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“Ambiguous billing , Guest-unfriendly approach”

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Lemon Tree Hotel, Ahmedabad
Ranked #30 of 169 Hotels in Ahmedabad
Reviewed 14 December 2011

Rooms are good. Ambiance is good. service is ok. But CarefuL while u check in and finalize the tariff. Firstly they charge 5 % service charge on the room rent without any justification. Some guests paid and checked out as they were ignorant. On debate , they reversed these charges for me.
Not only that ,they charge luxury tax at their will. Luxury tax for first day of my stay was RS 462/- while the same was RS 522/- for the next day. I debated a lot but all in vain and when I was about to miss my flight , I surrendered and paid as they desired. Good experience of stay turned bitter at check-out.

Room Tip: Rooms facing the road get the sun-rising at the bed view
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  • Stayed: December 2011, travelled on business
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1  Thank EKYATRIDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Hotel, Ahmedabad, responded to this reviewResponded 15 October 2016

Dear Guest:

Thank you for your feedback regarding your stay at Lemon Tree Hotel, Ahmedabad.

May I apologies for not meeting some of your expectation during your stay and found the services not up to the mark.

We have taken note for the series of issues mentioned by you and have briefed our team to be more alert and prompt while offering guest satisfaction.

I am sure that you being our valued patron will allow us to make amends and provide us opportunity to serve you.

Please feel free to reach to us at all times for assistance in future. We assure you of a much better experience on your future visits.


Best Regards,

Saurabh Gahoi
Hotel General Manager
Lemon tree hotel, Ahmedabad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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904 - 908 of 1,072 reviews

Reviewed 6 December 2011

Really appreciate Lemon Tree team on their effort to provide true Value for Money experience, but was not entirely happy with my stay at Ahmedabad.
When i reached the Hotel late evening, my check-in was smooth. But i felt even before allocating the room they should check with Guest preference on Smoking or Non-Smoking floor/room.
I was allocated small but neat Sgl Room, but no comparison to my Indore experience.

Wanted to try buffet dinner, but the menu really didn’t excite me. I opted for in-room dinning and ordered for Man chow Soup and Club Sandwich. Food Quality was just OK, but it's was quiet expensive for the food quality and taste.(Will try outside restaurant next time if i happen to visit)

Off late i am quiet hooked to watching Sony Channel to watch some late evening shows,but same was not available at the hotel. (Not Subscribed) may be Sony is not popular in Ahmedabad.
I was not able lock the door in my room before going to bed, had to call twice at late night to fix the issue.
It's a true business hotel for the amenities provided, but will opt and try other Hotel for business & Leisure.
Overall an average experience!!

  • Stayed: October 2011, travelled on business
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Thank Rajesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Hotel, Ahmedabad, responded to this reviewResponded 9 December 2011

Dear Guest,

Thank you for sharing your feedback with us. May I apologize for us not meeting your expectations during your recent stay at Lemon Tree Hotel, Ahmedabad.

During the buffet dinner, we had a conference going on and they had pre-ordered the buffet menu. But we assure you that we will look into adding more variety and flavors to our dining menu in the future.

Our food pricing has been benchmarked against the market price in each city and we try to keep it competitively priced versus other hotels. Based on your feedback, we are re-looking at it for this hotel.


Do give us another opportunity to make your stay at Lemon Tree Hotels memorable and please email me the details of your reservation at saurabh.gahoi@lemontreehotels.com so that I can handle it personally.

With best regards,
Yours sincerely,

Saurabh Gahoi
Hotel General Manager
Lemon Tree Hotel, Ahmedabad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2011

We had a good experience even before arriving - the staff easily changed our booking details with no fuss. We were there at the end of November 2011 for about 6 nights for a wedding.

Room quality - clean sheets, comfortable bed, good A/C, clean and well equipped bathroom. The room service is accurate and quick - lots of extras if you need them. Our room didn't have a safe but some others did. The rooms protect against most other room and hallway noise. The WiFi in the room is good and the TV's a Samsung flat panels.

Service - very helpful but make sure you confirm what you are after clearly. E.g. the free internet is 30 minutes in one session, not 30 minutes for the day.

Food - the complementary breakfast is both Indian and continental buffet. They have the usual omelettes, fruits, pancakes etc as well as idli/dosa/paratha (i.e. nothing specifically Gujarati). The restaurant for dinner is decent but make sure you specify what you want when it comes to non-Indian food (e.g. chowmein is a soup). The room service menu is okay - not too expensive and quick.

Facilities - there isn't anything special at the hotel but it's a city hotel - gym, business centre, two computer internet cafe.

Location - it's near enough to the shopping areas but probably isn't the most central of locations - it's a quieter area. There are about three dedicated rickshaws for the hotel so you know you won't get ripped off. To go for a 30 minute trip by rickshaw is about 50-60 rupees.

