Recently I booked this hotel through Make my Trip. I traveled from Shimla to Manali and when I reached the hotel, the manager told me to go to another hotel. When I asked for the reason, he said, I was upgraded to 4 star hotel though I was not at all interested, he literally pushed me. My family (especially kids) were already too tired but we were pushed to go to the another place by telling that it is only 2 kms away. There was lot of traffic jam which took us another 1 hr to reach that place and it was more than 5 kms away.
When I asked the name of the new hotel he said "Angels Inn" but later after searching for 15 mins, I happened to find out that it is called "Allure Grand".
It is recently opened and yet many work is pending. They just wanted to accommodate people get the opinion. Horrible experience.
When I had a confirmed booking, how can they send us to different place?
How can they mislead me by saying it is only 2 kms away which is actually 6+ kms.?
The manager didn't even tell the correct hotel name which again made us to search for the hotel in the late night.
The staffs are pretty new to hotel industry so the service is horribly slow and pathetic. The break fast is also not very tasty and Dinner is expensive and not much options available.
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