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“Definitely not a 5*”

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Titanic Beach Spa & Aqua Park
Ranked #115 of 222 Hotels in Hurghada
Reviewed 22 August 2017

Just got back from a weeks holiday at the Titanic Beach. Took ages to check in and that was just 4 of us on our own as we got a taxi from the airport rather than taking the coach transfer. Reception staff unwelcoming and unhelpful, no one smiled and reception staff spoke little English. Arrived in the evening. Fridge not working in room, element was hot which made the drinks very warm, no towels whatsoever in bathroom and a light not working outside bathroom where mirror is. Within half an hour towels brought up but just hand towels so had to ask again for bath towels. I was told the fridge would be fixed in the morning. Next day returned to room late afternoon and fridge wasn't working, rung reception and they said they would send someone up. Nobody came. At 7pm when we were ready and changed for dinner, went to reception and they got on to phone straight away to someone to fix fridge and ask that I go all the way back to the room (10 min walk away) to empty contents of my safe as the fridge and safe are one unit and he would get someone up there and then. Emptied safe, went out for the evening and upon returning around 10.00pm the fridge still not fixed. Within the next hour and a half I rung reception several times, with a good 20-25 min break, kept promising to send someone up but no one came. I finally asked to speak with the manager but he wasn't available, said they would get him to ring me back, when it got to 11.45 pm I turned my light out and no phone call was received.
The next morning I spoke with the Manager and the fridge was promptly fixed, I was offered late check out for the inconvenience.
I never pursued the light to be fixed due to delay of fixing fridge.
No water bottle fridges anywhere in the hotel, your water was the bottles in the fridge in the room which you could refill in the lobby area/restaurants or buy water in the shop in the hotel.
The food was diabolical. Such a shame. There was not one dish in Jack or Rose that seemed appetising, maybe a bit of chicken. Fish was slimy, potatoes hard, some meals looked like mush. Salads didn't look fresh either (what salads there were) and no vegetables apart from a few courgettes. We ate out 4 nights at the Marina which was lovely and got a 2 course meal with drinks for 4 people for around £40.00. This was about 20 mins away in a taxi where we haggled outside hotel as hotel taxis cost a fortune. Price was usually 100 Egyptian pounds one way to Marina. No more or 70 if you're lucky!
The staff were not very professional. Lots of Egyptians with families there, perhaps the food was catered more for them.
On a plus note, the weather was fantastic, the beach was lovely although don't go hear if you like swimming in the sea, it was knee high for about a mile out! Lovely and warm if you like a paddle though.
The reception and lobby areas were very nice, marble with comfortable sofas and seating.
Only managed boiled eggs, cheese and salami and a bit of fruit for breakfast. Lipton tea which made a relatively good cuppa!
Booked a boat trip which cost £80 and couldn't go as I became ill for 3 days with stomach cramps etc, couldn't get a refund as it was within 24 hours of trip, could only get a refund if I got a doctors note so went to the hospital in next door hotel, Titanic Palace but was told I had to pay 200 Euros for medication to obtain a doctors note, with an excess of £75 on my holiday insurance, it wasn't worth it, plus I was returning home in 2 days.
All in all I felt this was not a 5* as advertised, more like a 3*. Would not go back to this hotel but would definitely go back to Egypt.
Return flight was delayed over 16 hours so got put up in a 5* courtesy hotel, Sentido Malmouk by Sunrise, this was a proper 5*, professional customer service, food was fantastic and the hotel itself was really nice, amazing décor, a remarkable difference to the Titanic Beach.

Room Tip: Ask for a room as near the Reception / facilities as possible
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  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank suz70city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 August 2017 via mobile

Just got back from titanic beach aqua park. Was there with family for a week. Staff at reception don't speak much English. Hotel room... a.c wasn't working, fridge wasn't working, nor was the toilet. Checked in about 9.30pm. Wasn't resolved till 2.00 am. ( was with my two children aswell). Rooms are no Better than a 3*. Definitely need refurbishing. Beach is nice along with kids pool and rides. There's two main restaurants jack and rose. During the week the food was near enough the same. A lot of Germans and Russians at this hotel. As previous reviews have mentioned this food isn't catered for the English. So beware if booking all inclusive. Would advise to bring some food with you if worried about kids eating. Weather was beautiful. The mini bar in your room is 3 small bottles of water and one bottle of coke that's it. Rooms are down to pot luck. As I was reading reviews before I left and was hoping for a decent room to make sure the long first day ended hassle free. However, it wasn't to be.there Isn't many places to eat outside the hotel. As McDonald's and KFC are down town near marina. All activities like bowling, games room and tennis must be paid for at a additional charge, similar prices to uk. If your ok with vegetables and something light this hotel is decent. Otherwise I wouldn't recommend.

