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Reviews (4,244)
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Reviewed 18 February 2018

Words arent enough to express our satisfaction and happiness for spending few days in this lovely, fantastic, and great place.
The receptionists are very friendly, and helpful, every staff member ( housekeeping, cleaners, waiters) are smiling and greeting and willing to help without expecting tips!
The animation team and the shows are beautiful, very professional as if attending a show in a famous theater. Lots of activities all day and night.
Rooms are spacious and very clean
Many very clean swimming pools( one was heated because of the weather), many beautiful gardens, incomparable view of the sea and the pools from any place.
I am sure that the management and those who train the whole staff are setting an ideal example to them.
As for food, they have a big variety, and large quantities of food, you will find everything available But the only problem is that the taste of the food and dessert needs to improve. The quality of the coffee also isn't that good. Breakfast is the best meal.
But to be honest when we complained, they sent us the assistant chef to hear our complaint and our suggestions which is a sign that they care a lot about their guests.
Finally, we were really pleased and enjoyed our stay.
I want to thank every single person in that place, and hope to visit it again soon.
Keep it up!

Stayed: February 2018, travelled with family
1  Thank tweetyCairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atta E, General Manager at Mercure Hurghada Hotel, responded to this reviewResponded 19 February 2018

Dear tweetyCairo,

We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

Have just returned from a 2 week break in this beautiful well kept hotel.
All the staff are very friendly and will do everything to make your holiday special.
The private beach is kept very clean with waste bins dotted all over, and they are
Emptied every few hours.
There are 3 swimming pools + children’s pool and lifeguards at all the pools, also lifeguards at the beach. They also provide beach towels so that saves space in your luggage.
They give you two bottles of water a day in your room.
The location is a little out of the way, but it is easy enough to get taxis to take you wherever you want to go, if you want to explore or fancy a change of scenery.
If looking for a relaxing holiday I don’t think you could choose a better place to stay.
There is good food choice with something for all tastes.
The animation team try to get people involved in the different activities but don’t persist if your not interested.
They put a show on at night after 9 o’clock but it is personal choice if you want to go and watch it.
I recommend this hotel and don’t think you will be disappointed.

Stayed: February 2018, travelled as a couple
2  Thank jean3011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atta E, General Manager at Mercure Hurghada Hotel, responded to this reviewResponded 16 February 2018

Dear jean3011,

First, let me take the opportunity to thank you for choosing Mercure Hurghada for your recent stay and for recommending us to all.

We are glad to know that you have spent an enjoyable holiday.

We are waiting for your next visit soon.


Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

This was our 3rd visit and as ever the hotel was immaculately clean, the staff very friendly and helpful with my wife who has very little sight. The food is superb, the pools always sparklingly clean as is the private beach. The room was also well maintained, although with the weather you don't spend much time in it. We asked for a ground floor room to aid my wife and were obliged by the hotel. The gym is well equipped and never crowded. Nothing was too much bother for the reception staff. Can't praise the place too highly and looking forward to our 4th visit.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jobbo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atta E, General Manager at Mercure Hurghada Hotel, responded to this reviewResponded 16 February 2018

Dear Jobbo99 ,

First, let me take the opportunity to thank you for choosing Mercure Hurghada again for your recent stay and for recommending us to all.

We are glad to know that you have spent an enjoyable holiday.


We are waiting for your next visit soon.


Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

This is our second visit & can honestly say the standard of food & service has not deteriorated. The hotel has a village feel about it, very tidy, well maintained grounds & swimming pools. The staff are all so friendly & helpful, nothing is too much trouble.
The food choice is amazing, something to cover all palates.
Showtime after nine o'clock was an enthusiastic mixture. Very good dancing group, belly dancers, a whirling dervish. A must is to take a snorkel or buy one there as the reef at the front of the hotel is beautiful. Pleasing to see a good amount of lifeguards/viewers protecting the reef & swimmers. Well done Mercure, keep up the good work, we will be back & maybe get more than 2 hours windsurfing next time, wind permitting

  • Stayed: February 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank sue473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atta E, General Manager at Mercure Hurghada Hotel, responded to this reviewResponded 14 February 2018

Dear valuable Guest,

We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

What an amazing place... wonderful friendly staff from the start.... perfect location
The food.... what can I say.... a wonderful selection and choice every day
I have safely say only 1 day did I think I didn't have too much choice ( I just picked one amaxing dish)
Staff can't do enough for you
Wonderful reef just off the beach
Im sure ill be back and hope to see the same faces
We went originally for a windsurfing holiday but the amazing heat killed the wind

Stayed: February 2018, travelled as a couple
Thank Zoe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atta E, General Manager at Mercure Hurghada Hotel, responded to this reviewResponded 11 February 2018

Dear Zoe S,

Thank you very much for your amiable comments and for recommending Mercure Hurghada for Tripadvisor readers. It is my extreme gladness to know that you spent such a fantastic stay and that you appreciated the team’s sense of hospitality, warmth and generosity, numerous sports , relaxation facilities and irresistible culinary delights.

Mercure team is always here for your comfort and amusement; we are waiting for you for another wonderful family holiday .

Atta EL DESSOUKY
General Manager
MERCURE Hurghada
ACCOR BRANDS : Sofitel, Novotel, Pullman, Ibis

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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