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“Beautiful Hotel, shame about some of the Russians”

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Citadel Azur Resort
Ranked #71 of 222 Hotels in Hurghada
Reviewed 25 July 2010

This Hotel is superb, it's made almost entirely from coral and is builit on top of a coral reef. It's true that every room has a seaview too, the rooms are all facing east towards the Red Sea. The Hotel has two Lagoons, one is smaller and has activities such as volleyball, exercises, etc every day along with non- stop music (all organised by the Hotels enthusiastic animation team). The other Lagoon is more quiet although be prepared for a non-stop invasion of inviations for boat trips, massage, quad safari from the local sales people. Both of the Lagoons are safe for swimming & snorkelling although you must bring aqua shoes due to the very slippery floor in the Lagoons. There are Blue Rays, Lion Fish, Snakes and all sorts of exotic fishes in and around the Lagoons, it is also safe to swim over the nets and into the Marina or even into the sea when the tide is not too strong.

Also, be prepared to walk - a lot. If you have a choice when you check-in I would try to get a room in Building 2 or Building 3. We were in Building 7 and it's a serious climb from the beach up to Building 7 (I feel some pity for the guests in Building 8 though).

Shopping Tips:
Buy aqua shoes before you travel because the Hotel shops are very expensive (3 x the price).
Do not bother using the masks from the Lagoon staff - they are rubbish, leaking and very dirty.
Buy a silicon mask & snorkel from the shops on the main road (I think it's called Sheraton Road) where there are lots of small shops next to each other. The 10 minute taxi from the Hotel costs $40 round trip and the driver walked around with us for safety (not really necessary but it was a nice gesture). We paid $10 for a good silicon mask + snorkel, at the Hotel shops they were charging $30.
The same is true for everything (cigarettes, suncream, etc).
We took a trip into Hurghada & the Marina area, nightlife is ok and it seems relatively safe but again it is a taxi ride of about 20 minutes each way.

Hotel Tips:
Be prepared to remain hot as the air conditioning is terrible, there is no air conditioning in the main lobby, just 4 fans which move the hot air around. Of course, this means that everyone will move the fan around to face their own table with everyone else sat around sweating (although we would routinely 'bribe' one of the bar staff to make sure we always had a fan at our table). The bedroom air conditioning was not efficient so the room was always very hot at night, only when we woke up in the moring was the room becoming cool.

Drinking & Dining Tips:
There are 4 places to eat at this Hotel:
Citadel Restaurant Buffet (breakfast & dinner), high quality of choice & food, very attentive staff to bring drinks and cool inside due to good air conditioning.
Blue Marlin Buffet (dinner on Monday & Friday), high quality choice & food, cool inside
El Gaucho set menu (dinner daily), low quality food, poor air conditioning so we sat outside when there was a breeze in the evening
La Gondola (dinner daily), good quality food, air conditioning not great though

Pool Bars (each pool has a bar, staff were great)
Beach Bars (there are 3 bars, the guy at the large Lagoon beach bar was a star, superb service and super friendly)
Lobby Bar, again very friendly & efficient, they even refused the $1 tips that we always offered each night.

Staff Tips:
Make sure you take plenty of $1 bills, the local staff seem to be poorly paid and will really appreciate the money. We would leave $2 in the room for the cleaning staff each morning and we always had plenty of towels, etc when we returned to room.
Also I would recommend that any English & European guests take along a few £5 or €5 notes as the staff will want to swap their European coins (from tips) into notes - then they will be able to exchange it for cash at their local bank.
The reception staff were not so great, some of them really struggled to understand English and one of them was quite condecending to us.

