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“all inclusive”

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Domina Coral Bay Sultan
Ranked #99 of 231 Hotels in Sharm El Sheikh
Reviewed 25 September 2015

I loved the hotel although the all inclusive confused us, after 7, o clock at night we couldnt get free local drinks in the bar in the hotel itself so we had to pay for them but if we were at dinner we could get them free, we also couldnt get free towels out by the pool but we could at the beach but we couldnt get a bottle of water free at beach only a cup it was all so confusing, I have been all inclusive before a few times but never like this,also felt some staff were more interested in keeping other foreign guests happy than the british, we also thought it a bit exspensive in sharm but food was very good and hotel very clean and even the cleaners were very helpful overall a very nice holiday and would go back again.

  • Stayed: September 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Low Cost Holidays
Thank jean d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerinoasis, Front Office Manager at Domina Coral Bay Sultan, responded to this reviewResponded 27 September 2015

Dear Jean,

It’s great to hear from you and thank you so much for writing in and sharing your experiences with us all. I’m delighted to see that you had a “very nice holiday” and that you would return – that’s always the important question and I’m pleased that we might see you again.

I should just mention that you can get your all-inclusive drinks at the Pergola Terrace bar (open from 18:00 till midnight). Water is available to you from the various bars during the day (five to be exact) and if you want your mini-bar restocked with water etc, you just dial 257 between 9am and 10pm and they will do that for you.

We train our staff to treat all our valued guests with the same degree of politeness, courtesy and cooperation, regardless of their nationality and if you do feel that this is not being observed, we would like to hear about it straight away. Please accept our apologies if you were inconvenienced or offended in any way. We will be reminding our staff of this through our departmental meetings.

You enjoyed the food and found the cleaning staff to be very attentive and helpful so I do hope that we will have the pleasure of your company again soon.

Kind regards,

Mahmoud A. Wahab
Front Office Manager
Domina Coral Bay Sultan

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13 - 17 of 836 reviews

Reviewed 18 September 2015 via mobile

I stayed there for 5nights and 6 days, such a perfect place and very kind and professional staff we really enjoyed there we stayed at room 45118 at salt lake with the magnificent view of the lake ,i hope i will go there again next year ^_^

Stayed: September 2015, travelled with family
Thank Nour M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerinoasis, Front Office Manager at Domina Coral Bay Sultan, responded to this reviewResponded 18 September 2015

Dear Nour,

We would love to see you again next year as a valued repeat guest and please do let us know if you have any special requests and we will do our best to help.

If you had a “perfect holiday” this time, we will do our best to ensure you get an even more perfect holiday next year. We look forward to welcoming you back and thank you so much for taking the time to write in.

Kind regards,

Mahmoud A. Wahab
Front Office Manager
Domina Coral Bay Sultan

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Reviewed 6 September 2015 via mobile

The food wasn't belong to any 4 or 5 star hotel in my last day I asked for a late check out at 5 pm and they approved during the checkout they asked me to pay 42 euro which they didn't told me about it from the beginning which considered as a misleading. Overall experience wasn't that good at all.

Stayed: September 2015, travelled on business
1  Thank Tarek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud W, Front Office Manager at Domina Coral Bay Sultan, responded to this reviewResponded 13 September 2015

Dear Guest,

First of all let us thank you for the time spent to share your review of your last stay in Domina Coral Bay Sultan Hotel,

Actually, regarding the late c/out charge we have not mislead you while you have been informed by reception that we had no availability to keep the room after normal check out time due to the high occupancy but you kept the room without any confirmation form our side,

it was normally to apply the hotel charge for the late c/out which have been covered by your travel agent at the end,

Regarding the food, we had the pleasure to find an alternative restaurant if we have been informed of your dissatisfaction regarding Sultan restaurant which host more than 500 person from different nationalities on daily basis without negative feedback from any guests.

We are looking forward to welcoming you one more time and rest assured that it will be more favorite than previous one,

Thanks and best regards,

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Reviewed 3 September 2015 via mobile

As it seemed for a lot of (English) people we had booked to stay in domina oasis but was given free upgrade to sultan. The receptionist Hamed would checked us in was very welcoming and was friendly and helpful throughout stay.
The rooms were spacious, cleaned daily, minibar filled daily for free which was great for whilst getting ready at night.
The complex was massive, which after a few days you get used to and the taf tafs aren't that bad in comparison to being able to do lots within the complex. The only issue was a night it seemed a lot of people wanted taf taf 4 so often had to wait ages to be able to get a quiet one! And often rude guests barged on past you or wouldn't move to allow you to get off which became frustrating! Spent most of the mornings around pool 56 which was a lovely large clean pool with bar . The beaches are clean and spacious with beds free at all times of day. Snorkelling is fantastic and made our holiday! Only one all inclusive bar at night which was crammed so spent time walking around the resort which became tedious because the shopkeepers hassle you like mad!
Major downside was the food in the restaurant was vile! Same unappetising food served lunch and dinner everyday. After days of eating next to nothing and getting quite ill we complained. To our surprise the hotel couldn't have been more accommodating! The restaurant manager Arafat gave us a choice of dishes and they were cooked fresh - thank you so much!
Another downside was you were only 'allowed' in certain areas such as beaches, pools, restaurants. Would have been nicer if could experience the complex as a whole.
Just thought I'd mention we had a night flight return in which we couldn't get a late checkout due to being fully booked but glad we didn't because you get allocated a shower room 1 hour before pick up and were allowed to keep our bands on which was super!
All in all I'd definitely recommend this place for a whole package but be wary about the buffet restaurants!! After our first visit to Egypt we will definitely be going back soon - wonderful place and felt very safe and looked after!

Stayed: August 2015, travelled as a couple
Thank Kat1324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 27 August 2015 via mobile

Before I begin I would like to point out that I'm not one of those people that always leaves reviews of everything they ever do....these people annoy me as they are usually just serial complainers.
Originally had booked to stay in domina oasis but was given free upgrade to sultan.
Having read quite a few reviews of domina on here, my expectations were not high, BUT I WAS PROVED VERY WRONG....this place is great!!! The rooms were the usual you'd expect, well kept, cleaned daily, minibar filled daily (non alcoholic), the food was the usual you'd expect from an all inclusive in Egypt with the usual 'pasta man', outside bbq etc...all in all we were very pleased with it!
The whole site was massive, with lots to do if you wanted to, snorkelling straight from the jetty on the beach was great...no need to book a 'special trip', entertainment was of a very good standard at night and even though there weren't lots of us Brits they catered for our language perfectly so it was thoroughly enjoyable!! Only one all inclusive bar at night could be something to moan about but I thought of it as a positive as it was a good place for you to congregate with your new friends and it was close to the entertainment, casino, shops, nightclub and other bars!
All staff were very friendly and helpful throughout!
All in all I'd definitely recommend this place and will hopefully stay again in the future!! (Although I'd maybe upgrade next time to the elisir hotel as it includes unlimited access to the spa and gym!! Plus I think I'd hire a golf buggy !)

Stayed: August 2015, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Domina Coral Bay Sultan

Address: Marsa El Dekhela | Building 6, Sharm El Sheikh 46619, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#60 Top resorts Hotel in Sharm El Sheikh
#95 Luxury Hotel in Sharm El Sheikh
Price Range: $92 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Domina Coral Bay Sultan 5*
Number of rooms: 261
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Also Known As:
Domina Coral Bay Sultan Hotel Sharm El Sheikh
Domina Sultan Hotel
Domina Coral Bay Sultan Resort

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