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Reviewed 29 June 2018 via mobile

Me and my family have stayed at this beautiful hotel and we haven’t got anything bad to say about it other than it is absolutely stunning.

The staff are very friendly and they work really hard to make your stay wonderful as possible. Most of the staff can speak English which is very convenient.

We loved spending time at the pools as it never felt too crowded. The entertainment team was fantastic, there was always something going on at different times of the day. It has a private beach which is very beautiful and well looked after. Most importantly the hotel felt safe as it had high security at all times.

The food was great, there was a lot of variety with different courses everyday, thefore meals never felt repetitive.

The rooms were very comfortable and the maintenance did a good job of keeping them clean. They would top up the fridge with cold drinks every day which was convenient.

We loved everything about it and we will be definitely returning soon.

Stayed: June 2018, travelled with family
2  Thank mahsaparvian2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 29 June 2018

Dear Mr/Mrs.Mahsaparvian,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

Mahmoud El Komy, the best waiter. Well-maintained, friendly. If you are in this hotel, I strongly advise you to contact it. Stand out among the other waiters speed of work, professionalism. I hope, you will enjoy this hotel.

Stayed: June 2018, travelled with family
1  Thank Inspire784224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 29 June 2018

Dear Our Valued Guest,

Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

Overall a lovely hotel rooms are clean large & the bed was very comfy loads of hot water and aircon was great. The food was really good and freshly made the staff are all really helpful and polite especially the staff at the beach bar Achmed & Ali .would definitely recommend and will be definitely revisiting. Thank you to all the staff for making our holiday so enjoyable.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank Tracey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 29 June 2018

Dear Mrs. Tracey,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

I cannot say enough how good this hotel is. It's very spacious, huge pools, clean rooms. The staff are brilliant and it's clear that management are strict and take it seriously.

Adel at The Aqua Bar in the pool is brilliant, he makes cocktails that are not on the menu and will go out of his way to make you happy.

It did get a little exhausting being bombarded by the animation team to play darts,belly dancing, archery etc. There is a 'Red Flag' system which means you will not be bothered but it seems this doesn't apply to them.

My only complaint would be with Thomas Cook. We booked 1 day excursion to Cairo and 1 day to Luxor. I would suggest you book privately as you get taken into multiple shops (papyrus, perfume etc) and we almost got locked into a room if my partner wasn't on the ball.

I would 100% return to this hotel.

Room Tip: Pick a sea view room if you want to avoid night time noise but be prepared for a long walk to the restaurant.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Marion O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 28 June 2018

Dear Mr. Marion,
Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

Had a wonderful stay. Hotel and grounds well maintained, great pool. Staff very friendly. Especially liked Gamila restaurant by the beach.
Needed more staff at pool bar, only seemed to be 2 staff on duty.

Room Tip: Garden view rooms quieter than pool view rooms, but further from main restaurant.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank Sfme124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mamlouk P, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 28 June 2018

Dear Our valued Guest,

Sunny Greetings from SENTIDO Mamlouk Palace & Resort,
First of all thank you for chosen our hotel to spend your holiday, and for taking a part of your valued time to share with us your vacation experience.
We are very happy that you had a great stay with us.
Looking forward to welcoming you back in your second home "second home" SENTIDO Mamlouk Palace,
Best regards
Holiday Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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