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Reviews (2,225)
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Reviewed 4 weeks ago

Our short stay at 'The Gateway Hotel', Agra from 19-20 Jun 18 was extremely pleasant. It was our wedding anniversary and to our surprise, the floral arrangement carried out by the staff in the room was the heart touching moment for my wife. I would like to convey my sincere thanks to Mr Mahesh and Mr Ajay of housekeeping for such a lovely flower arrangement.
It was the first stay at Taj property for my 6 year old son, who enjoyed the stay to its fullest. His bonding with Ms Silvia Sebastian (Duty Manager) was a surprise for us as he became emotional post checkout.
I would also like to convey my sincere thanks to Mr Raghuvir Singh for the refreshing spa treatment, Mr Shailesh Sharma (Duty Manager) for a convenient check in and check out formalities and Mr Madan Mohan Chopra (Restaurant Manager) for personally guiding us through wide range of delicious items and making the exceptional dining experience.
This was my third stay at Taj group after 'The Gateway Hotel Airport Garden, Negombo and Taj Samudra at Colombo, Sri Lanka and during these stays, I have truly experienced the ‘Tajness’ at its best.
Thanks.

  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank BrijRajPandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSL, General Manager at The Gateway Hotel, Agra, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Gateway Hotel Agra!

Thank you for choosing to stay with us during your recent visit to The Gateway Hotel Agra and for sharing your views about the hotel on TripAdvisor.

We are overwhelmed to read your kind words of appreciation for our services. I have conveyed your compliments to the team and also to Mahesh, Ajay, Silvia, Ramvir, Shailesh and Madan for whom it has been a tremendous source of inspiration.

It is our constant endeavor to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have of us.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

Warm Regards,
Jitendra Singh
General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Not as flagship hotel like other Taj Hotels but yes indeed a wonderful place to stay. Nice big lobby, beautiful rooms nice view from the higher category of rooms. Food good as expected. Good buffet breakfast. Nice and matured staff.

Room Tip: Taj View suites are the best
  • Stayed: December 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ankush S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSL, General Manager at The Gateway Hotel, Agra, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Gateway Hotel Agra

Thank you for taking the time out and posting a review on TripAdvisor and top rating you have given us in categories.

I am glad that you enjoyed the food, and guest facilities during your stay.

We are overwhelmed to read your kind words of appreciation for our services. I have conveyed your compliments to the team for whom it has been a tremendous source of inspiration. Appreciation such as yours increases our motivation to achieve the expectations that our guests have of us.

We immensely value your patronage and look forward to your continued support.

Warm regards,
Mr. Jitendra Singh Lote

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We visited this hotel as part of package touring India and cannot praise it highly enough!! We received a very warm welcome and staff have been nothing but courteous and helpful throughout.
The hotel was spotlessly clean and although they were doing maintenance work it did not affect us in any shape or form.
The food was lovely- always freshly cooked and hot. We were even invited into the spotlessly clean kitchen to see them making naans.
We had a massage and facial - very reasonably priced and both were lovely and relaxing.
We loved seeing the beautiful towel art when we returned from a trip out
Thank you Gateway for an amazing time!!

Stayed: June 2018, travelled as a couple
1  Thank Jude G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSL, General Manager at The Gateway Hotel, Agra, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your experience on Trip Advisor.

I am delighted to note that you found the people, food and location great, and services to be excellent. Thank you for praising our hotel, facilities, food and services.

I am glad that our well trained and dedicated team members were able to make a positive impression during your stay and help create memories for a life time.

I am delighted to know that every aspect of your experience was excellent. Personalized services, delicious food and location left a great impression on you. It feels so special to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories of our guests.

We also thank you for your wonderful words of appreciation of our services. We believe that people make a hotel special, giving it heart and soul. Guests such as yourself are the true inspiration behind our philosophy towards hospitality and our effort remains to continuously engage in guest satisfaction and service excellence.

I have shared your compliments with the entire team, who were delighted to note that their efforts were so well recognized. Your generous indication of our performance will be a source of great inspiration and will encourage us to strive for even higher standards of service.

It is our constant endeavor to deliver best and it is appreciation and feedback such as yours which motivates the entire team to continue striving for excellence.

I thank you once again for your recommendation and look forward to having more opportunities to be of service to you.

Thank you for choosing The Gateway Hotel Fatehabad Road Agra!

All The Best,
Jitendra Singh Lote
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Very nice hotel old but clean and comfortable, the kids enjoyed the pool and the nice dining service also the nice view of tag mahal, the also have good gifts shops inside the hotel, the coffee and ice cream is delicious. Friendly staff

Room Tip: Take pool view room
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Arwa a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSL, General Manager at The Gateway Hotel, Agra, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Gateway Hotel Agra.

Thank you for taking the time out and posting such a healthy review on TripAdvisor and top rating you have given us.

We completely agree with the description about the property. I am pleased to note that we met your expectations and you had a pleasant and comfortable stay with us.

I appreciate your positive feedback on food and friendly staff with good service. I have conveyed your compliments to our chef and the team for whom it has been a tremendous source of inspiration.

We immensely value your patronage and look forward to your continued support.

Warm regards,
Jitendra Singh Lote
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I stayed here for a day. I have had a bad experience in the past when i had stopped for lunch in July 2017 on the way to taj Mahal. So i was skeptical of this place. The room was good and decent and the food was nice. It was a nice hotel. It was fully booked so the breakfast and dinner were busy. Stay was nice and there was nothing great to write about. This is the 6th taj property that i have visited in the last 15 months and generally all taj experiences have been extra ordinary but this one was quiet and ordinary and i have had a bad service experience in the past so i tend to rate this one lower then all the other taj properties that i have visited. But again there was nothing bad on this trip but it was normal.

Stayed: March 2018, travelled with friends
Thank Lalmani B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSL, General Manager at The Gateway Hotel, Agra, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from The Gateway Hotel Agra!

We appreciate you taking the time to share your concerns with us. On behalf of the The Gateway Hotel, Agra I wish to sincerely apologize for the inconvenience caused.

I do hope you will not allow this to mar your opinion of the hotel and that you will give us another chance to showcase our hospitality and services.

We value your patronage and would request you to return to stay with us on your future visits

Thank you for choosing The Gateway Hotel Fatehabad Road Agra!

Warm Regards,
Jitendra Singh Lote
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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