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Serenity Fun City
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US$221
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Savings alert! 59% below average rates

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US$175
TripAdvisor
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Certificate of Excellence
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  • Breakfast included
Hotels.com
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Certificate of Excellence
  • Free Parking
  • Breakfast included
Hotels.com
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Certificate of Excellence
  • Free Wifi
  • Free Parking
Booking.com
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Certificate of Excellence
  • Free Parking
  • Breakfast included
Reviews (956)
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Reviewed 14 November 2017 via mobile

After a previous trip to egypt (sharm) i swore to never visit egypt again.. Mr A decided to book the holiday without me and as the kids had seen the waterpark i came around. Honestly dont know what i was worried about!!
This hotel is brilliant; on arrival we were given the wifi codes before our bags were even unloaded (kids were off to a great start haha) the desk staff are very quick and were always friendly all through our stay. Jo & Benjamin are in the Reception area on hand to help out and offer advice whenever you needed them.

As we travelled with On the Beach our Rep was Hassan, Great Guy and so so helpful he wont let anyone rip u off anywhere. He suggested a place to eat in the Marina and it was such a nice place, he was even there himself and sat with us for a chat.

The hotel is pretty big & always kept clean, the gardeners were out all day everyday doing something.
Our cleaner Mansour was brilliant and made us towel sculptures.. he was fun to chat with too. Food was good and staff very quick at tidying & helping out were and when they can. there is also a Mexican, Oriental, Italian, indian & Egyption al la carte.

The Entertainment staff are just so funny and always getting people involved with activities; special mentions for Natalie, Mado & Ellie and Emmo (Mr A's new BFF) it was really sad saying our goodbyes to them.

Bars dotted all over the place our fave barmen were Ashraf & Ibrahim and especially Ismaiel (Hi from Princess Lucy).

There are a few pools dotted around and then the waterpark.. we stuck to the same area everyday and the lifeguard AHMED was really good with the kids, we had some great chats and alot of fun when he was on duty around 'our pool area' Ahmed was firmly the favourite with all the kids around the pool splashing them and having water fights etc whilst making sure they are all safe.

Waterpark & Fair was used by our family daily.

My only issue about the stay was that the rooms have kettles etc but no cups. We just took some of Takeaway cups up to the room for the morning cuppas but other than that its a great place to have a holiday and i would 100% return as well in fact we are returning next year. Thanks everyone for a lovely holiday & for making me like Egypt again :)

Stayed: November 2017, travelled with family
2  Thank KentBexyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 23 November 2017

Dear Valued Guests,

Thank you very much for sharing your holiday experience on tripadvisor.com. Its gives us great pleasure to know that we were able to deliver an impeccable holiday experience as this is what we are here for and this is what we love doing. We would like to personally reply and thank you for taking the time to share your impression about our hotel. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Indeed, it was a great pleasure to know that our teams in all the departments have managed to create a truly nice holiday experience for you.

Once again thank you and we look forward to hopefully greeting you and your family here again at Serenity Fun City.

Kind regards and Best Wishes.

Benjamin Rackley.
Guest Relations.
Serenity Fun City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017

We had a great holiday here in late September. Nothing was any problem, the staff were Fantastic and always very attentive and happy to help with even the slightest of things. The hotel has great facilities, water slides and children's rides. No need to leave the hotel! Great selection of food and everything we tried was lovely!!! We can't wait to go back to this hotel! Everything you could as for and very reasonably priced! Couldn't recommend it more x

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank 991catec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 23 November 2017

Dear Valued Guests.

We would like to personally reply and thank you for taking the time to share your impression about our hotel. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our people, We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels and i can assure you that comments have been noted and passed to higher management to enable us to improve.

Once again thank you and we look forward to hopefully greeting you and your family here again at Serenity Fun City.

Ben Rackley.
Guest Relations.
Serenity Fun City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Great family choice excellent value for money, would certainly return and recommend to friends .
the hotel has a fantastic waterpark with a host of activities and entertainment.
we was a group of 29 and had a great time .

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank safiya_sheth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations at Serenity Fun City, responded to this reviewResponded 14 November 2017

Dear Valued Guest,

First of all we'd like to thank you for sharing your feedback with us following your recent stay at Serenity Fun City.
We are so pleased to know that the service extended to you during your vacation with us has met your expectations.
It was a great pleasure having you here with us and we do hope to have the opportunity to welcome you sometime soon.
Once again thank you for sharing your valuable feedback and for choosing Serenity Fun City - it's truly appreciated.

Kind Regards,
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Very pleasant stay. Needs improvement in certain areas. All staff at the resort were extremely polite and could not do enough for you. The Al A Carte restaurants needs significant improvement. Rooms are adequate but could do with better beds. Entertainment was excellent.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank stephanie_wood8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations at Serenity Fun City, responded to this reviewResponded 14 November 2017

Dear Valued Guest,

Thank you for visiting us and for taking time to share the feedback about your stay.

The opinion of every customer is important for us and we keep always analyzing comments and suggestions of our guest to improve our services and facilities.

We are very happy that overall it was a lovely stay in our hotel. But we will definitely work on all your comments to further improve our hotel.

Thank you once again for your comments and we hope to meet you again in the future.

Kind Regards,
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Great hotel which had a fun water park for our children. The rooms were large and everything was very safe and clean.I really liked that we had full access to the more adult beach hotel as well. That hotel had great snorkeling with fantastic fish and lovely pool bars. We had a great holiday and thought it was fantastic value. All the staff were very friendly. A high light was the desert quad biking from the hotel.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank michaelgF9027EI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations at Serenity Fun City, responded to this reviewResponded 14 November 2017

Dear Valued Guest,

First of all we'd like to thank you for sharing your feedback with us following your recent stay at Serenity Fun City.

We are so pleased to know that the service extended to you during your vacation with us has met your expectations.

It was a great pleasure having you here with us and we do hope to have the opportunity to welcome you sometime soon.

Once again thank you for sharing your valuable feedback and for choosing Serenity Fun City - it's truly appreciated.

Kind Regards,
Serenity Fun City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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