Sleep quality - the beds are really comfortable and soft. The windows are sealed so you won't hear anything outside. If you are staying on level 9 make sure you don't get the room near the water heater/generator which goes on without fail at ~4am.

Value - we got a special deal of 2,700 rupees for two people per night including breakfast, airport transfers in the busy season so really excellent value.

  • Stayed: November 2011, travelled with family
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Thank getyourwingsAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Hotel, Ahmedabad, responded to this reviewResponded 15 October 2016

Dear Guest,

Thank you for sharing your wonderful feedback with us. We are very glad that you enjoyed your stay at Lemon Tree Hotel, Ahmedabad

Looking forward to welcoming you again.

With best regards,
Yours sincerely,

Saurabh Gahoi
Hotel General Manager
Lemon Tree Hotel, Ahmedabad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2011

Liked : We stayed in this hotel in November. The location is the best part of it. Very close, walkable distance to shopping areas and "Sasuji", the restaurant for good Gujrati thali. The rooms are good, soft, springy beds with clean bathrooms. A flat screen TV and huge window. We didn't eat at heir restaurant. We got a scheme for 2 nights, which worked out pretty cheap.

Disiked: We wanted a taxi as soon as we checked in but we were told that they need at least an hour's notice. We just hailed an auto and went, which they too could have suggested or given us the number of any car rental.
There was just one big and one small towel when we checked in.
The early morning coffee came with a few biscuits the first day, which were not there the second day!
We wanted a taxi for another day and gave them an hour's notice, as they suggested, yet when asked, the front desk replied that it wouldn't be possible. Anyways when reminded that we had said earlier, they arranged for one after some delay.
They charged us for an extra bed even though we didn't get any, and just the 2 of us stayed. Thankfully they amended immediately.
We've stayed in cheaper hotels across the world with much better hospitality. Would try somewhere next time.

Room Tip: We stayed in room 311, right across the elevator, which may be a problem for some. Also ask for the...
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  • Stayed: November 2011, travelled on business
    • Value
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    • Sleep Quality
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2  Thank JammyIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Hotel, Ahmedabad, responded to this reviewResponded 9 December 2011

Dear Sir,

Thank you for your feedback.

Please accept my sincere apologies for the inconvenience caused due to a lapse in processes at our hotel.

• Since most of our transport facility is outsourced, it requires at least an hour’s notice to confirm the availability of the car. We ensure that we will keep our staff updated with all the required information regarding alternate car rental facilities.

• Your room allocation was upgraded to a non-smoking room at the time of arrival which was made for single occupancy; we are streamlining the process further.


• Regarding the issues with Front Desk and In Room Dining, these were inadvertent mistake and we apologize for it.


Do give us another opportunity in future, may I request you to email your booking directly to me at saurabh.gahoi@lemontreehotels.com and allow me to personally oversee the arrangements.

Thank you once again for your feedback.

With best regards,
Yours sincerely,

Saurabh Gahoi
Hotel General Manager
Lemon Tree Hotel, Ahmedabad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2011

Excellet low cost, full scale hotel situated in city. Very convenient location. Rooms are great and staff is very cooperative and well groomed. Breakfast at citrus cafe is excellent and one shoudnt miss it. Stayed in June, July and Aug 11 and would love to stay again.
Last minute internet deal are best option to book as you get very competative rates

Room Tip: rooms on higher floors offer better view and dont miss breakfast at Citrus cafe
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  • Stayed: August 2011, travelled on business
    • Value
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Thank Akash H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheLemonTreeHotels, General Manager at Lemon Tree Hotel, Ahmedabad, responded to this reviewResponded 15 October 2016

Dear Guest,

Thank you for the fabulous comments about your stay at Lemon Tree Hotels. We are proud that we could rejuvenate you every day and that our team made your stay so memorable.

We plan well to add a twist to your stay… every time. Come back soon to Lemon Tree Hotels and be embraced by our signature lemon fragrance, a cheery smile and perhaps a vibrant ambience.

Warm regards,

Saurabh Gahoi
Lemon Tree Hotel, Ahmedabad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lemon Tree Hotel, Ahmedabad

Address: 434/1 Mithakali Six Cross Roads, Ahmedabad 380006, India
Region: India > Gujarat > Ahmedabad District > Ahmedabad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Ahmedabad
#7 Business Hotel in Ahmedabad
Price Range: $75 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lemon Tree Hotel, Ahmedabad 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located in Ahmedabad’s downtown shopping and commercial area of CG Road inNavrangpura, this attractive and airy hotel is walking distance from Hazira LNG,Adani House, Vadilal Industries, Suzlon Energy, HDFC Bank, Standard CharteredBank, Reliance Capital, Bank of Baroda and more. ... more   less 
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Also Known As:
Lemon Tree Hotel Ahmedabad

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