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Reviewed 4 weeks ago

My friend and I took our 4 teenagers to this hotel and we had the most brilliant time. The hotel is stunning and immaculate. The welcome we received can only be exceptional the hospitality so warm and generous. Even though we arrived around 10.30pm there was a huge buffet with hot and cold dishes waiting for us and the kids loved the eat as much as you want facility. Our bedrooms were family rooms each holding 3 large single beds but could easily accommodate a 4th if necessary. Clean and we'll maintained we were right beside a beautiful huge pool with another right by it with the slides and flukes. We were literally 5 minutes from our pool side base surrounded by lush green grass and manicured trees. This hotel is international and as we had travelled out of school holidays we as A Brits were in a minority. German and French prevailed with a good smattering of families from Egypt and other Muslim countries which was interesting. The hotel runs a huge international buffet for breakfast, lunch and dinner which excelled everyone's expectation. The kids enjoyed pasta dishes, roast meats, fried fish, curry and many other foods that because they could see them gave them a go. Huge salad bars, that I've night even included sushi, and several areas for desserts cakes and fresh fruit. We were there during halloween and expected nothing however The staff had totally embraced The whole idea, there was face painting for the little ones, the whole restaurant had been decorated and every staff member was in fancy dress playing The parts of vampires, zombies and ghosts enthusiastically. The hotel also has several speciality restaurants, steak house, Mexican, Egyptian Italian, Chinese all included in the all inclusive price with a small premium in the Japanese restaurant only. Lunchtime if the buffet didn't appeal, you could get handmade pizza, hot dogs buyers, pasta salads and ice cream from the pool bars. Entertainment during the day offered a non stop menu of beach volley ball archery, football tennis, to name but a few and in the evening there was generally some sort of music children's disco followed by more music and dance in the theatre. Everyone was welcome, everyone an honoured guest. We were treated like royalty and we felt very safe allowing our 15 and 16 year olds some much needed space and freedom. The staff make this hotel though, charming warm and totally focused on you having a good time.

Date of stay: November 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
3  Thank Freedom828104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 4 weeks ago

Dear Our Valued Customer,

Thank you very much for your valued comment on trip advisor

We appreciate very much that you share your impressions of your holidays at SUNRISE Royal Makadi Aqua Resort -Select-.
We are glad that our hotel met and exceed your expectations. And we will be more than happy to have you as our guest again.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Read the reviews about this hotel before we went and it seems like most people had great things to say about it and so we went with high expectations.
I am happy to say that we were not dissappointed.
The hotel is in a great position with its own beach and three fantastic swimming pools with lots of slides for the kids. There are many activities you can do either in or from the hotel as well. The place is spotless, the rooms and public areas really clean and gardens well kept.
The food I would say is overall good and sometimes excellent. There is a good range of restaurants with some better than others (we loved the Bedouin and Mediterranean places). We ate at the main buffet for breakfast and lunch, sometimes dinner. Great selection of salads and most lunchtimes and some evenings they had a really delicious BBQ (meat, fish, seafood), the combination of these two in our opinion is where the food food was excellent
In the main buffet the desserts are just OK. They had a wide range on offer (mostly cakes and local desserts ) but the selection was almost exactly the same from day to day, something for the hotel to work on
There are machines through the hotel that serve hot chocolate and instant coffee but my wife and I prefer fresh, filter coffee. This was available in the morning but not throughout the day. When we raised this with the hotel they were very responsive offering to make us fresh coffee at other times and did say that they were looking to improve the through the day coffee offering in the near future.