Entertainment Tips:
Each night there is live music from 8.30pm outside the main buffet restaurant, the quality of the singing was quite random although our two daughters convinced us that Wednesday & Saturday had the best singer......
Then there is a 'Fun Bar' where a disco starts at 9.30 and will finish at 2am
Also every other night they oganise entertainment at the Amphitheatre, this seems to be aimed at Russian & East European styles though. The 'comedy' show was almost surreal for English speaking guests
The animation team were interesting, our two daughters received some welcome attention from the younger dancers who always attended the disco and live music events

Overall Comments:

We had a great time, although we were disappointed by the rude & arrogant behaviour of some of the Russian guests - I don't know if this is a cultural behaviour though as I have never been to Russia. I did speak to several tour representatives though and I do know that this Hotel & flights are extremely cost effective for Russian guests so you can draw your own conclusion as to the type of guest that you may encounter from Russia.

The serving staff at this Hotel however are World Class, very friendly, very efficient and very welcoming and we would return on two conditions:

Make the Hotel more West European friendly (& dilute the Russian behaviour)
Install an efficient air conditioning system

  • Stayed: July 2010, travelled with family
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3  Thank c_ashcroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 June 2010

CITADEL-STYLE!
ID #: 67241766
(translation GOOGLE rus-eng)

Hotel and the area: 5
Service staff: 4
Beach, sea, swimming pool: 4
Conditions for families with children: 4
Number: 5
Food, Restaurant: 5
Entertainment and animation: 5



Alas, piktogramki issued a circular error-so I can not express their feelings through emoticons ...

second, this is only my assessment of the hotel, not a story about the rest ...

third, look at the photos, they pass my perception ...

And so - December, twenty below in Muscovy, before that, a week back from the fall of Italy, there was an opportunity somewhere else to fly, the desire to finally get to the Maldives and received verbal confirmation of the tour I went to pay for it (my mistake, that does not directly operator, although the tour has found himself but decided to make a curtsy, a friend tourism office ", just like Winnie from Luzha) and the way I was pleased when ordering operator has not confirmed obeschennoe, and in return offers Bali ...- no, not again ...- sea turns into a quagmire, but in five time zones in the plans was a difference of no more than two (wanted to rest from the Caribbean).

Move the flight, given that every day in the direction of January has already increased the price of leisure, I remembered the good reviews tourism professionals in Turdome of AZUR network in Egypt, and even just traveling flashed "Martian Chronicles" with reference to the new hotel CITADEL AZUR RESORT, yes a new hotel (2009), and I asked the girls to make a request for ten nights ...

While I was riding towards evening in Moscow came to a confirmation and hotel and flight at the last moment (at 19:30) we had time to prepay the tour package Nathalie Tours and in the morning at 10 o'clock TRANSAERO ferried me Hurgadinsk ...

I was not in this town for six years, yes, a lot of build!

Lucky with the weather, of 11 days, there was one very windy, but a couple of moderates, but the wind was not cold (remembered with horror the icy winds in November 2004, when the night temperature was 9.8 degrees, and day 18-20), now less than 18-20 degrees at night never happened, and the day was a couple of days to 28-in general, decent VELVET SEASON!

Van shustrenko reached the most southern "countryside", which is known as Sahl Hasheesh, a new development area of Hurghada, where standing modern hotel complexes. If the settlement failed to produce a standard operation, the transfer Bakhshish receptionists ... -I sat in the armchair in the lobby, transferman Natalie Tours left in an adjacent room where the reception and returned with a set of magnetic keys, said that I live on the first line and gave me a battle in which golfkare drove me to 5 Corps in the northern, quiet part of the hotel and I have successfully "colonized" ...

I noticed that and hotel guide from Natali Tours (Svetlana, thank you!) And managers constantly wondered whether I was happy holidays and all of Lee Ok, so I felt that the system operates on a customer's good rest!




The hotel and the area

Hotel in a series of conceptual-ARCHITECTURAL-embodied historical theme MEDIEVAL MEDITERRANEAN Ottoman CITY-The Citadel, we knew the palace in Levadia and some sanatoriums ...

an abundance of stone (sandstone and coral blocks), multi-level building, with its narrow streets and climbing stair passages interspersed with palm alleys, flower gardens, pools and at medium levels, beach bar and a large lagoon-port full range of pleasure vosprinimaetsya as architectural game labyrinth, situated man!

