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Reviewed 13 October 2016

Stayed with wife and son on 9th Oct 2016. Was checked into a foul smelling room and to top it both the duvets on the bed were stained. Duty Manager took pictures , had my room changed and this room had used toilteries that were probably re-packed to further add to woes the so called free wi fi service didnt work throughout our stay.....Had conveyed to the staff and duty manager to connect me to the GM or share his number such that i could speak and give a feedback..but was never connected, either the GM would have passed instrcutions on not to let any guest with complaints reach him or the staff didnt bother about the request to connect. I hope Wyndham, which is trying to establish itself in Indian market competing at different segments with Marriott+ Starwood, Hyatt , IHG etc gets to know the level of service being rendered to the guest sin their properties.

Room Tip: Choose Gateway instead, i had stayed there earlier
  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank JitinSahni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtishMathur, Front Office Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 21 November 2016

Dear Guest,

Thank you for sharing your review with us.

At the outset kindly accept our sincere apologies for the inconvenience caused to you. Your observations about the facilities have been addressed immediately. It is our constant and sincere endeavor to provide the best of services to our guests at all times. It was unfortunate that we could not meet your expectation. Feedback from discerning guests such as you, help us in our quest for excellence.

We look forward to welcoming you back soon.

Warm regards,

Atish Mathur
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016 via mobile

Very pleasant stay at Ramada Plaza JHV Varanasi during our Durga Puja holidays this year. Big and well maintained rooms. Coperative stuffs always helped us with a smiling face. Food is mouth watering. Special mention of Prakash at Restaurant. I must thank Mr. Ravi the Resturant Manager for the courtsey extended to us. A big thums up for the hotel.

Thank Sreyesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtishMathur, Front Office Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 21 November 2016

Dear Guest,

Thank you for sharing your feedback.

We are delighted to know that you had a comfortable stay with us. We appreciate your kind words and have shared your compliments with everyone at the Hotel. These words for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thank you for your kind patronage and look forward to welcoming you back soon.

Regards
Atish Mathur
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016 via mobile

We have been to varanasi for holiday trip with family .. im very delighted to comment that we were comforted to luxury by Ramada plaza jhv.
I was extremely happy to witness amazing hospitality shown by the staff of the hotel.
Especially the restaurant "The Palate" headed by one Mr. Ravi Singh who is incharge to the place and hatsoff to this humble and always smiling gentleman who took good care while we were enjoying our food !! Thank you ..

Thank ManishA827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtishMathur, Front Office Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 21 November 2016

Dear Guest,

I am truly delighted to know that you had an excellent stay with us.

Thank you for taking out time to share your wonderful review about the warm, personalized stay and dining experience that we endeavor to offer to all our guests. These words for our staff members will go a long way in motivating and encouraging them to do even better in future..

Thank you once again for your review and hope to have the pleasure of welcoming you back soon.

Warm Regards,
Atish Mathur
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016

Unfortunately, I left my wallet in my room , but they contacted me and kept my wallet until my friend go and pick up without any missing of money and credit cards. I was moved their sincere correspondence.
All staff had good and friendly service during my stay.

部屋に財布を忘れてチェックアウトしましたが、先方から連絡を入れてくれ、一切の紛失なく、数日間保管してくれました。滞在中もどのスタッフもよく声をかけてくれて、丁寧でフレンドリーな印象です。欧米人や日本人の観光客も多く、安心できるホテルだと感じました。次回も利用したいです。

  • Stayed: September 2016, travelled on business
    • Value
    • Location
    • Service
Thank vivalerock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtishMathur, Front Office Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 20 October 2016

Dear Guest,

Thank you for sharing your feedback.

We sincerely appreciate your generous compliments about the friendly nature and level of honesty portrayed by our staff. We appreciate your kind words and have shared your compliments with everyone at the Hotel. These words for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thank you once again for your review and hope to have the pleasure of welcoming you back soon.

Warm regards,

Atish Mathur
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2016

1) The best part about the Ramada experience was that it was one of the best Ramadas as compared to the Ramadas of other cities.
2) The staff was the highlight of the hotel. They were warm, friendly, genuine and cordial. Although their constant badgering to write a review on tripadvisor was a put off but their services were flawless.
3) The hotel is located in a good locality, with a Mall attached next to it (owned by the same owner) and is close to all major attractions of the city. And the surrounding area is quite clean as compared to the rest of the city.
4) The worst part however was the bathroom. Although it was clean but the lack of services made it extremely inconvenient (especially for an Indian family):
a) There was no hand shower with the commode.
b) There was no separate bathing area. Just a bath tub which was highly inconvenient.
c) There was no hand shower in the bath tub. So you can either use the shower or a bucket and mug.

The bathroom experience was saddening, the rest was fine. Try the Japanese cuisine in their 'The Palette' restaurant in the ground floor. It was sumptuous.

  • Stayed: October 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rmajumdar22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AtishMathur, Front Office Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 20 October 2016

Dear Guest,

I am truly delighted to know that you had an excellent stay with us.

Thank you for taking out time to share your wonderful review about the warm, personalized stay that we endeavor to offer to all our guests. With regards to the health faucet in washroom, I would like to take this opportunity to update that the installation process of health faucet in all our guest rooms has been initiated and shortly all our rooms will have this facility available.

Thank you once again for your review and hope to have the pleasure of welcoming you back soon.

Warm Regards,

Atish Mathur
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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