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1 - 6 of 476 reviews
Reviewed 4 April 2021

Booked 3 prepaid nights for Easter 2020, had to cancel due to pandemic and suggested rebooking for next year, they agreed, was unable to book for Easter 2021 and pushed out into later in the year on flights, contacted them, no response to email. Then the website disappeared and now they won't answer the phone, my nearly $1,000 booking is starting in 4 days, no way of contact them and our family face a fine of €7,500 ($9,000) if we leave Ireland to get on a plane. We'd have been happy to pay an admin charge for the dates to change We have been trying to contact them for 6 months. Putting this review up is the last shot we have at contacting them, happy to delete it if they make contact, as 1 star reviews are not typically acceptable, but no contact availability is not acceptable.

Date of stay: April 2021
3  Thank kevinkN4119MD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel Sstein, Owner at Hotel Silberstein, responded to this reviewResponded 29 October 2021

Thank you so much for finding this way to contact us, Kevin! We are so sorry for the lack of communication throughout this turmoil the world has been going through. Our website has been hijacked and we have not been able to recover it yet. Also our emails have been down for about a year now. With the world finally reopening, we have been able to make an assessment of the situation, including reading your review. Please contact us at: guisela@getgalapagos.com to resolve the situation. Again, our sincere apologies for the delay in response!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2020

In these times it is a bit difficult to objectively review:

Firstly ii is very central so you can walk to the Darwin Centre or Fish market/ shops in a few minutes.
The staff are very helpful- and made sure we got to the airport on our final day. For that we are very grateful.
But the hotel is quite basic- there is no tv or wifi in the rooms. The wifi in the bar area is very weak indeed.
The rooms are quite large and some have been updated more than others. it needs more money put into the place to bring it up to standard- I feel sorry for the staff who were coping well under the circumstances
Our 'deal' came with an evening meal which was well prepared-- but there was no choice. The choices at breakfast were pretty limited too

Date of stay: March 2020
2  Thank daviddocklands
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 March 2020 via mobile

We stayed at this little gem of a hotel for a couple of nights! The hotel is in a great location and has clean compact rooms arranged around a small, but refreshing pool! Breakfast was good and the staff were friendly! Would definitely stay here again!

While staying were had the bonus of a Galapagos Lava Heron joining us by the pool, eating a Lava Lizard and then taking a bath in the pool! See Pics!

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank nickandangels
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 January 2020

Comfortable roadfrint cafe area perfect for a coffee stop. Cortado coffee and black tea with milk served hot. WiFi could be faster as very slow but made up for with friendly service and relaxing background lounge music.

Room tip: I didn’t stay here just visited for coffee.
Date of stay: January 2020
    • Location
    • Rooms
    • Service
2  Thank Lisa M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelS155, Marketing at Hotel Silberstein, responded to this reviewResponded 5 February 2020

Thank you very much for your comment, we are very glad that you enjoyed your coffee and your visit to our restaurant. We hope you can visit us again soon.

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Reviewed 7 January 2020

We thoroughly enjoyed our stay. The property was beautiful and the staff were friendly, helpful and attentive. The location is great and the food was delicious, too. I’ll definitely stay here again when return to the Galapagos.

Date of stay: December 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank 468meredithl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelS155, Marketing at Hotel Silberstein, responded to this reviewResponded 7 February 2020

Thank you very much for your comments. We hope you can return to the Galapagos Islands and visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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