwak.

  • Stayed: December 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Jafo19D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 28 December 2016

Dear Mr. Jafo.

Greetings from the Four Points by Sheraton Cali.

We have received your comments through Tripadvisor, thank you for taking the time to evaluate our service and share us your experience about your stay.

We apologize for the inconvenience presented with the lack recognize of you status and the room service, we are so sad for that. Inmediately we have shared your comments to the differents deparments for a follow up.

Once more thank your for write us, we hope to see you again.

Best regards.

Yeny Carolina Henao O.
Quality Assurance Manager.
Hotel Four Points by Sheraton Cali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2016

Stayed 3 nights in a suite

+
clean, modern and spacious rooms (incl. 2 bathrooms)
Very friendly and polite staff
Small but nice rooftop-terrace/pool
Good breakfast
Roomservice incredibly good (prices and quality)
nice view from the top
quick laundry service
Comfortable beds
Free wifi with good reception/ speed

-
in my opinion AC very noisy, so i turned it off during the night
there are not many restaurants / stores in the neighborhood
A lot of hospitals are nearby, so you can hear sirens all day long

I would definitly come back again. Really enjoyed the stay

Stayed: November 2016, travelled as a couple
Thank lascar81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 21 December 2016

Dear Mr. Lascar81.

Greetings from the Four Points by Sheraton Cali.

We have received your comments through Tripadvisor, thank you for taking the time to share with us your experience at our hotel,

It's a pleasure for us hearing your comments about our rooms, breakfast service, room service, wifi and our staff, we are very happy that you enjoyed your stay, it's our goal.

We apologize for the noisy, we will make a follow up.

Once Again thank you for the comments and we hope to see you soon!

Best regards.

Yeny Carolina Henao O.
Quality Assurance Manager.
Hotel Four Points by Sheraton Cali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

The hotel is good. Breakfast is good and with many options. The room was clean and with the necessary amenities. People from desktop was kind and helpful.

The only thing I dislike was one transportation we asked to go to cristo Rey. It was quite expensive and all was in a hurry I didn't enjoy it.

Stayed: November 2016, travelled on business
Thank Moni Moni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redes Sociales F, Guest Relations Manager at Hotel Four Points By Sheraton Cali, responded to this reviewResponded 21 December 2016

Dear Mrs. Moni Moni.

Greetings from the Four Points by Sheraton Cali.

We have received your comments through Tripadvisor, thank you for taking the time to share with us your experience at our hotel,

It's a pleasure for us hearing your comments about our breakfast service and the kindness of our staff.

We apologize for the inconvenience presented with the transportation service, we have shared your comments with outsourcing for a follow up.

Once Again thank you for the comments and we hope to see you soon!

Best regards.

Yeny Carolina Henao O.
Quality Assurance Manager.
Hotel Four Points by Sheraton Cali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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