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“Could be featured in Hotel Hell! NO WIFI, NO SHOWER!”
Review of Park Hotel

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Park Hotel
Ranked #52 of 72 Hotels in Santa Marta
Reviewed 8 October 2017

This hotel is absolutely the worst that I have stayed in, in all of Central and Latin America and is not cheap. So here the bad things listed:

1) Shower freezing cold and water pressure very low
2) Pool very dirty, which I figured out after taking a plunge
3) Airco's have never been cleaned, they are moldy which you will notice and might get sniffy
4) Staff unfriendly
5) Had to Pay extra in cash for "unforeseen expenses"
6) Took 6-times asking to ask for a bill...
7) There is no WIFI

If I were running the place, I would shut it down for a couple of months. Fire the guy behind the reception who is clearly running his own show and start over!

Room Tip: Stay somewhere else!
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  • Stayed: October 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Niels S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 124 reviews

Reviewed 25 June 2017

We were booking in here as a group travelling Colombia, as a three star hotel you don't expect much, but the no water pressure on the third floor? it took half an hour to fill a glass, the shower had no shower head, just the pipe out of the wall. Water was presumed to come at some point. We took a late night shower out at the swimming pool outdoor shower, It worked. Rooms were comfortable and large. The Aircon worked well, only one key per room, if your room mate came in and passed out, I had to raise reception to come and let me in. Some parts of the Dinning area looked like it hadn't been use for many months, dirty dusty furniture.

Room Tip: Nothing above 1st floor.
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  • Stayed: June 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2017 via mobile

Horrible hotel! Shower not working at all and reception was not even able to give an alternativ! How can you do that in a place with so hot weathet were people just want to shower! Breakfast full of dust and noone speaks one word in english, they don't even try to! Everythig would highly need to be renovated. Urgently.

Stayed: June 2017, travelled as a couple
Thank Nikkii1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2017 via mobile

I thought this hotel was much better than the reviews suggest. The location is fantastic, close to so many restaurants and markets and opposite the sea where you can rent a deck chair for 5-10,000COP. The rooms are spacious and the AC is excellent. The only downside is the dribble of water out of the tap and the shower so maybe check that as soon as you arrive to see if you can get a room with a better water flow.

Stayed: May 2017, travelled with friends
Thank CaitDublin_Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017

A hotel that celebrates its 90th birthday, the service is courteous, but the reception is not bilingual enough, obsessing about entering the data on the computer instead of the customer queries that compared to breakfast the server's very jovial and Perfectly bilingual, one thing that could be improve. The room with air conditioning is minimalist with 2 outlets for recharging, it is quite spacious, but only one chair is missing. The bathroom is from another age, no hot water, without a shelf, no hook and no plug. Is the roll of toilet paper designed for a dwarf? The breakfasts are great with enough choice to satisfy us. Considering the sea view a good value for money.

Room Tip: Do not make your laundry there to expensive, chose a room not in front it to noisy
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  • Stayed: March 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Normand Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hotel

Address: Carrera 1 18-67 Centro Historico, Santa Marta 0000, Colombia
Region: Colombia > Magdalena Department > Santa Marta District > Santa Marta
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 72 Hotels in Santa Marta
Price Range: S$48 - S$78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Hotel 2.5*
Number of rooms: 85
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