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“Claridge Tower”

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Bally's Atlantic City
Ranked #6 of 49 Hotels in Atlantic City
Reviewed 29 July 2011

We thought that we were had reservations at Ballys proper and ended up in the Claridge Tower section. While the room itself was acceptable the rest of the Tower had seen better days. The halls were shabby. It appeared as thought they had not seen a vacuum cleaner for a long time. We wondered why the long lines of peopel did not use the automatic check in feature to secure a room quickly. Since the only available option was in the Claridge Tower these people were smarter than we were. Ballys has a good new restaurant, Harry's.

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank drjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallysAC, Public Relations Manager at Bally's Atlantic City, responded to this reviewResponded 9 August 2011

Thank you for choosing Bally’s Atlantic City for your recent stay! We're so pleased to hear that you've enjoyed your time with us overall. Please know that we have shared your comments regarding the conditions in the hallways of our Claridge Tower with our Hotel Operations team. We look forward to welcoming you back to Bally’s in the near future! Thank you for being our guest!

Courtney
Customer Relations Coordinator
Atlantic City Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,074 - 9,078 of 9,824 reviews

Reviewed 29 July 2011

I booked a room at Bally's and was told, while checking in, that I would be at the Claridge. The lady told me that it was one of their "renovated rooms." When I opened the door, it was a dirty and nasty room that was renovated in the 1970s. We went back to Bally's front desk and they gave us another "renovated room." This did have updated furniture and a TV, but the rug had not been vacuumed and the mirrors had not been cleaned. We went back to Bally's front desk and asked for our money back. We were cancelling our stay. We were then given a room in Bally's. The shower had mold, you could see the soap scum, there was grim on the light switches, and we had no towels. I've been going to AC for 15 years and this was the worst experience....and oh yes, the hotel doesn't have beach chairs and so forth. It's now a private company and they charge $20 for a chair and umbrella. Bally's charges $10 a day to use their pool.... the one hot tub had dirt floating on top. The whole complex is run-down.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AmericanGirl1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallysAC, Public Relations Manager at Bally's Atlantic City, responded to this reviewResponded 9 August 2011

Thank you for taking the time to provide feedback on your recent trip to Bally's Atlantic City. Your comments are very important in helping us to ensure that the services and products we provide to our guests are constantly improving to meet and exceed your expectations.

Please know that we read every comment and listen to what our customers are saying. We value all feedback provided as a means of monitoring and enhancing the service we offer here at Bally's Atlantic City. Our goal is to provide a warm and hassle-free experience for all guests, so it is always disappointing when we hear otherwise.

We would like to address your specific concerns and ensure we make the appropriate changes that will not only meet but exceed your expectations. Please feel free to email us at harrahstripadvisor@harrahs.com. We do look forward to hearing from you about your stay.

Courtney
Customer Relations Coordinator
Atlantic City Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

Bally's had a great self check in service. Swipe your card, click a couple of choices,your keys are activated, and you are on your way. The location is great for the boardwalk, we are not big gamblers, so we were there to see a show and go to a few restaurants. Unfortunately, Sammy's Beach Bar had inattentive waitstaff, no host or hostess to keep track of people, so we sat at a table for over 20 minutes and finally got up and left without ever having been approached by a server. Frustrating. Later that same night, we sat in the lobby bar, and AGAIN were ignored. The cocktail waitress was agruing with a customer, never acknowledged us, and again we left without ever being served. The 6th floor ( where some restaurants are located) had a little better handle on the clients needs, but was still a bit slow.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank chirpie53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallysAC, Public Relations Manager at Bally's Atlantic City, responded to this reviewResponded 9 August 2011

Thank you for taking the time to provide feedback on your recent trip to Bally's Atlantic City. Your comments are very important in helping us to ensure that the services and products we provide to our guests are constantly improving to meet and exceed your expectations.

Please know that we read every comment and listen to what our customers are saying. We value all feedback provided as a means of monitoring and enhancing the service we offer here at Bally's Atlantic City. Our goal is to provide a warm and hassle-free experience for all guests, so it is always disappointing when we hear otherwise.

We would like to address your specific concerns and ensure we make the appropriate changes that will not only meet but exceed your expectations. Please feel free to email us at harrahstripadvisor@harrahs.com. We do look forward to hearing from you about your stay.

Courtney
Customer Relations Coordinator
Atlantic City Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

Clean. Stayed at ballys tower. Awesome ocean view.we had to switch rooms due to a water leak in shower. This happened 10:00 pm and we were able to move to a similar room quickly and efficiently. Hotel is next to Ceasers and close to Tropicana and right across from pier shops.

Room Tip: Upgrade to ocean view. Both bedroom and bathroom had awesome view.
See more room tips
  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank urthebestmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BallysAC, Public Relations Manager at Bally's Atlantic City, responded to this reviewResponded 9 August 2011

Thank you for choosing Bally’s Atlantic City for your recent stay! We're so pleased to hear that you've enjoyed your time with us. We look forward to welcoming you back to Bally’s in the near future! Thank you for being our guest!

Courtney
Customer Relations Coordinator
Atlantic City Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2011

Staff can be friendly and helpful, and most are. I was given a room with one bed, i was changed to the correct room. The rooms are older and somewhat small, but our view was of the ocean. Hotel is on boardwalk and close to other activities. Many times we were given different answers to same question, i.e. how often does the trolley arrive. All in all it was a nice stay.

Room Tip: people not traveling on a casino trip get the better rooms
See more room tips
  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank nlester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bally's Atlantic City

Address: 1900 Pacific Ave., Park Place and Boardwalk, Atlantic City, NJ 08401-6714
Phone Number:
Region: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Atlantic City
#4 Spa Hotel in Atlantic City
#5 Casino Hotel in Atlantic City
Price Range: S$88 - S$528 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bally's Atlantic City 3.5*
Number of rooms: 1246
Reservation Options:
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Also Known As:
Bally`s Atlantic City And Claridge Tower Hotel Atlantic City
Bally Atlantic City
Ballys Atlantic City
Ballys Hotel Atlantic City
Atlantic City Ballys

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