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Reviews (348)
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134
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All reviewsthe staff speak englishswimming poolnice neighborhoodfive star hotelwell located hotelbusiness trippoblado areabuffet breakfastbusiness hotelel pobladotaxithermostatrenovationzone
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9 - 14 of 348 reviews
Reviewed 24 February 2018 via mobile

The staff was so kind especıally Julıan and Santıago.we had some trouble when we came back to hotel from plaza botero.we took a taxı from botero plaza and in a few minutes one guy open the taxı door and wanted to take my phone.he had a knıfe and he shake it .whıle the taxi watıng the traffıc light.I and my husband fıghtwith the guy ın the taxı and resıst to hım.the taxı drıver just watched the fıighting at all.when the light on he drıve and the thıef gone.when we came to hotel we were so upset and told the story in front desk.they really helped us for everythıng about medellin programs to get ın safe.

Stayed: February 2018, travelled with family
Thank Rana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 2 March 2018

Respected guest,

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, we regret what happened in Botero Square

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

The staff are truly 5 star, however the facility itself isn’t no where near 5 star. Little maintenance fixes required though out the room. (See pics). The hotel itself is away from any shops or restaurants and cabbies constatnly drop you offf at their other better known hotel even if you ask them not too. It here was no soundproofing at alll. My poor neighbors could not have a private conversation even if they whispered and probably had to put up with my snoring. He internet was also incredibly slow.

Room Tip: Make sure you don’t have an adjoining room.
  • Stayed: February 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Chasicakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 5 February 2018

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, for this reason we apologize for the inconveniences that we communicate.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Beautiful Hotel good location people very nice excellent breakfast , Room need more electrical outlets near desk. WI fi in upper rooms very unstable many nights I had to go at 11:00 pm for 2 hours to the first floor with my computer I complained but they said the line is going to be changed. Not good if you had to work at night or use your computer very upsetting.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank feromeyepo717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 5 February 2018

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, for this reason we apologize for the problems with the wifi, we are working for improve this service.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

We loved our stay at the Dann Carlton in Medellin. The staff was attentive and even knew who we were by the second day. They knew our names, our preferences for breakfast, and our beer choices. We loved practicing Spanish with the crew and spending time out by the pool. The location of the hotel was perfect for work--right in the center of everything but off the main road so it was quiet.

Stayed: October 2017
Thank BodogArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 16 November 2017

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

My girlfriend and I stayed 2 nights over a weekend. The rooms were nice but lacking amenities. The lack of bottled water was annoying. The bathroom was small but nice. Water Saturday morning was tepid at best. Saturday night a party downstairs was so loud my girlfriend and I could barely talk let alone sleep. Service was friendly and attentive. The staff even spoke some English, which is rare for Medellin. The hotel WiFi was free and still not worth the money. It was truly awful.

Stayed: October 2017, travelled as a couple
Thank Catbert10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 3 November 2017

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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