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“THEY HAVE A VERY NICE UBICATION JUST IN FRONT BEACH”

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Hotel Cartagena Plaza
Ranked #40 of 158 Hotels in Cartagena
Reviewed 4 May 2017

You can reach a umbrella but there is not to many so you have to get early to caths one . The people almost all are very Friendly , some of the reception aren´t but maybe was a bad day for them. The food are enough but I recomend only take breakfast because you have a lot of restaurants to choose .

Room Tip: The floor 10 there are the suites, and also ypou can choose a room with sea view
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  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Liza H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this reviewResponded 7 May 2017

Dear Liza H. Thank you for your comment and for having chosen our hotel. I am so happy that you enjoyed your stay and we hope to have you back as a guest in our hotel.
Cordially,
Aura Liliana Amador López
Customer Service Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 1,837 reviews

Reviewed 27 April 2017

The city is beautiful, but the customer service is a bit different. I chose this hotel because of the kid's club. When I took my son the lady sitting down didn't even acknowledge us so we didn't feel comfortable leaving our son there. She wasn't interacting with the other kids that were there either. If you've been to the all inclusives in Cancun/Riviera Maya for example this is not like that. There's only 1 restaurant for all 3 meals. There was mold on our bathroom. For us great customer service goes a long way, but there things are just different, not that is a bad thing, but that's just the way the culture is. Nonetheless, Cartagena is a gorgeous city!

Stayed: April 2017, travelled with family
Review collected in partnership with this hotel
1  Thank Mayte A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartagenaPlaza, Guest Relations Manager at Hotel Cartagena Plaza, responded to this reviewResponded 30 April 2017

Thank you for taking the time to write your experience at our hotel. Your commentary is essential to improving our service. It is very disappointing to hear what happened, but I hope another opportunity to show you that it has improved.
Cordially,
Aura Liliana Amador López
Guest Relations Manager

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Reviewed 16 April 2017 via mobile

I just got back from a stay at this property. The hotel es well located in the area of Bocagrande, just across from the beach. My stay here was pleasant.
We got there on an early flight and were told that check-in was at 3pm, but we could choose to pay early check-in for about 20USD per person. We decided to pay this. They wouldn't allow us to pay in dollars so we had to go find a place to exchange currency which ended up being about 3 blocks away.
We paid the fee and were given the bracelet since we had booked all inclusive and were told to go have breakfast and that our room would be ready by the time we were done. However this didn't happen. We had to wait for more than 2 hours to get our room, and this was disappointing because it completely defeated the purpose of having paid early check-in.
The room itself was clean and comfortable, and the entire staff is extremely polite and accommodating.
The hotel is a bit old and it definitely needs updating, and since this was a holiday week it was very full so despite having 4 elevators it took a very long time to get from floor to floor.
The food was not very good. I have stayed at many all inclusive hotels around the world and this is very different from regular all inclusives. There is only one restaurant and a snack at the pool and the menu is pretty much the same every day, so this can get a little boring if your stay is long. However Cartagena has many great places to eat, so I would definitely recommend going out as much as possible.
Overall my stay was pleasant and the hotel was adequate.

Stayed: April 2017, travelled with friends
Thank Valetejada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this reviewResponded 22 April 2017

Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to all. On the other hand, I personally supervise them to be fulfilled. On the other hand it makes us feel proud that we attend to the needs of our clients in the best way that we can. If you are coming back to our city, do not hesitate to call us.

Cordially,

Aura Liliana Amador López.

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Reviewed 17 March 2017

We stayed here for three nights. Room clean with big window to view the beach activities and the ocean. Bath shower taps were little tricky to figure out the right mix of hot and cold water. The staff is really friendly. Especially relating to our unforgettable experience as we left our passports in the locker when we checked out. When realized about the missing passports few hours later, we phoned the hotel. The reception staff found the passports which we later picked up from hotel security staff. Will recommend the hotel as it offers great rate as well as superb breakfast.

Room Tip: The taxi driver outside the hotel can give some price and ask you raised price after.
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  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Promod P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this reviewResponded 21 March 2017

Dear Traveler. Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay and hope to have you again as a guest in our hotel.
Cordially,

Aura Amador Lopez
Customer Service Coordinator.

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Reviewed 14 March 2017

Couldnt get an additional key card for my room (they only give you one and lie about not being able to provide 2) had to wait 20 min for someone to open the door.. eggs at breakfast were green..eww.. facilities are super old (bathrooms) and the price is too high for such a bad experience, you can have something better for way less.. the only good thing here are the maids and waiters they really deserve all the compliments

Stayed: March 2017, travelled on business
Review collected in partnership with this hotel
Thank millydeaquiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartagenaPlaza, Director de Relaciones con Clientes at Hotel Cartagena Plaza, responded to this reviewResponded 15 March 2017

Thank you for taking the time to write your comments. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to all. On the other hand, I personally supervise them to be fulfilled.
Cordially,

Aura amateur
Coordinator of customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cartagena Plaza

Address: Carrera 1 No 6-154 | Barrio Bocagrande, Cartagena 130010, Colombia
Phone Number:
Region: Colombia > Bolivar Department > Cartagena District > Cartagena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 158 Hotels in Cartagena
Price Range: $104 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cartagena Plaza 3*
Number of rooms: 311
Official Description (provided by the hotel):
Hotel Cartagena Plaza is located just 10 minutes away from the Rafael Nuñez International Airport and only 5 minutes away from the historic downtown. In front of the beaches of Bocagrande and steps away from casinos, boutiques, restaurants and banks. 311 standard rooms, suites and junior suites; Panoramic swimming pool on floor 18 with the best view to the Walled city and modern Bocagrande, also, recreation and entertainment for adults and children and “Pelikanos” Kids club. Delight your palade in our Le Place buffet Restaurant, with the best national and international food, or enjoy gourmet dishes in Kazabe Restaurant and Sushi Bar. Also, business center with wide band Internet, WI FI (FREE) in all the hotel, room service, safe deposit boxes, phone services, laundry, nursery, cafeteria, Rezak Bar Club Disco, luggage room,parking lot. ... more   less 
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