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“The staff make this place a must”
Review of Hotel Casablanca

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Hotel Casablanca
Ranked #3 of 43 Hotels in San Andres Island
Reviewed 10 October 2017

Terrific hotel for San Andres. We had a two story double room on the ground floor overlooking the poo land it was the best accommodations ever. They have a great breakfast buffet and stellar restaurants on the outside of the hotel for lunches and dinners. Eat at the Italian one and get the Osso Bucco pasta- trust me on this. But what really separates this hotel from all others is the stellar staff. The housecleaning ladies were dolls and made us smile every morning. Johnny- head Porter- became a friend. I'd stay here again in a heartbeat!

Room Tip: Get a 2 story condoish room at pool level with balcony
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Leslie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mateo D, Customer Service at Hotel Casablanca, responded to this reviewResponded 9 November 2017

Dear Leslie, thank you for sharing your experience! We are glad to hear you had a pleasurable stay with us. We all hope you enjoyed your holidays and had a pleasant flight back home. We will be looking forward to your next visit

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10 - 14 of 1,362 reviews

Reviewed 27 September 2017

My hubby and 3y.o. twins were in San Andres for the first time. We travel a lot, to different areas not over exploited by commerce with turism. Hotel Casablanca gave us more than expected. The staff ia more than friendly, after 2 weeks there, they were really involved in our routines, preparing Milk with Milo for my kids, helping me to get stuff I needed all the time. Even at the moment I got a bad migraine, they called a doctor for me. They covered avery detail. We will be back

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank Lizeth77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mateo D, Customer Service at Hotel Casablanca, responded to this reviewResponded 9 November 2017

Dear guest, thank you for sharing your experience on TripAdvisor. We are glad to hear that the Hotel lived up to your expectations. We hope you enjoyed your holidays. We will be looking forward to your next visit!

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Reviewed 12 September 2017

Unforgettable vacations, They were an unforgettable holiday, the attention in the restaurants and in the hotel was wonderful, we recommend them to family and friends, very romantic nights, the only thing I would like to do is that no day in our stay we could be in the pool, since there were only two tents and they were always busy,

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank elianavivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mateo D, Customer Service at Hotel Casablanca, responded to this reviewResponded 24 September 2017

Dear guest, thank you for sharing your experience on TripAdvisor. We are glad to hear that the Hotel lived up to your expectations. We hope you enjoyed your stay and will be looking forward to your next visit!

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Reviewed 6 September 2017 via mobile

We enjoy the hotel in the beginning of August. We had a really good room, with two floors, so we le the kid on the first floor and my wife and me enjoy the second floor room.
The only food included was the breakfast and it was a delicious buffet.
The hotel also has 3 more restaurants with different kind of food (pasta, international)
The beach is in front of the hotel and it was really easy to enjoy.
At the end the service was good enough for the island standard, we could enjoy our vacation and I would suggest the hotel to someone who wants to have a nice vacation !

Stayed: September 2017
Thank Marcelo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mateo D, Customer Service at Hotel Casablanca, responded to this reviewResponded 24 September 2017

Dear guest, thank you for sharing your experience on TripAdvisor. We are glad to hear that the Hotel lived up to your expectations. We hope you enjoyed your stay and will be looking forward to your next visit!

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Reviewed 19 August 2017

We stayed in one of the bungalow for 5 days, and this was pretty good - nothing fancy but spacious and clean with good aircon - so pretty much all you want. The terrace in front of the room looked straight on to the pool and that was nice as well. As others have noted there is a lack of shade around the pool and so this was welcome.

The pool was also pretty nice and the location very good. You can step straight from the pool area to the promenade and beach

The restaurants take a bit of explanation - there are four - the restaurant inside the hotel offers free breakfast and dinner. The breakfast was poor to OK - the dinner was absolutely terrible. Just what you would expect from an all inclusive dinner: preheated pre-prepared buffet in true school meal style - accepted some buffets serve up OK food - not here. The restaurant was (probably as a result) lifeless - half full at best with a brave band trying its best to make everyone feel happy - not us - we did not return. Quite why the hotel bothers is beyond me - either put the prices up a bit and make it really good or just get rid

Outside of the hotel there are a further 4 (I think) restaurants owned by the hotel - one cafe - one Asian inspired restaurant, an Italian and finally one more local. We went to each, and each were pretty good

Two final negatives - the wifi was a disaster zone - it did work but it was very patchy and slow. The service as others have mentioned wasn't brilliant - with the exception of the guy on the bar who was very good. In particular small things like towels - these were not replaced in the room and on one occasion we had to remind the front desk that the room had not been made up

Overall - the hotel was nice but I don't think it has stepped out of the 1970's era and into the modern day tourist culture where decent food, wifi and exemplary service are an absolute must

Room Tip: If you are a family get a bungalow
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank leaddisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mateo D, Customer Service at Hotel Casablanca, responded to this reviewResponded 20 August 2017

Dear guest, thank you for sharing you valuable experience with fellow travellers. We are sorry to hear the Hotel did not meet you expectations. Please allow us to apologise for all the inconveniences you experienced during your stay. We are currently working to improve the quality of our services and your post can help you to identify some of the key aspects we need to work on. Having said this, we hope you have a pleasant stay and managed to enjoy the island.

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Additional Information about Hotel Casablanca

Address: Avenida Colombia, No. 3-59, San Andres Island 880060, Colombia
Phone Number:
Region: Colombia > San Andres and Providencia Department > San Andres Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Andres Island
Price Range: $256 - $620 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Casablanca 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
National Tourism Registration No. 3436. The Casablanca Hotel of the Island of San Andres, Colombia, is pleased to announce the opening of its new swimming pool. Hotel Casablanca, your right choice in the Island of San Andres. ... more   less 
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Also Known As:
Casablanca Hotel San Andres Island

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