Stayed: August 2017, travelled with family
1  Thank uzbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Webcoordinator T, Guest Relations Manager at Titanic Beach Spa & Aqua Park, responded to this reviewResponded 25 August 2017

Dear valued Guest!
We are truly grateful to share your comments on the Trip Advisor Forum.
We deeply regret that you did not enjoy your stay with us.
Please accept our sincere apologies for the inconvenience you may have experienced.
We will make sure to find a permanent solution to upgrade our services to satisfy all our esteemed guests.
All your objections have been transferred to the each department and I hope in the future we will try to find a permanent solution to upgrade and to satisfy all our esteemed guests.
We hope that next time you will have only Good vacation.
Thank you and best regards,
Web Coordinator
Titanic Group

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

We travelled as a family group of nine, including two disabled children. We arrived at 9:45pm feeling exhausted and tried to check in. We have travelled widely and expected this to be a simple exercise, a very rude man behind the desk shuffled papers for 45 mins, until I asked to speak to the manager. He arrived and said there had obviously been a mix up, two of the rooms were okay but they didn't appear to have a reservation for my husband and myself and even though we had all the correct vouchers and booking details they would not allow us to stay in the hotel until we booked a room for the night. They wouldn't even let us make a phone call and the situation was only rectified the following morning when my husband contacted our agents. Definitely not impressive treatment.
Overall the rooms are clean but every single day I had to chase the room boy looking for towels something I have never had to do before. The drinks in the fridge were only replaced three times in a two week stay. There is no hospitality tray in the rooms so you can't make a hot drink either. The toiletries in the bathroom don't get replaced and we had to resort to pinching toilet rolls from the public areas for use in our rooms.
The pool areas are clean and the children loved the water park but don't try and get a drink at the pool bar, the record was a 39 minute wait and it isn't the waiters fault there just isn't enough staff.
The food is very very poor quality and boring, it is aimed at the local people so you won't find anything you recognise or anything that looks vaguely tasty. Food is not replenished when trays are empty. The menu is almost the same every day. We lived on toast, bread and watery soup. The desserts were nice and a self service so we filled up those.
It is really a shame because this hotel could be a real 5star hotel, they just need to train their reception staff not to be so rude, they need to get their housekeeping sorted and spend a bit more on food.

Room Tip: Swim up rooms are nice
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  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank jue52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

The first thing to comment on is ensure your tour operator confirms the £25 per person VISA cost for the privilege of visiting hurgada. Ensure you have the funds ready as not all ATM machines work at the airport. On arrival we were placed in a room down the far end of the complex, on opening the door we noticed the room had not been cleaned, the ash tray was full, the waste bin next to the toilet was filled. The fridge was broken, as was the television. 1 bed for 3 people. On phoning the front office they confirmed yes we know. We had been on the go since 8am and finally were placed in a different room at 12.30am the fiollowing morning. Due to the time there were no snacks available (oh sorry unless you wanted some cucumber).

Rooms.
Were disgusting, old and dated. Bathrooms were terrible. Shower leaked through the tiles so our floor flooded. Everything was old and rusty in our bathroom. With built up limescale and mildew. Every other day we had to phone for either drinks, minibar was not filled at all, toilet roll which was not replaced and took an hour to be sent some when I called.. We were given one towel between three people. Occasionally we were given two towels but this consisted of a towel which had been cut in half with scissors and you could match up the ragged ends to show they went together. Rough old discoloured towels. Our cleaner would change the duvet covers but then leave the duvets in a crumpled heap at the foot of the bed as if it had just been slept in.
The room was never clean so we always walked around the room with flipflops on.

Pools
Accident waiting to happen. Incredibly slippery everywhere. Tiles broken and loose and just placed back where they should have been cemented in. Please do not run or allow children to run anywhere. The bridges and surrounding areas of the pools are so slippery. I lost count of the amount of adults and children who slipped and fell during our two weeks there. Please wear flip flops the minute you leave the pool.

The young pool cleaner was great and did his best but the pools weren't clean, mainly due to the native guests at night Chucking the leftover chicken bones and other food items into the pool and surrounding areas.

