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“A great boutique hotel in the middle of the island”

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Decameron Los Delfines
Ranked #12 of 43 Hotels in San Andres Island
Reviewed 12 January 2017

Lovely hotel , few rooms, one of the best pools of the decameron chain, The guys and girls of the bar, dining, reception are awesome and very nice. The food is excellent, I like a la carte service instead of buffet option that offer all the others decameron
their location is the best, very close to the malls bar, activities of the island.
The only thing is that they don't have the shows , you need to go to the Aquarium , which is very close.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank VeriLuVargas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 599 reviews

Reviewed 3 May 2016

This was promoted as a quality place to stay in this Caribbean resort off the coast of Colombia. That was about 50% correct. The food, the view and the free drinks were as billed. The room was underwhelming, no chair, thin poor mattress. The staff really helped form my opinion. I am an American living in Colombia and am used to to hotels on the mainland and the very frieindly service and many smiles. I never saw a single smile from anyone at the front. They were a apathetic group, bordering on discourtesy.. I expected better and was used to better at much less expensive properties. When they said they only charged wifi by the hour and you had to sit in the small lobby, that tore it for me. With their prices that is insulting. Also the pictures cleverly made it look like there was a beach but really you had to walk a ways down the block to get to the public beach. This was a one-of trip for me.

  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank ronrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2016

The Decameron representative that sold this overpriced package (in Medellin) completely misrepresented the hotel (Decameron Los Delfine). The room was soiled and well overused. Stains on the couch that flipped into a bed. Furniture was absolute garbage that you would find at a dumpsite.
The representative said that it was all-inclusive and you could also go to any other Decameron Hotel on the island for drinks and meals. We were told about the fresh juices at breakfast and the a la carte meals. Well fresh juice at Decameron is some form of artificial mix like Tang or Sunny D. Absolutely disgusting. Any meal, including breakfast, took forever because we were told; "there is only one person in the kitchen and he has to prepare each meal individually for every other table before you get yours”. This took forever. When the food did come it was tasteless and revolting. The all you can drink wine was totally undrinkable and tasted like it was fermented in an old rusty tin barrel. I poured it right into the ocean. After one meal and one breakfast, we never ate at this hotel again. The drinks were a joke. The liquor was the lowest quality that one could ever possibly get. There was absolutely no alcohol content in this so-called booze. I figured that they must be filling the liquor bottles with mostly water. No one was ever drunk or tipsy from these completely diluted drinks. The soda pop was always flat and tasted like medicine of some sort.
So we then decided to move on to our option of eating at the other Decameron Hotels. This was the biggest laugh (if you had any sense of humour left in you). In order to eat at another Decameron Hotel; you had to book the hotel and exact time the day before you wished to go AND this could only be done with a Decameron representative who would be at the hotel only between 7am and 10am the day before. We followed these confuloted rules and went to one of the larger Decameron hotels. When we arrived we were informed by security that we were not allowed on the property and we were directed down the street to a stand alone restaurant. Inside the hotel, we saw people feasting at endless buffet tables, but we were told we were not "qualified to eat that food". Off we went down the street to the assigned restaurant where we were questioned like street beggars trying to get a free meal even though we had the signed voucher allowing us to eat there at that particular time. The menu was very restricted leaving only two choices. Needless to say we never ate at Decameron for the remainder three days of our four day trip. We were told we would be allowed a snack at another Decameron and when we saw this so called “snack”, we just walked away. It was tin cocktail weiners and some pre-frozen but cooked hamburger patties sitting in three inches of fatty grease. Food that I wouldn't feed to my dog.
Front desk staff never smiled once. Never greeted you coming or going. We insisted on changing our room when we first arrived and they were not happy about making that change at all. The first room was small and faced a noisy main street with several all night disco bars.

The airport transfer was unbelievable. When we arrived we were directed by several representatives to someone at the airport exit who found a cab and piled five of us into it. The trunk couldn’t be closed because there was so much luggage and the luggage wasn’t even strapped in. We were told that when were leaving that we would have to reserve transportation the day before with the representative that was only available between 7am and 10am. When I found the representative; I was told that she would try to fit us in. We came out to a crowded lobby two hours before our departure and quickly decided to grab our own cab and go peacefully to the airport without the crowded chaos that we could see coming.

Internet at the hotel must be purchased by the hour. It is extremely slow; at dial-up speed. Internet can be obtained completely free out on the street and much faster. We were informed by the sales representative that the hotel did have internet but they fail to tell you there is an extra charge and the speed is so slow you want to pull your hair out.

Decameron has a multitude of rules. It appears that they are not there to provide the carefree vacation we thought we were going to have. I consider Decameron to be a complete rip-off. The positive is that the maids, housemen, and servers were very pleasant but are unfortunately working for a very lousy employer.

