Sergio the manager provided excellent service throughout the nearly one week that I stayed at Hotel Pelican Bay. It started with a friendly email before I arrived that very usefully informed me of the complicated path from the airport to the hotel via a bus, ferry and taxi. I was glad to have him arrange a driver to meet me and negotiate this complex process. Once at the hotel, Sergio arranged at least four different day trip boat tours for me, greatly easing my stay. His advice was always excellent. Even on the first half day that I arrived, he suggested a short walk to Charles Darwin station in the afternoon, which was terrific, especially his suggestion of the nearby Stacion beach with its many black iguanas. I very much appreciated that he took the care to arrange the day trips by order of increasing difficulty, so I could start getting used to the water with the easier half day bay tour followed by some shorter day tours, as I had some seasickness to overcome. He arranged the Pinzon day trip at the end of my stay, which was the highlight of my trip, snorkeling with penguins!
The hotel location is within easy walking distance of the main dock, shops, restaurants, etc. The hotel room itself was clean and basic.
Hint: the best grilled fish that I've ever had was at the fish market a couple of minutes from the hotel along the main street. You'll see it's where they bring in the day's catch, and immediately beside it is this informal-looking open air set of white plastic tables and chairs where they grill up the fish. It's amazing seafood!