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Reviews (142)
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All reviewsthe main streetinteresting architecturebottom floorthe upper floorshot waterview of the baysanta cruzhotel staffthe air conditioningsouth americastayed here for nightsgalapagos islandsmosaicsgauditvpuertowifi
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Reviewed 17 November 2016 via mobile

I spent 2 nights in this hotel, quite central located but still quiet and peaceful.
Room was big and clean, with a small telly and wifi.
My room was on the last floor with a small balcony and you had a glimpse of the ocean.
Staff was friendly and breakfast was nice.

Stayed: November 2016
Thank Idril C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2016

This is a nice mid-priced hotel with very good location, just 5 min walk form the town center. Rooms are clean with king-sized beds. Comfortable stay for a couple of nights. Our only problem was the breakfast. The food variety is very very limited and the omlett that we ordered was not the taste that we used to. But this is just our opinion.

One more thing: the laundry service is extremely expensive in the hotel, like in a 5star one. But you can find a cheap and reliable service just next door to the hotel.

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank KeriG70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2016

Location is great; just a short walk to town. The room we had included balcony, king-sized bed, t.v., air conditioning (which worked great), small safe, and couch (it may have been a fold-out, but we never checked). The linens were not fabulous, but certainly adequate. The pillows were pretty flat, and there were only two of them, so we asked for two extra and that was fine. If you need a hairdryer, ask for it at the front desk. Breakfast was included in our package, and it was generally an egg or two prepared to your liking with toast, jam, fresh fruit, coffee and juice, served in the dining area on the ground floor. I did not see any elevators and our room was up a couple of flights. The steps were tiled and a little slick due to some drizzly weather, so you may want to request a ground level room if you are not terribly steady on your feet. The one thing that bothered me was the condition of the couch in our room. It just looked dirty and I did not want to sit on it. Also, the floors are tile, and I do not love stepping out of bed onto cold tile. Other than that, the hotel was fine and the staff was helpful and kind.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jls_drl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2016 via mobile

My sons (age 10), husband, and I stayed at this beautiful hotel for two nights. Our room was spacious, clean, and comfortable. Breakfast was delicious and filtered water is available in the lobby. The hotel looks like a Gaudí building in Barcelona. It is well located tucked away on a quiet street in a central part of town. Only negatives: no WiFi in the rooms and spotty in the lobby at best; bathroom smelled of sewage both nights when folks would flush the toilets in the building. Air fresheners would help mask the smell.

Stayed: August 2016, travelled with family
Thank Leticia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2016

We stayed for 5 days and were quite satisfied. The staff were very helpful and responded well to every request. The location is very good, being close to the main street and the restaurants. It would be nice if the rooms were a bit larger and the TV a bit better located, but after all, it isn't a big city. The internet is quite spotty but I understand that's true for most places in the area.

Room Tip: If you don't like stairs, ask for a main floor room
  • Stayed: April 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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