Just got back from a weeks holiday at the Titanic Beach. Took ages to check in and that was just 4 of us on our own as we got a taxi from the airport rather than taking the coach transfer. Reception staff unwelcoming and unhelpful, no one smiled and reception staff spoke little English. Arrived in the evening. Fridge not working in room, element was hot which made the drinks very warm, no towels whatsoever in bathroom and a light not working outside bathroom where mirror is. Within half an hour towels brought up but just hand towels so had to ask again for bath towels. I was told the fridge would be fixed in the morning. Next day returned to room late afternoon and fridge wasn't working, rung reception and they said they would send someone up. Nobody came. At 7pm when we were ready and changed for dinner, went to reception and they got on to phone straight away to someone to fix fridge and ask that I go all the way back to the room (10 min walk away) to empty contents of my safe as the fridge and safe are one unit and he would get someone up there and then. Emptied safe, went out for the evening and upon returning around 10.00pm the fridge still not fixed. Within the next hour and a half I rung reception several times, with a good 20-25 min break, kept promising to send someone up but no one came. I finally asked to speak with the manager but he wasn't available, said they would get him to ring me back, when it got to 11.45 pm I turned my light out and no phone call was received.
The next morning I spoke with the Manager and the fridge was promptly fixed, I was offered late check out for the inconvenience.
I never pursued the light to be fixed due to delay of fixing fridge.
No water bottle fridges anywhere in the hotel, your water was the bottles in the fridge in the room which you could refill in the lobby area/restaurants or buy water in the shop in the hotel.
The food was diabolical. Such a shame. There was not one dish in Jack or Rose that seemed appetising, maybe a bit of chicken. Fish was slimy, potatoes hard, some meals looked like mush. Salads didn't look fresh either (what salads there were) and no vegetables apart from a few courgettes. We ate out 4 nights at the Marina which was lovely and got a 2 course meal with drinks for 4 people for around £40.00. This was about 20 mins away in a taxi where we haggled outside hotel as hotel taxis cost a fortune. Price was usually 100 Egyptian pounds one way to Marina. No more or 70 if you're lucky!
The staff were not very professional. Lots of Egyptians with families there, perhaps the food was catered more for them.
On a plus note, the weather was fantastic, the beach was lovely although don't go hear if you like swimming in the sea, it was knee high for about a mile out! Lovely and warm if you like a paddle though.
The reception and lobby areas were very nice, marble with comfortable sofas and seating.
Only managed boiled eggs, cheese and salami and a bit of fruit for breakfast. Lipton tea which made a relatively good cuppa!
Booked a boat trip which cost £80 and couldn't go as I became ill for 3 days with stomach cramps etc, couldn't get a refund as it was within 24 hours of trip, could only get a refund if I got a doctors note so went to the hospital in next door hotel, Titanic Palace but was told I had to pay 200 Euros for medication to obtain a doctors note, with an excess of £75 on my holiday insurance, it wasn't worth it, plus I was returning home in 2 days.
All in all I felt this was not a 5* as advertised, more like a 3*. Would not go back to this hotel but would definitely go back to Egypt.
Return flight was delayed over 16 hours so got put up in a 5* courtesy hotel, Sentido Malmouk by Sunrise, this was a proper 5*, professional customer service, food was fantastic and the hotel itself was really nice, amazing décor, a remarkable difference to the Titanic Beach.
- Official Description (provided by the hotel):
- Titanic Beach Spa & Aqua Park is located on the amazing sandy shores of the red sea, offering it guests a wide variety of fabulous activities making it a dream come true vacation. The resort will have the biggest Aqua Park in Hurghada, with its numerous water slides, wave pool, rafting river, an endless adventure of pleasure. ... more less
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- Also Known As:
- Titanic Beach Spa & Aqua Park Hotel Hurghada
- Titanic Beach Spa And Aqua Park
- Titanic Beach Hotel Aqua Park
- Titanic Beach Resort Aqua Park