Room Tip: Just don't stay at a Decameron Hotel - Try the Sunrise Hotel
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  • Stayed: February 2016, travelled with family
    • Value
    • Rooms
    • Service
6  Thank Nevada89109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2016

Just back from beautiful San Andres 18 March 2016. Our second time to this little hotel of approximately 35 rooms. Some things have changed since our last visit back in 2011. Sadly some not formthe better. The place is very well kept. Cleanliness is an issue taken very seriously by the staff. They clean railings with a toothbrush for heaven's sake!!!!!!!! Of course being a tropical climate, you will find rusted scews once in a while. Shower tiles might have some mildew here and there, but overall the rooms and grounds are well kept.

Food: Lunch and supper at the restaurant is tasty. Nice choices, good wine.Decameron chains permit eating lunch and supper in their other resorts which is a great advantage. Breakfast however is lacking in variety. You have the choice of eggs or waffles or eggs and waffles. The juices are tang orange juice, yuck! The snacks are gross (white patty hamburger ou chicken nuggets). The bar at the pool has the best drinks of all the resorts on the island. You must try their mojitos.

Upper floors have bigger rooms (suite type). One side is living room with bathroom, and the other side is the bedroom. We had a king size bed in our room. Rooms 125 and 325 have ocean views with a balcony facing the beautiful blue waters. PLS note that a discotheque neighbours the resort. The Coco Loco plays their beats from Thursday to Sunday until the wee hours of the morning. Bring ear plugs!!!! The 300's rooms are situated directly near the discotheque. The a/c's work fine, the flat screen TV has 2 or 3 english channels.

The staff and the people:
They speak Spanish! Not much English and even less French going on. We speak all three languages and so this is not an issue for us. There are other Canadians but not many. We are fine with being a minority we actually kinda like it. The people are friendly and don't pester you like in other countries. If you try to talk to them them will definitely strike up a conversation. A special mention to Bill for looking after us, he was simply great and spoke both English and French.

Very Well maintained and clean. The water temperature is very comfortable. Loungers are cushioned and also very comfortable. We easily could exchange our dirty towels for clean ones. We loved finishing the days by our little pool and bar. The ambiance is great!

5 years ago, you could use the stairs by the pool and swim directly in the ocean from the resort. Unfortunately the bay is no longer maintained and algae and other gooey stuff prevent us from taking a swim there.

Restaurant reservations:
As mentioned in the food section of my review, Decameron allow their guests to use other Decameron resort facilities AND eat at their buffets and restaurants. 5 years ago, we could just tell breakfast restaurant staff where and when we wanted to have our meals. NOW, you must go to reception to find out what restaurants have been selected as being open to guests that day. Then they tell you if any room is left for you. Be there at 7:00am. Places go quickly! For us, this is a real deal breaker as we where not able to eat what we wanted, when we wanted. This resorts reservation method was one of the top reasons we decided to come back to the Los Delfines. Aquarium has another method that consists of booking you 3 restaurants, not of your choosing. What a disappointment Decameron!

The island:
This place is totally safe. I consider myself a chicken and I felt fine on the public beach, the walkway and shopping in town. We rented a side by side (we were 4 adults) to visit the island and do some excursions. The side by side cost 150,000 COP pesos, roughly 70$ Canadian for an entire day. Golf carts and smaller side by side will cost you less.

Johnny Cay- beautiful white sand. Must be taken there by boat. You can also rent sea-doo to get there. Bring money to eat fresh fish there. Very crowded. Go early in the AM.

Rocky Cay- another beach, you can walk to sunken ship in the water. Beautiful place

Acuario- snorkelling at it's best. Must be taken by boat. 5 yrs ago we snorkelled with a guide and swam with rays and some of the most colourful fish I have ever seen, AMAZING!!!!!

La Piscinita- 1.50$CAD amazing snorkelling (bring bread).

La Laguna- Not worth seeing in my opinion. This is more like a muddy swamp in the mountain with baby alligators in it. Definitely will not be going back.

This is a duty free island! So go crazy. Alcohol, watches, perfumes, brand name clothing, purses etc. ( Michael Kors, Guess, Nike, Columbia). The have all brands of perfume, but usually not the new scents. Watch out for Michael Kors. They are more costly there than in Canada.

All in all, we will be going back to San Andres. The island has something that keeps people coming back. I am not certain that my choice of resorts will be the Los Delfines however. Discotheque noise and complicated reservations to the restaurants are the main reasons. I have also written a separate review of the island of Providencia. We visited this island during our stay in San Andres. Should you want any information on this double pkg, please read it.

  • Stayed: March 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
6  Thank Copci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016

Given the price and all inclusive deal I was expecting MUCH MUCH more, and we were greatly disappointed.