Probably the stand out benefit of this hotel for us was the service. Everyone from the gardners to people at reception to waiters in the restaurants were SO friendly, welcoming and helpful. They could not do more to make our holiday the best it could be. I wanted to make a special mention of Ehab the assistant food and beverage manager who went out of his way to respond to our coffee comments, and Bilal one of the waiters who would remeber our drinks order every time we went to the buffet and gave such great service during our meal times. There were other waiters who were equally excellent but don't have their names

I can't recommend this hotel more highly, there are a few things they need to improve cosmetically (e.g. rooms are a good size but need modernising) and there are some areas of the food offering that could be better (see above), but for a family holiday with kids this hotel ticks nearly all of the boxes. We were asked twice for feedback through the holiday and felt the hotel responded very positvely to what we said, so I have no doubt they will continue to get better.
Thanks to the team at Royal Makadi for a fantastic family holiday, hope to see you again soon!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank georgegA6781AF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 4 weeks ago

Dear George,

Thank you very much for your valued comment on trip advisor

We appreciate very much that you share your impressions of your holidays at SUNRISE Royal Makadi Aqua Resort -Select-.
We are glad that our hotel met and exceed your expectations. And we will be more than happy to have you as our guest again.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Finally found a hotel we would go back to!
We love Egypt ❤️
This is our 6th visit to Egypt and definitely the best.
Great people, great snorkelling & horse riding, great weather, a la carte restaurants, water slides and so clean.
This is a very large hotel so finding the right room may be important.
We stayed in a family room which is near the kids pool. However, our kids are 13 and 14 and we wanted to be on the beach and there don’t seem to be family rooms near the beach?
A family room near the beach would perfect our holiday!!!!!
I am hoping that when we return next year they will have a cafe that serves real coffee!
We also thought that a water slide with ringoes would improve the water slide area.
These are my only 3 niggles that I personally believe could improve our stay.
The snorkelling is AMAZING outside the hotel. You can snorkel at the neighbouring hotels too. You don’t need wet shoes. I would recommend full face masks. We booked a private boat trip which was lovely( see Max or Ahmed).
The staff are all well trained and very helpful. Very impressed with the staff on reception, guest services and in all the a la carte restaurants.
Kareem, our cleaner was fantastic.
Khaled from the bar, Mahmoud from the water slide bar and the pizza man from there, Mahmoud, went out their way to be extra helpful.
There are quality camel and horse rides on the beach with 2 great guys who make the experience extra special with their conversation, knowledge and letting you take photos and videos.
Selvado and his horses made my daughters holiday!!
There are lots of shops on site in case you have forgotten anything. Reasonable prices and lovely shop keepers who will even blow up your inflatables and repair them if necessary!
The entertainment staff are great. Friendly and always stop to talk to you.
The entertainment is average! They need more professional shows! The beach party with fire show was great but only one a fortnight.
The pools are big and clean. Lifeguards are everywhere! Volleyball and water polo was great. Please don’t hesitate to ask any questions.

Date of stay: October 2018
Trip type: Travelled with family
3  Thank TamW0lf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 4 weeks ago

Dear Our Valued Customer,

Thank you very much for your valued comment on trip advisor

We appreciate very much that you share your impressions of your holidays at SUNRISE Royal Makadi Aqua Resort -Select-.
We are glad that our hotel met and exceed your expectations. And we will be more than happy to have you as our guest again.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was our 4th visit. We'll be back next April. Service is always consistent and the diving is fab. Would recommend PDL if you want to try an intro dive. Yasser and the crew of Kito are fantastic! Visit Lol (Wael) on the beach or at the PDL diving centre

Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Explore64734481299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 4 weeks ago

Dear Our Valued Customer,

Thank you very much for your valued comment on trip advisor

We appreciate very much that you share your impressions of your holidays at SUNRISE Royal Makadi Aqua Resort -Select-.
We are glad that our hotel met and exceed your expectations. And we will be more than happy to have you as our guest again.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing Vacation ,i usually visit hurghada from time to time , 3 or 4 times yearly ,and i didnt make any review ,but this time is different ,and i can say i enjoy it very much ,all of my family ,thank you ROYAL SUNRISE

Date of stay: November 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Mobile641772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 4 weeks ago

Dear Our Valued Customer,

Thank you very much for your valued comment on trip advisor

We appreciate very much that you share your impressions of your holidays at SUNRISE Royal Makadi Aqua Resort -Select-.
We are glad that our hotel met and exceed your expectations. And we will be more than happy to have you as our guest again.

Best regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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