The city is beautiful, but the customer service is a bit different. I chose this hotel because of the kid's club. When I took my son the lady sitting down didn't even acknowledge us so we didn't feel comfortable leaving our son there. She wasn't interacting with the other kids that were there either. If you've been to the all inclusives in Cancun/Riviera Maya for example this is not like that. There's only 1 restaurant for all 3 meals. There was mold on our bathroom. For us great customer service goes a long way, but there things are just different, not that is a bad thing, but that's just the way the culture is. Nonetheless, Cartagena is a gorgeous city!
- Official Description (provided by the hotel):
- Hotel Cartagena Plaza is located just 10 minutes away from the Rafael Nuñez International Airport and only 5 minutes away from the historic downtown. In front of the beaches of Bocagrande and steps away from casinos, boutiques, restaurants and banks. 311 standard rooms, suites and junior suites; Panoramic swimming pool on floor 18 with the best view to the Walled city and modern Bocagrande, also, recreation and entertainment for adults and children and “Pelikanos” Kids club. Delight your palade in our Le Place buffet Restaurant, with the best national and international food, or enjoy gourmet dishes in Kazabe Restaurant and Sushi Bar. Also, business center with wide band Internet, WI FI (FREE) in all the hotel, room service, safe deposit boxes, phone services, laundry, nursery, cafeteria, Rezak Bar Club Disco, luggage room,parking lot. ... more less
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