We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect for family”
Review of Serenity Fun City

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Serenity Fun City
Ranked #10 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 3 weeks ago

Location of this hotel is great, about 20 minutes from Airport. Rooms were clean, staff very responsive. Pools are very warm and that was perfect! Food in restaurants was very tasty, breakfast good, buffet - from time to time. Luna park was good. Good music at the pools. Unfortunately beach is rocky.

Room Tip: Rooms at the first floor.
See more room tips
  • Stayed: November 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Karina_Sil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for taking the time to post your review on the TripAdvisor.
We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered.

We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels and we do appreciate a your kind recognition.
We will be looking forward to welcoming you back to Serenity Fun City Hotel again soon.

Kind Regards,

Benjamin Stride.
Guest Relations.
Serenity Beach Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (661)
Traveller rating
Traveller type
Time of year
Language

8 - 12 of 661 reviews

Reviewed 4 weeks ago via mobile

After a previous trip to egypt (sharm) i swore to never visit egypt again.. Mr A decided to book the holiday without me and as the kids had seen the waterpark i came around. Honestly dont know what i was worried about!!
This hotel is brilliant; on arrival we were given the wifi codes before our bags were even unloaded (kids were off to a great start haha) the desk staff are very quick and were always friendly all through our stay. Jo & Benjamin are in the Reception area on hand to help out and offer advice whenever you needed them.

As we travelled with On the Beach our Rep was Hassan, Great Guy and so so helpful he wont let anyone rip u off anywhere. He suggested a place to eat in the Marina and it was such a nice place, he was even there himself and sat with us for a chat.

The hotel is pretty big & always kept clean, the gardeners were out all day everyday doing something.
Our cleaner Mansour was brilliant and made us towel sculptures.. he was fun to chat with too. Food was good and staff very quick at tidying & helping out were and when they can. there is also a Mexican, Oriental, Italian, indian & Egyption al la carte.

The Entertainment staff are just so funny and always getting people involved with activities; special mentions for Natalie, Mado & Ellie and Emmo (Mr A's new BFF) it was really sad saying our goodbyes to them.

Bars dotted all over the place our fave barmen were Ashraf & Ibrahim and especially Ismaiel (Hi from Princess Lucy).

There are a few pools dotted around and then the waterpark.. we stuck to the same area everyday and the lifeguard AHMED was really good with the kids, we had some great chats and alot of fun when he was on duty around 'our pool area' Ahmed was firmly the favourite with all the kids around the pool splashing them and having water fights etc whilst making sure they are all safe.

Waterpark & Fair was used by our family daily.

My only issue about the stay was that the rooms have kettles etc but no cups. We just took some of Takeaway cups up to the room for the morning cuppas but other than that its a great place to have a holiday and i would 100% return as well in fact we are returning next year. Thanks everyone for a lovely holiday & for making me like Egypt again :)

Stayed: November 2017, travelled with family
1  Thank KentBexyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 2 weeks ago

Dear Valued Guests,

Thank you very much for sharing your holiday experience on tripadvisor.com. Its gives us great pleasure to know that we were able to deliver an impeccable holiday experience as this is what we are here for and this is what we love doing. We would like to personally reply and thank you for taking the time to share your impression about our hotel. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Indeed, it was a great pleasure to know that our teams in all the departments have managed to create a truly nice holiday experience for you.

Once again thank you and we look forward to hopefully greeting you and your family here again at Serenity Fun City.

Kind regards and Best Wishes.

Benjamin Rackley.
Guest Relations.
Serenity Fun City.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had a great holiday here in late September. Nothing was any problem, the staff were Fantastic and always very attentive and happy to help with even the slightest of things. The hotel has great facilities, water slides and children's rides. No need to leave the hotel! Great selection of food and everything we tried was lovely!!! We can't wait to go back to this hotel! Everything you could as for and very reasonably priced! Couldn't recommend it more x

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank 991catec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 2 weeks ago

Dear Valued Guests.

We would like to personally reply and thank you for taking the time to share your impression about our hotel. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. Such encouraging comments are very rewarding for our people, We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels and i can assure you that comments have been noted and passed to higher management to enable us to improve.

Once again thank you and we look forward to hopefully greeting you and your family here again at Serenity Fun City.

Ben Rackley.
Guest Relations.
Serenity Fun City.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great family choice excellent value for money, would certainly return and recommend to friends .
the hotel has a fantastic waterpark with a host of activities and entertainment.
we was a group of 29 and had a great time .

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank safiya_sheth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations at Serenity Fun City, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

First of all we'd like to thank you for sharing your feedback with us following your recent stay at Serenity Fun City.
We are so pleased to know that the service extended to you during your vacation with us has met your expectations.
It was a great pleasure having you here with us and we do hope to have the opportunity to welcome you sometime soon.
Once again thank you for sharing your valuable feedback and for choosing Serenity Fun City - it's truly appreciated.

Kind Regards,
Serenity Fun City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very pleasant stay. Needs improvement in certain areas. All staff at the resort were extremely polite and could not do enough for you. The Al A Carte restaurants needs significant improvement. Rooms are adequate but could do with better beds. Entertainment was excellent.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank stephanie_wood8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations at Serenity Fun City, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for visiting us and for taking time to share the feedback about your stay.

The opinion of every customer is important for us and we keep always analyzing comments and suggestions of our guest to improve our services and facilities.

We are very happy that overall it was a lovely stay in our hotel. But we will definitely work on all your comments to further improve our hotel.

Thank you once again for your comments and we hope to meet you again in the future.

Kind Regards,
Serenity Fun City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Makadi Bay
3.4 km away
SUNRISE Select Royal Makadi Resort
21.2 km away
Jungle Aqua Park
Jungle Aqua Park
#44 of 222 in Hurghada
2,931 reviews
0.3 km away
Serenity Makadi Beach
Serenity Makadi Beach
#11 of 30 in Makadi Bay
1,357 reviews
Show Prices
Show Prices
Show Prices
4.3 km away
Jaz Aquaviva Resort
Jaz Aquaviva Resort
#3 of 30 in Makadi Bay
2,619 reviews
2.7 km away
Jaz Makadi Saraya Resort
Jaz Makadi Saraya Resort
#2 of 30 in Makadi Bay
2,286 reviews
16.1 km away
Desert Rose Resort
Desert Rose Resort
#24 of 222 in Hurghada
4,306 reviews
Show Prices
Show Prices
Show Prices

Been to Serenity Fun City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Serenity Fun City

Address: 36 km Safaga Road | Hurghada, Red Sea, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #10 of 30 Hotels in Makadi Bay
Price Range: $82 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Serenity Fun City 5*
Number of rooms: 585
Official Description (provided by the hotel):
The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 6D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Sea Food, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and TripOnline SA so you can book your Serenity Fun City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing