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Reviews (1,304)
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All reviewsrooftop poolgreat hotelchocolate french toastwalled cityold cityrestoration hardwarerooms are lovelyi highly recommend this hotelthe hotel staffexcellent staybuffet breakfastrooms are largecentral locationvisiting cartagenasanta claraconciergegobernador
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12 - 17 of 1,304 reviews
Reviewed 4 weeks ago

From the moment you arrive you know this place is not as advertised. It is totally disorganized and you have one hour wait just to check in. The rooms are small and the furniture is worn and sparse. The mattress is old and leaves your back in really bad shape. The air conditioning does not function consistently. With hot weather it is almost impossible to sleep. The breakfast is at the level a 7/11 and the service is poor. The check out is the worst experience . It is long and there are charges on your bill for which you did not get. I guess they assume since it is in Spanish the foreigner would not catch on. I was over charged by $1000. and had to spend a half hour explaining I did not charge it before they acknowledged their error. The experience made our time in Cartagena less than it should have been.

Stayed: April 2018
Thank mangofrau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded 1 week ago

Dear guest.

Thank you for choosing us and for sharing your experience.

For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers.

We look forward to have the opportunity to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had an incredible stay at the Bastión! The hotel itself is beautiful and had every comfort we could have wanted. The service was by far the best part of the entire experience, the staff (particularly David, Helmundt and Jorge) seemed genuinely eager for us to have the best time possible. I would not hesitate to recommend Bastión to anyone and can not wait to visit again! Worth every penny!

  • Stayed: July 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank jimmycassidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded 1 week ago

Dear guest.

Thank you for choosing us and for sharing your experience with this community.

It is with joy and kindness that we want to thank you for such amazing review about your last stay with us. We feel so so proud to know that you enjoyed every part of our beautiful hotel, as it is the motivation to keep working hard to guarantee memorable experiences. Your satisfaction is our most valuable prize.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

total quality experience with a great welcome ....nice room and bath....first class breakfast food service and always available to provide help and guidance to the city..the location in the walled city was great for walking to other events and shopping.....

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank michaelwilliamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded 1 week ago

Dear guest.

Thank you for choosing Bastión and for sharing your experience.

It is such a pleasure and a total satisfaction to know that your stay was excellent. It is very important for us to know that you enjoyed our beautiful facilities, gastronomy and customer service, which guaranteed you a memorable experience. We will share your experience with our staff to motivate them and become better.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

My wife and I stayed here 3 nights in July of 2018. I can recommend this as hotel that's a luxurious proerty and excellent value in the walled city of Cartagena. The staff was attentive the rooms were nicely appointed, breakfast was excellent. the pool on the roof deck was beautiful and had 360-degree views of the city. I would definitely stay here again.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marvin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded 1 week ago

Dear guest.

Thank you for choosing Bastión and for sharing your experience.

It is such a pleasure and a total satisfaction to know that your stay was excellent. It is very important for us to know that you enjoyed our beautiful facilities, gastronomy and customer service, which guaranteed you a memorable experience. We will share your experience with our staff to motivate them and become better.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018

This hotel was very comfortable. The room was spacious and had every amenity you could desire. The included breakfast was a full buffet and also included cooked-to-order options. There was a wedding party staying in the hotel when I was there, so access to the rooftop was limited - but in general, the view from this area is amazing and it's a great place to spend an afternoon. The poolside servers were excellent.

Room Tip: We had a first floor room and it was very private and quiet.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Zak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BastionLuxuryHotel, General Manager at Bastion Luxury Hotel, responded to this reviewResponded 1 week ago

Dear guest.

Thank you for choosing Bastión and for sharing your experience.

It is such a pleasure and a total satisfaction to know that your stay was excellent. It is very important for us to know that you enjoyed our beautiful facilities, gastronomy and customer service, which guaranteed you a memorable experience. We will share your experience with our staff to motivate them and become better.

We are looking forward to welcome you on your next visit to the city.

Kind regards,

Ana María Azicri Gómez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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