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“Good Hotel but many things to improve”
Review of Decameron Marazul

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Decameron Marazul
Ranked #13 of 43 Hotels in San Andres Island
Reviewed 6 September 2017

If you are looking for a luxurious resort like the ones in Caribbean, then don’t come to San Andres; this is a lovely little island that offer very good old style accommodation. This Hotel is apparently one of the best in the island but nothing luxurious. The rooms are spacious but with old fashioned style, we had a problem with the toilet as it wasn’t flashing properly and the bathroom was very smelly. Someone came to fix it but basically we were told that the yellow water was normal. Also, the water pressure in the shower was really low. The buffet food was really good even better that the one from the “A la carte restaurant” The cocktails were really nice specially the one called San Andres. We didn’t try the pool but it looked nice. The beach is good for sunbathe but not to go inside the water, that is why the Hotel offer to take the guest for free to the “Cayo Acuario” where you can enjoy a beautiful beach and crystal clear water while you swim with the fishes.
If you want a relaxing holiday come to Mar Azul as it is in a very quiet area, far from the centre. If you need to go to the centre you need to take a taxi that will cost you $15.000 (colombian pesos) Also, you need to pay for Wifi, we paid $30.000 (colombian pesos) for 12 hours. In regards of the staff unfortunately the only nice lady is the one that is the pier bar, I think her name is Mary, the rest are really rude and if you need to ask information don’t expect them to be nice or smile.
Overall is a good Hotel but it is a shame that Decameron hasn’t invested money to refurbish it and make it more appealing to International Tourists that will expect same quality as the Hotel in the Caribbean.

Stayed: August 2017
2  Thank Fioni2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciamarazul, Gerente at Decameron Marazul, responded to this reviewResponded 15 September 2017
Google Translation

Buenas tardes,
apreciado huesped,

Muchas gracias por dedicar el tiempo y compartir su opinión con nosotros, nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.
Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo, le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel en la cual muchos huéspedes ya han tenido la ocasión de disfrutar, aprovechamos para aclarar lo siguiente, el servicio de wifi en nuestro hotel no está incluido, pero en estos momentos esto cobros adicionales ya estan siendo revisados por nuestra direccion general.

Nos excusamos sinceramente, por los inconvenientes que pudimos haberle ocasionado.

atte.
Gerencia.

Atentamente,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 1,310 reviews

Reviewed 2 September 2017 via mobile

I was with my wife at this resort five days, everything was very good, the food was buffet style, "everything you can eat", also the beverages, "everything you can drink", people at the place is very nice and polite, the shows at night are cool and funny.

The beach is very small and there's no much sand, but the view is awesome and the sea is very beautiful, near there is a mangrove where you can sail by kayaking. Downtown is 15 minutes near.

The rooms are big and quite, the air conditioning is good but little noisy, and the plumbing needs to be fixed, sometimes water flows out through the floor. Another not so good thing, if you want to eat something different in another restaurant with a menu, you will need to wake up very early to get a ticket.

This is an excellent place for family vacation but it needs effort to be perfect.

Stayed: August 2017, travelled as a couple
Thank Rubencho B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gerenciamarazul, Gerente at Decameron Marazul, responded to this reviewResponded 15 September 2017
Google Translation

Buenas tardes,
apreciado huesped,
Es nuestro deseo reiterarle la importancia que tiene para nosotros ser elegidos por usted, valoramos mucho su aporte y la confianza puesta en este su hotel decameron mar azul Nos llena de alegría saber que nuestra labor está de acuerdo a sus expectativas, sus comentarios nos motivan a seguir adelante y le da valor a todo el esfuerzo que hacemos junto con el grupo de colaboradores para crecer ofreciendo lo mejor a nuestros huéspedes.
Gracias por habernos elegido como hotel para sus dias de descanso y esperamos tenerlo pronto de vuela en este su hotel.
atte.
Gerencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

Too many things to improve: most of the staff was rude, the food was always the same, the drinks were subpar, hotel beach is unusable, toilet tank take hours to fill, no security box, horribly slow wifi (paid) and very slow mobile phone data in the hotel.

  • Stayed: March 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank felipebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

There are A LOT of things to improve! The rooms need reform ASAP! Mold and stains all around the rooms, and the smell is horrible ( specially in the bathroom). The toilet seat is not totally flushing, a lot of pee residues are making a horrible smell! The light is entering the room from the porch as there is no curtain in the door. VERY IMPORTANT: DONT GO INTO THE WATER in the beach of the hotel! Is full of jellyfish! However, there are many positives sides to the hotel, the pools are amazing and the food as well. The bed itself ate really comfortable and they contrast with the incredibly smelly room. I would definitely go back to the hotel if the improvements were achieved! Good luck!
~luana

Stayed: May 2017, travelled with friends
1  Thank LuaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2017 via mobile

We came here for a group holiday and loved every moment, lots of food choice and the pier bar was amazing, the staff looked after us all week. Giant comfy beds and large rooms, the highlight thou was drinking rum with our feet soaking in the sea all evening.

Stayed: February 2017, travelled with friends
Thank jezzp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Decameron Marazul

Address: Via San Luis No. 30-47 | Interior 100, San Andres Island, Colombia
Region: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Swimming Pool
Hotel Style:
#4 Top resorts Hotel in San Andres Island
Price Range: $308 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Decameron Marazul 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Between the ocean and the thick brushes surrounding it, the Decameron Marazul rises as a first class paradisiac hideaway near the Orange Hill area in San Andres Island. Only 15 minutes from the airport and on the via San Luis, the resort is surrounded by a mangrove forest with a white sand private beach and a spectacular sea tinted with the entire spectrum of blue, contrasting the garden and ample green areas reserved for guests. From here, you may visit the most beautiful keys in the archipelago such as Cayo Acuario and Cayo Haynes which are located right in front of the beach, as well as Rocky Cay only 5 minutes away, with a beach and the only rocky key where we have an exclusive club for you to keep on tanning during your vacations on the various island locations. ... more   less 
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Also Known As:
Super Decameron Marazul Hotel San Andres Island
Decameron San Andres

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