Although we visited Hurghada in 2014 we were still bit apprehensive. Not because of we were scared but more due to ending up in a hotel that maybe empty and not getting the service that once thrived tourist to beautiful places of Egypt. So we didn’t know what to expect in Hurghada. All we wanted was for the kids to be away in a sunny place with good swimming pools, good food and Hurghada was the place that could guarantee that.
We had a fantastic holiday with the entire family. We all stayed at Serenity Fun City. Me and my family arrived on 24th October 2017 and stayed 7 nights. Other family members came before or joined us there. It was the first time we managed to go somewhere with a crowd this big and it worked out to be a great trip and thanks to everyone at Serenity FunCity!!
I wanted to give a special thanks to Mr Poles Ramzy- Manager for his constant effort to ensure that our stay was comfortable. He arranged a Microwave to be in our room for the duration of our stay as my kids had special dietary requirements. Customer satisfaction- at its best!!
Below is a general view/opinion of the services provided:
Hotel is located 13k (45mins – 1hr) away from Hurghada City Centre and middle of nowhere. Taxi to city centre can be very expensive. However, Senzo Mall is 30mins away and there is a McDonald for all the junk food lovers. #SpicyChickenBurger
We had 3 Family rooms (5020, 5021 & 5032) and a Double room 5015. All very good sized rooms and nice and clean, all rooms were located on the ground floor. We had easy access to pool and restaurants. Room service was fast to respond to anything needed.
Only available in the lobby area but the connection was very poor, maybe due to the location of the hotel?? Hotel staff claimed they were having technical issues. Definitely need to improve!!
Food was very good but selection of food was limited again maybe due to the hotel guest capacity being at around 60%. Restaurants weren’t too busy which we preferred- made the breakfast, lunch and dinner more enjoyable with no queuing and hassle.
One thing I must mention is that the chefs where very good on discarding any food that has been left out for too long even if it was untouched. #GoodFoodSafetySkills
Glasses needs to be clean properly, seem as though its just been rinsed and put out!
Adults/guests were kept engaged throughout the day near the pool doing aqua gym, water polo, yoga, etc. There was a 30mins show every night for the kids at 8:30 followed by a 30min kid’s disco which our kids absolutely loved. Adults showed followed after that, definitely room for improvement.
Pools were nice and clean and well maintained, temperature could have been little raised to make it comfortable for the kids nevertheless our kids loved being in the pool. Surfaces around the pool areas are very slippery. #BeCautious
Unfortunately, slides operated only for few hours through the day. 3 slides on the left tower in the morning and after lunch 3 slides on the right tower operate for few hours. It was great fun. #GoCrazy
Great place to keep the kids busy in the evening. Tokens can be purchased easily.
Spa & Gym:
Use of the gym is free and I tried to use it during my stay (few time) overlooks front of the 2 Hotels. However, the Spa treatments where heavily overpriced. Same treatments (Cleopatra, etc) which we usually paid around £25 (in my pervious visit in Hurghada and all the times in Sharm) were priced at £60 and negotiated to £40.
Normal 50mins massage was around £25. Reluctantly my wife had a treatment or two. If the price was reasonable, then we would have booked 4-5 treatments each during our stay like we do, and would happily pay up front if needed. #A-trick-that-they-missed.
Shuttle comes every 5-10mins, it’s a quick ride to the beach. Beginning of the beach is bit steep but if you go past the Food Court the beach is much better. Food there was delicious.
Once again thank you to all the staff at Serenity Fun City!!
Hope to see you all again!!
- Official Description (provided by the hotel):
- The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 6D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Oriental, Sea food menu, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more less
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