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Jaz Makadi Saraya Palms
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Reviews (106)
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Reviewed 28 March 2018

It isn't often Travel Republic get things wrong but when they do they do and this is a prime example !!! they list this hotel as a 5 star hotel the closest this would be to a 5 star hotel is if it were located next to one !!!! the management of this hotel are just not up to the job and most of them don't speak good English some hardly any at all which when you are on a reception desk isn't the greatest fit !! the rooms granted are large but they are very stark and cold in appearance, very tired looking rooms, air conditioning doesn't work properly, we had a fridge that leaked all over the kitchen floor, that is just a flavour of what to expect !! on arrival the allocated room was just not suitable so I asked politely to be moved, reception were of the opinion that I would have to stay in that room as they weren't going to change rooms for me this was in very broken English.....the following morning after a terrible nights sleep I asked to see the General Manager of the Hotel to be told he wasn't in until later that morning....I went back at the appointed time to be told he wasn't at the hotel and given a different time...again went back still not there....on the fourth trip I was told the Manager had moved us to a different suite/room which was more acceptable.......as for the reviews on Trip Advisor saying they will do anything for you this is so far from the truth try asking for poached egg we even asked them in Arabic via google not a chance !!! It is a great shame as a lot of the staff are excellent the pool bar staff and the animation team work so hard especially Hadj head of the animation he works tirelessly and is a real bonus for this place !! We have Travelled all over Egypt for over 10 years usually twice a year and I can honestly say this is the worst hotel I have stayed in and not what you would expect.....extremely disappointed with this hotel and would certainly not recommend it nor will we be returning !!

Room Tip: ground floor if you can !!! bedrooms are not at the back so you are away from the sun coming up which can be an issue for some people
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank petew12017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

Have been to Egypt 5 or 6 times previously, but must say this is the best hotel yet! (Couples, no kids needing water parks)
Easy check in, rooms (suites) were huge and spotless. Cleaned daily, with fresh towels and bottled water replaced also.
Pool area is spotless. Was quiet when we visited(January) which is our preference while away so this suited us. Heated pool was 32 degs
There is a beach, 10 minute walk away (or jump on the shuttle bus), also spotless with a beach bar and snack bar serving pizza, burgers, chips etc.

Meals:
Breakfast was the usual choice: eggs, omelette, assortment of breads, yogurts, cakes, fresh coffee etc etc
Lunch at the hotel was made fresh to order from a set menu, the best all inclusive lunch yet.
Evening meal was a buffet with plenty of choice and always hot and fresh.

A big shout out to the pool barman, Mohammed, whom kept the drink flowing when required and always had a smile on his face.
Also a big hello to Pedro and Alex, the entertainment guys always on hand for the guests.
Would highly recommend this hotel and will be returning ourselves in due course.
Just a quick one, if leaving a tip, don’t forget the entertainment guys, these work as hard, if not harder than the barmen, waiters etc, but seem to get overlooked when leaving a tip!

All in all a great hotel with a great team for the guest 5 * from me!

See you guys soon. Mark, Lyndsey, Dave, Tina

Stayed: January 2018, travelled with friends
2  Thank lbugg121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayman A, General Manager at Jaz Makadi Saraya Palms, responded to this reviewResponded 27 February 2018

Dear lbugg121,
Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments about our cleanliness, food, staff, activities and service. We very much hope to have the pleasure to welcome you back again soon. Best Regards

Ayman Anis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

I have been to Egypt 8-9 times and this is the best experience I have had staying somewhere from the moment we arrived nothing was to much trouble we got dropped off at the wrong hotel (lost in translation with our driver) however the Manager came and collected us in his own car.
Not located on the beach this is perfect for us as we are pool people the beach is only a 10 minute walk or you can used the free bus the hotel lays on everyday.
The rooms are very big more like apartments which was nice and very clean (could do with freshening up however I think work had started on one of the blocks)
The hotel was quite but this was what we wanted very clean pools plenty to eat a very typical buffet arrangement but always plenty to eat and choice.
the best of it was the service from the pool guy restaurant staff and a special thank you to Saleh (Bar and Restaurant Manager) and his staff Alaa and Mohamed who helped the day go past with there excellent cocktails the only negative thing is the free Wi-Fi is very poor so have to pay a day rate to get any speed at all (this is not expensive only about £20 per week this got me and my wife access)
The best recommendation is we are already looking to book and return in February

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank babba45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayman A, General Manager at Jaz Makadi Saraya Palms, responded to this reviewResponded 2 December 2017

Dear babba45,
Thank you for choosing Jaz Makadi Saraya Palms to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are so pleased that you enjoyed your stay here with us and would also like to thank you for your wonderful comments about our cleanliness, food, staff, activities and service. We very much hope to have the pleasure to welcome you back again soon. Best Regards
Ayman Anis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017 via mobile

Very nice place and food was goood and the stuff was very friendly specially the front office Mr.Mostafa and Mr.Mahmoud,the animation team was also good but need more effort to improvs the night shows

Stayed: April 2017, travelled with family
Thank ayman i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2016 via mobile

The hotel is officially a 5 star but in our opinion is a 4.

The rooms are large and clean but starting to look tired.

The grounds are immaculate.

The staff are amazing, nothing is too much trouble.

The gym is awful, 2 old machines, a wooden slatted bench that is more like a stool and about 10 weights. It really is pointless.

The restaurant is average to good but struggles with the age old dilemma of trying to please everyone. So the food can be a bit bland and repetitive.

All in all a great hotel that with a small amount of investment could be amazing.

Stayed: December 2016, travelled with family
2  Thank PaoloHanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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