I will list some of the issues we faced below in no particular order, but to sum it up if I ever go back to San Andres (which I plan to) I will definitely NOT be staying at the Decameron hotels (I will probably rent something cheap and go eat on La Regatta and other good restaurants). Still, if you must stay there, the Los Delfines is much better than the Aquarium (which is a crowded mess).

Checkin and first impressions:
- There is no beach or beach service at the hotel. The nearest beach is around a 100m walk outside the hotel.

- There isnt free Internet on the hotel (I was astonished by this). You have to pay around USD 1.00 to USD 2.00 per hour of access, and the connection is very slow.

- There is no free safe on the room, you have to pay USD 3.00 per day to use it.

- Our room was very big, which was a plus: had 4 beds for 2 people.

- The bathroom has hot water, which supposedly is a plus for San Andres. I wouldnt mention this, but I heard that on most other hotels and apartments on the island there isnt hot water (!!).

- But the beds had bed bugs (!!!). My girlfriend got severely bitten every night on the first 3 nights until we complained and they changed all the sheets. Also we bought an insecticide and used half the bottle on the mattress, and also we started sleeping on top of the sheets (to have less contact with the mattress/bugs), so we're not sure which one solved it.

- Most of the staff is pretty friendly, not much complaints on this (I expected a bit better service given the price). Not 100% of course, but I'd guess around 70% were friendly.

- Our first impression on the menu was very good (jewfish, ceviches, shrimp pasta, etc), but after 3 days the menu gets VERY repetitive. Given that we stayed for 14 days, we weren't excited with the food for most of our stay.

- The food was overall was good and well presented.

- They weren't very punctual: the breakfast theoretically opened at 07:00, but if we arrived before 07:25 or so they would ask us to wait a while before ordering anything.

- The kitchen/food/silverware/cups/plates are dirty. We both got very sick after a few days eating exclusively on the hotel (I even had fever and had to call a doctor). We met a few other guests on the hotel which got very sick also during their stay. I say it is dirty because we stayed for 14 days so we could see a lot of what is going on. For example almost every meal at least one piece of the the silverware or the cup was very dirty (with dried food stuck to it, etc), or had something strange floating (or sunk) on the soda/beer. Another bizarre example is that we found out (long story) that on breakfast they cook the eggs inside the boiling soup which they will serve on lunch.

- To visit other restaurants you have to make reservation, and being on Los Delfines makes the reservation process pretty easy (there's not much demand to the reservations). But as a warning, if you stay on Aquarium you can easily give up going to any restaurant: there is a line with 30min to 1h wait you have to go every day to make reservation. I would be very pissed if I stayed there, paying an All Inclusive deal which I have to waste 1h every day to be able to go to a damn restaurant which I already paid for.

- The bar on Los Delfines is good, but a bit crowded at times.

- I like good/well-prepared drinks, and Im used to not being served well-prepared drinks, so I didnt have much expectations. And glad I didnt have any expectations, because the drinks were really crappy. After trying a few different drinks on the first days, the only drink I would order besides beer was Mojito which was pretty decent, but many times they wouldn't have mint (especially on Aquarium).

So to sum again, if I had to stay on Los Delfines I would definitely not get the All Inclusive deal (I dont even know if they have the option to stay there but not have all inclusive), but as I said before, when I return to San Andres I will certainly stay at a cheap apartment and go out to eat on top restaurants spending much much less than what I did and enjoy much more.

Room Tip: Upper floor for greater privacy and better view
See more room tips
  • Stayed: February 2016, travelled as a couple
    • Cleanliness
1  Thank rtzpdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Decameron Los Delfines

Address: Av Colombia # 1B-86, San Andres Island, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island
Restaurant Suites Swimming Pool
Hotel Style:
Ranked #12 of 43 Hotels in San Andres Island
Price Range: $300 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Decameron Los Delfines 3*
Number of rooms: 36
Official Description (provided by the hotel):
For those who prefer intimate and quite places, Decameron Los Delfines is the perfect option to spend your holidays as a couple or a family, and enjoy the warmth of a personalized service. With contemporary architecture, yet preserving its Antillean style, this boutique hotel is located only 10 minutes from the ‘Point Hansa’ sector airport, on Avenida Colombia and at the center of San Andres Island’s pink zone. You will enjoy the unequaled experience of a natural saltwater and a sweet water pool in this calm Caribbean corner, as well as the best Colombian-Peruvian cuisine at an a la carte restaurant built on a dock over the San Andres Sea, where you will enjoy the multicolored views in a romantic atmosphere. A few steps away you will fin the ‘Spratt Bight’ or ‘Sardina Bay’ beach, considered the longest and most beautiful beach in this Caribbean island, surrounded by a variety of commercial establishment to suit all tastes. Close by you will also find the Decameron Aquarium. ... more   less 
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Also Known As:
Decameron Boutique Los Delfines Hotel San Andres Island

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