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Reviews (343)
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Reviewed 8 March 2018

The staff were kind and helpful, the breakfast was very impressive with a great variety of foods and services. Unfortunately the pool is temporarily closed but they kindly taxied us to their other hotel. The other Dann Carlton is in a better resto location but this one closer to airport. (Some taxis confuse the two).....My only complaint was that it smelt a bit in the hallway on our floor.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TobyMontreal_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 14 March 2018

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

Great pool area. Great wifi in our 2nd floor room as well as public areas. Room was good sized. Loved the Turco (steam room). Breakfast buffet was included, enjoyed it very much. Entire staff very friendly, lots of English speaking employees. Nice location, 15 minute walk to Parque Poblado, 20 minutes to Poblado Metro station. Located in a nice neighborhood.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jsandresen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 2 March 2018

Respected guest,

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your positive comments with us.

Your opinion is very important to us and it allows us to improve our service every day.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

The staff was so kind especıally Julıan and Santıago.we had some trouble when we came back to hotel from plaza botero.we took a taxı from botero plaza and in a few minutes one guy open the taxı door and wanted to take my phone.he had a knıfe and he shake it .whıle the taxi watıng the traffıc light.I and my husband fıghtwith the guy ın the taxı and resıst to hım.the taxı drıver just watched the fıighting at all.when the light on he drıve and the thıef gone.when we came to hotel we were so upset and told the story in front desk.they really helped us for everythıng about medellin programs to get ın safe.

Stayed: February 2018, travelled with family
Thank Rana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 2 March 2018

Respected guest,

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, we regret what happened in Botero Square

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2018

The staff are truly 5 star, however the facility itself isn’t no where near 5 star. Little maintenance fixes required though out the room. (See pics). The hotel itself is away from any shops or restaurants and cabbies constatnly drop you offf at their other better known hotel even if you ask them not too. It here was no soundproofing at alll. My poor neighbors could not have a private conversation even if they whispered and probably had to put up with my snoring. He internet was also incredibly slow.

Room Tip: Make sure you don’t have an adjoining room.
  • Stayed: February 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Chasicakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 5 February 2018

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, for this reason we apologize for the inconveniences that we communicate.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

Beautiful Hotel good location people very nice excellent breakfast , Room need more electrical outlets near desk. WI fi in upper rooms very unstable many nights I had to go at 11:00 pm for 2 hours to the first floor with my computer I complained but they said the line is going to be changed. Not good if you had to work at night or use your computer very upsetting.

  • Stayed: January 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank feromeyepo717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Belfort D, Director de Relaciones Públicas at Hotel Dann Carlton Belfort, responded to this reviewResponded 5 February 2018

Respected guest.

On behalf of the Hotel Dann Carlton Belfort Medellin we want to thank you for taking the time to share your comments with us.

Your opinion is very important to us and it allows us to improve our service every day, for this reason we apologize for the problems with the wifi, we are working for improve this service.

We appreciate if you gave us the opportunity to visit us again soon so we can give you the 5 star hotel service you deserve.

Remember that the doors of the Hotel Dann Carlton Belfort are always open to people as special as you.

Thank you for helping us serve you with kindness and excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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