Probably the most enjoyable, All rooms has a sea view hotel stretches along the edge of the sea, built on the coastal cliffs, and thus the lower and from the top (actually the ninth floor otkryvaetsya wide sea view (to me, really like from the top, bird's-eye view, but bottom of its advantages.)

Due to its vytyanusti along the sea, about the fact that the hotel desert rocks even forget, because you see only seaside oasis, far three islands and the Cape, where there is an old Hurghada.

I lived in a remote 5 buildings, there is quiet, who likes tusovaptsya, to hurry in the 2-body closer to the points of communication ...

Overall impression-ALL very stylish! The architectural design, the game is the sun in the natural stone walls, the ratio of buildings, greenery and flowering of surfaces, the beach and the sea was given latitude, and it all supports the lifting of the atmosphere and elegant service, so form the style of this hotel ...




Number

I had a standard room, a large, well-zoned, large tables of polished stone, and nice furniture. In the sea panoramic window and a large window in the shower (shower with a view to the sea horizon, agree STYLISH!)

The hotel is new (2008) boetomu populated but not erased.

Large balcony, about 10 square meters. meters, which I successfully sunbathed on plank beds (borrowed from the cold pool (there are a couple heated) on a windy day, hiding from the north wind behind a wall mezhnomernoy. Ibid pleasant evening sipping tea in a little chair ...

Plus, with the first floor of the lower level, I went to a small esplanade and under it already and the beach with the Royal pool.




Service personnel

-Everything is correct and pleasant.

-You know, and in restaurants and bars, working youth, the English know all that many, to some extent, not only understand but also obschayutsya in Russian.

, As staff are young, you not only served as many happy and chat, because through you, they learn about the world (unfortunately not all Koreans make them positively understand Russia (and the Ukraine), but it is a mass disease hurgadovschiny-surzhikogovoryaschy lumpen, although at this hotel and money and family, as the hotel costs "nemnogopodorozhe").

Personnel Citadel, THANK YOU FOR GOOD SERVICE!




Catering, Restaurant

TASTY-powered systems and all-inclusive-stylish!

, And pastries and desserts, tasty, tasty, tasty! In a Departure Order on New Year's holiday home, Egyptian sweets and cake, the people were very pleased, appreciated!

A meal at sea lagoon and the sea and on the upper level, overlooking the sea, gave very beautiful!

-Thanks and cooks and waiters!

what happened was hit on the Christian Christmas, in the conference hall was organized by a nice dinner, everything was-stylish, and food and interiors and a live concert.

An interesting observation, the Arabs celebrate a holiday mezhduunarodny MERRYCHRISTMAS-to which all and congratulate (ha! As Consumer Society leveled).




Beach, sea, pool

the beach is not quite standard, it is not quite familiar sandy beach (it's at the Royal bathing or swimming in the lagoon) but not with the reef pontoon-like in a hotel next door here to see prices ryf, to a depth of order "metrdvadtsat" aligned technique and divided into sections of the breakwaters harvested coral blocks in this area, people bodit and examines intermittent fish, and then float over the coral. Do not forget priobristi slippers and necessary for snorkanya ...

Swimming should be in the above baths, and eggplant and athletes have learned a couple of heated pools and a small group jacuzzi pool with sea water.




Entertainment, Animation

I tried to shy away from outdoor activities, but the corner of my eye saw the Italian team-animated-day doing a belly dancer, played volleyball and shot in the dart ... in the evening at 21:30 were concerts in the lobby, a disco club ...

The amphitheater at sea is not effective, perhaps because-winter or in the lounge in chairs cozier (good bar nearby)?

As always, the Red Sea in the harbor of partying divers, boat Aloha them regularly somewhere exported ...

I liked the hotel, there are bicycles and Europeans traveled to multilevel streets hotel complex (the Russians in this byvli not seen, they are partying at the bar or urinated in volleyball, jumping thick puzami).

SK brand-new-series with heated pool and Junior continuously tightened somewhere running, swinging and swimming, measuring miles ...

