I did not like anything at all, when we arrived at the hotel they gave us the super dirty room, then they looked for us another, which I had not paid for, it was less quality and they did not even apologize. Inside the hotel there is no privacy, they went to clean and left the windows open, you can't sleep because people walk through the corridors all night and around five in the morning they start cooking and make a tremendous noise.

The hotel needs better management, the staff never pay attention when you need something, when they cleaned they didn't even put towels. It was traumatizing for me. In my rating I give it zero out of ten.

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

There are many faults but the hotel rooms were basic at most with a breakfast to match. The general hotel service is slow which is common for the region. If you want to go out every day this is a good hotel to travel from like a UK style b&b. If you want to enjoy the hotel experience with family and friends I would recommend selecting an alternative 5* hotel.