Pool bar was hit and miss for cold drinks. Sometimes incredibly watered down Sprite and coke.other times was warm and in in 40plus degrees not great.the beer was horrible incredibly gassy.

Food.
The food was terrible. Rice, burnt macaroni and chicken that had been hacked to pieces rather than carved for maximum meat content. The same every day. Puddings looked lovely but tasted exactly the same regardless of colour of sponge or frosting. One fryer for chips for children so be warned can take 30minutes to get a plate of chips in the evening. During lunch the Chinese is the only place to get chips for children and then have to be taken into main restaurant. We booked a la carte during our stay only to have reports of hour waits for food and then cold food. We arrived one night for an 8.30 sitting to still be stood outside at 8.50 waiting to be seated and this before ordering or having the meal cooked. Thank god for McDonald's 5 minutes down the road. It was our saviour. I was ill for a week of our two week stay and I eat and enjoy anything you could cook anywhere in the world.

For souvenirs and food such as crisps,chocolate,biscuits etc, do not buy from the shops onsite. £3 for a bag of walkers crisps. The supermarket where mcdonalds is located is fantastically priced for all food items and souveniers. Walkers crisps 15p per pack.

Beach.
Sand was made up of sharp grit and shingle. Defo need beach shoes to enjoy fully.

Snorkelling was great.

From speaking to other Brits who have been travelling to Egypt for 8 plus years sadly Sharm is the place to go. Not one person we spoke to will return to hurgada and certainly not the titanic beach and Aqua. Brit families were trying to move after one nights stay in this hotel. It's that bad.

Having spent time in both 4 and 5 star resorts elsewhere around the world. this is a maximum of 2-3.

Please do not waste your money, not person we met enjoyed their stay here.

On the plus side the weather was 5 star and the inky thing that kept us going.

Do not beliee the bogus 5 star reviews. You have been warned.

Room Tip: Simple. Don't book here
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  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
6  Thank brad2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

This was our first visit to Hurghada and to this resort and overall we really enjoyed our holiday. First of all the aqua park is great with a huge selection of slides and activities for all ages - our kids couldn't get enough. On the minus side the food isn't so great - long queues, repetitive food every day and staff not so interested in providing service to the guests.
The hotel location is so so - the nearby Senzo Mall is around 5 minutes by taxi and it was nice sometimes just to wander around in the air conditioning and escape the heat of Egypt in July. They have a good selection of local and international clothing brands plus cafes and restaurants too. Other places (mamsha, Sheraton street) 20-30 mins by car.
As we became bored by the lack of variety of food at the hotel, we sometimes had to go out to dinner just to enjoy our holiday more.
We were disappointed by the hotel shuttle service and annoyed by the local taxi hassle outside the hotel and high prices so we booked our own private taxi and luckily in Hurghada this can be arranged for a low price. We used a company called 'Sharm Wonders' who provided cheap prices and a reliable service. We contacted them on their WhatsApp which we found on their website and called them - simple. In the evenings booked a car to take us around to different points of interest. We went to Mamsha (a big shopping street with bars and restaurants), Sheraton Street (old Hurghada streets with shops for local people and tourists - good for bargains) and Hurghada New Marina which we liked the most - it's new, has a great variety of restaurants and bars in a beautiful setting next to the yachts and boats all lit up at night.
Overall Titanic Beach is good for families - big aqua park and comfortable rooms but the service and food could be better.

Stayed: July 2017, travelled with family
3  Thank leah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Titanic Beach Spa & Aqua Park

Address: Safaga Road, 17km, Hurghada 12311, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#63 Top resorts Hotel in Hurghada
#73 Spa Hotel in Hurghada
#95 On the Beach Hotel in Hurghada
#98 Luxury Hotel in Hurghada
Price Range: $56 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Titanic Beach Spa & Aqua Park 5*
Number of rooms: 608
Official Description (provided by the hotel):
Titanic Beach Spa & Aqua Park is located on the amazing sandy shores of the red sea, offering it guests a wide variety of fabulous activities making it a dream come true vacation. The resort will have the biggest Aqua Park in Hurghada, with its numerous water slides, wave pool, rafting river, an endless adventure of pleasure. ... more   less 
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Also Known As:
Titanic Beach Spa & Aqua Park Hotel Hurghada
Titanic Beach Spa And Aqua Park
Titanic Beach Hotel Aqua Park
Titanic Beach Resort Aqua Park

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