A hotel is nothing without dedicated, committed, and caring staff. The Sheraton, Atlantic City checks all boxes. Attached to the convention center, it’s mostly geared towards business clientele. That said, my wife and I had concert tickets and opted to make a reservation. The staff treated us like royalty. We were greeted warmly by the registration desk and hospitality continued.
I spoke to the general manager via email who was just as engaging as all staff. He set a great example for all under his charge. We would not hesitate to book here again.

This has been our go-to hotel for the last few years when we take a long weekend in Atlantic City. We choose this hotel because I like the location to the outlets and we are Bonvoy members. Our rooms have always been clean and comfortable. Unlike other hotels I've stayed in over the last year and a half this hotel has housekeeping everyday. There aren't excuses of being short-staffed like other hotels. You will get your room cleaned every day. I also like that they replenish the toiletries unlike at other places where you only get something on the first day, if you get anything at all.

Like other reviews are stating, the hotel is very outdated. Our room needed renovating but I don't think it was dirty. It was comfortable and met our needs. If you're looking for a bougie, trendy, high class hotel you should probably check out some of the boardwalk hotels.

My one pet peeve is when tip envelopes are left in the room. We're already paying so much money to stay at the hotel and while I appreciate all the hard work of the hotel staff, I think that leaving a tip envelope in the room is tacky and obnoxious. It is not the responsibility of the customer to pay the hotel staff. Here's a thought... Stop having those envelopes printed and use the money to pay your staff better. This culture for begging for tips from customers has gotten out of hand so this especially hits a nerve.

Other than that we don't have problems with this hotel and we will most likely stay there again next time we come back to Atlantic City.

It was ok. Nice break from the boardwalk area with a nice view. Parking was a pain across the street and through the convention center for $20 (but it was well lit and staffed at night). Hotel staff was great. Lobby is nice. Pool was closed. The rooms were dated and kind of dingy, definitely in need of a refresh. The cleanliness of the room left a lot to be desired. On the surface looked ok but the. We saw hair in tub and the corner of the bathroom. The rug was clearly not vacuumed since I found a toenail (GROSS). The walls and rugs have stains. The chair had what looked like a food stain that I used a wipe to clean myself. There is no makeup mirror and the lighting in the bathroom in insufficient, and mirror too far away to apply makeup. Water pump made a weird noise. The curtain had stains all over it. Bed was comfortable and sheets clean although the pillowcase had a rip in it. Outside windows were very dirty to the point of looking hazy. Housekeeping began knocking on our door at 9:30. We were sleeping and didn’t hear it and they attempted to come in. They came back at 10:30 even though checkout is at noon- came to find our that someone mistakenly checked our room out early. Maybe I need to rethink my expectations of cleanliness and what we get for our money now, because it seems the entire industry has changed. Less amenities and cleaning for more money seems to be the new theme.