Zavlekateli daily tried to engage the people in the Spa Complex for massages, baths and vsyagie aromogryazeterapii ...

The room has internet through the telephone network, and in the lobby Wi-Fi ...

TV over 40 channels, three of them Russian ...

In Hurghada, three times a day walks free shatll (by appointment).




Conditions for families with children

Children, many, mostly small, from 2 to 7, because the core campers are young couples up to 30 ...

Under the Christmas for Children was organized by special programs, and they decorated the Christmas tree and receive gifts, for they were two separate celebratory dinner, and they kept a small group of partying ...

In my opinion, everyone was happy, even in the knowledge of corals (see photo)!




CONCLUSIONS:

(*****)

Decent and stylish, very good price / quality ratio!

Five of decent democratic measured rest, according to the contingent, young couples and families of middle age. (Retirees not much for them, apparently, some expensive and it is advanced, "mutton", retired).

Thanks to the team CITADEL AZUR RESORT Sahl Hasheesh for pleasant ten days (and Natalie Tours, for organizing the trip)!

-Boldly RECOMMEND this hotel complex!

little remark, I was at the hotel, during the Catholic Christmas, and how is it not strange hotel was filled with nothing more than a third and had a sense of freedom and not have to hustle for a place under the Egyptian sun and sea!

  • Stayed: December 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Alexey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2010

1. 99 % russian people. Rude, unliked , drunk.
2. No soap, shampoo or other cosmetics in bathroom
3. Unfinished room
4. Minibar with only water, pepsi and 7up (1l bottles )
5. Low quality of food
6. No aircondition in lunch restaurant and lobby
7. Too small and dirty pools
............
is enough to understand that is not about 5 stars hotel.

  • Stayed: May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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3  Thank Gregoire1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2010

We stayed one week in Citadel azur. The hotel is unique and exquisite.
The Jakuzzi corner is very beatiful and the snorkling offers a great variety of colorful fish from the red sea.
The rooms are not reaching the five star level in terms of the material used (sofa, bedcloth,... ) but they are ok.
The whole resort is really stunning, so it comprensates well.

  • Stayed: February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Swissheroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2009

Next time we travel to Hurghada Egypt, there is no doubt that this is the hotel we will return back to. This big All Inclusive hotel was really appealing to us from the first moment we arrived. It was clean, quiet, and the staff was there for you to help you whenever you needed them. Delicious meals and drinks were served at almost any time you want or need, from early morning to late night. The only thing that we missed at the hotel during our 8 days stay was a Cash Machine.

  • Stayed: December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Frostybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Citadel Azur Resort

Address: Sahl Hasheesh, Hurghada 84521, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Business Hotel in Hurghada
#33 Romantic Hotel in Hurghada
#37 Family Hotel in Hurghada
#37 Top resorts Hotel in Hurghada
#47 Spa Hotel in Hurghada
#59 On the Beach Hotel in Hurghada
#67 Luxury Hotel in Hurghada
Price Range: $96 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Citadel Azur Resort 5*
Number of rooms: 514
Official Description (provided by the hotel):
CITADEL AZUR RESORT SAHL HASHEESH! Heaven on earth! A Sunken Paradise Reborn! Our exclusive luxury architecture built with natural coral stones which has been hand chiseled from nearby mountains is a true architectural achievement. The Citadel Azur Resort with an atmosphere of the ports in Southern France or the Amalfi coast embraces a large marina where you can enjoy a touch of a small Mediterranean village with its own harbor. Overlooking the Red Sea, each spacious and luxuriously appointed guest room features spectacular sea views. A unique holiday with water sports, boat trips, marina and private beach extended to 1.6 km long, 3 manmade sea lagoons inside an amazing house reef. Relax at the swimming pools elevated and scattered around for your convenience in the resort and enjoy our state-of-the-art health club and gym. Book a wellness journey with our team of professional in our on-site Spa. Conveniently located only 20 minutes drive from Hurghada International Airport. ... more   less 
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Also Known As:
Citadel Azur Hotel Hurghada

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