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Reviews (1,029)
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All reviewsthai restaurantjiva spatease barbusiness tripfortis hospitalbusiness hotelcoffee shopmetro stationexcellent serviceexcellent hotelin room diningduty managerbreakfast spreadgreat hospitalityexcellent stayawesome experiencerooms are spacious
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Reviewed 20 February 2018 via mobile

The rooms are lavish and big with very nice bed however the food for in room dining is very disappointing and not what you expect from a 5 star property. Although they apologised and changed our dish, but the food overall was bland and disappointing.

Stayed: February 2018, travelled as a couple
Thank Anushree2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCCG-MS, General Manager at Taj City Centre Gurugram, responded to this reviewResponded 3 March 2018

Dear Guest,

It was a pleasure to have you with us! We are delighted to know that you had a wonderful stay at our hotel and particularly liked our world class rooms.

I also acknowledge your feedback regarding our In Room Dining offerings and regret the inconvenience caused. I have addressed the same with our culinary experts to prevent a recurrence.

Thank you for choosing the Taj City Centre Gurugram and we look forward to welcoming you back soon!



Warm regards,
Manu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

We were promised an upgrade, at reaching the check-in counter the lady said there is no update on the system & no information of an upgrade. Only after repeating the staff name umpteen times who promised us the upgrade did they decided to check & provide us with what was promised.

Besides that you will find exceptionally slow and inadequate staff. Very rude even when spoken to politely and with a smile. They have no smile on their face and seem like they are not interested in doing their job. Very rare did we come across a smiling staff.

We found that their luxury room is smaller than Deluxe rooms at other hotels.

The Spa is unbelievably expensive. The couple spa package is equal to a one room cost for the day! The massage room looks like a hotel room converted to a spa area. There is no cozy feeling whatsoever.

They do not serve cocktails or any alcoholic beverage at the pool, which is shocking for a 5 star hotel, moreover if you order food then please expect a delay. For starters you won't be able to find any staff until you go in a request the spa center, then the food takes its sweet time to arrive. Oh and if you have kids swimming then please note that there is no lifeguard.

The only Plus point I can point out is the Thai Pavilion. The food and staff at the restaurant are both amazing! The service was beautiful and the food delicious. They even provided us with a cake for our anniversary and opted to take a video. After the crappy service of the hotel staff, the restaurant staff sure did make our dinner worthwhile.

I feel we end up spending so much that we should at least get our money worth. A hotel with such dignity and pride in their name should at least ensure their staff also follow the corporate values.

Room Tip: Their luxury rooms are smaller than deluxe rooms at other hotels.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Chandni K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCCG-MS, General Manager at Taj City Centre Gurugram, responded to this reviewResponded 3 March 2018

Dear Guest,

Thank you for rating our services during your recent stay at the Taj City Centre Gurugram!

With deep concern I acknowledge your experience during your stay at the hotel particularly on arrival and at the swimming pool and spa and truly regret that we fell short of your expectations and our standards. We have initiated corrective steps for the issues highlighted by you to prevent a recurrence.

Please note that as per legal guidelines, the service of cocktails and alcoholic beverages is not permitted at the poolside.

Lastly, thank you for your kind words of appreciation for the iconic Thai Pavilion. I am indeed glad to know that the team made your anniversary celebration, a memorable one.

I thank you for choosing to stay with us and hope you shall return soon to the Taj City Centre Gurugram giving us another opportunity to regain your trust in our services. Meanwhile, please do let me know if I may be of any assistance.


Warm regards,
Manu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

We visited for a bachelorette night for my friend. The rooms are decently sized with comfortable beds. They have some good in house restaurants too. However some of the basic items were missing from the room example : room service menu,bottle opener, spoon etc. we had to call them again and again to get them. The extra bedding for which we had already paid also had to be called for twice. Even with a lag ultimately all serviceable were provided.so over all I’m happy. Their included breakfast buffet also has a wide spread with option to sit out too

Stayed: February 2018, travelled with friends
Thank 991apurvad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCCG-MS, General Manager at Taj City Centre Gurugram, responded to this reviewResponded 3 March 2018

Dear Guest,

It was a pleasure to have you with us! We are delighted to know that you had a wonderful stay at our hotel for your friend’s bachelorette party celebrations and also liked our award-winning iconic restaurants.

I do acknowledge your feedback regarding room amenities not being readily available during your stay and regret the inconvenience caused. I have addressed the same with the concerned departments to prevent a recurrence.

Thank you for choosing the Taj City Centre Gurugram and we look forward to welcoming you back soon!


Warm regards,
Manu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

The worst ever experience of Taj dining & hospitality: very rude n argumentative staff & food seemed like left overs collected from all restaurants. It ruined our day & is negative value for your money! I hope the well renowned Taj group does something to address this!
Varsha Jain

Stayed: February 2018, travelled with family
3  Thank varshaj2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCCG-MS, General Manager at Taj City Centre Gurugram, responded to this reviewResponded 3 March 2018

Dear Guest,

Thank you for rating our services during your recent stay at the Taj City Centre Gurugram.

With deep concern I acknowledge your experience at Culina 44 and regret that we fell short of your expectations and our standards. I understand that our Food and Beverage Manager, Mr. Anuj Soin has spoken with you to understand your feedback in detail. We have initiated corrective steps for the issues highlighted by you to prevent a recurrence.

Please note that as per legal guidelines, the service of cocktails and alcoholic beverages is not permitted at the poolside.

I thank you for choosing to dine with us and hope you shall return soon to the Taj City Centre Gurugram giving us another opportunity to regain your trust in our services. Meanwhile, please do let me know if I may be of any assistance.


Warm regards,
Manu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018

Taj City Centre in Gurugram is a relatively new property in the Taj hotels. The building is quite big and has been nicely done. Interiors are chic and plush. The lobby area is grand. The rooms are very spacious and comfortable. Sleep quality is excellent. Wi fi is complementary for the guests staying here. Every room has a lovely bath tub. My suite had a superb jacuzzi bath tub ! Breakfast spread was excellent and signature Taj. The service as usaul was very warm and efficient. excellent experience.

Stayed: February 2018
Thank Aryan2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TCCG-MS, General Manager at Taj City Centre Gurugram, responded to this reviewResponded 3 March 2018

Dear Guest,

It was a pleasure to have you stay with us and thank you for your kind words of appreciation! From our contemporary décor and aesthetics to the warmth and hospitality of our associates who are always willing to go the extra mile for our guests – I am indeed glad to know that we delighted you in every possible way! The team is indeed delighted to note your feedback.

Thank you once again for choosing the Taj City Centre Gurugram and we look forward to welcoming you back soon!


Warm regards,
Manu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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