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Ramada Plaza JHV Varanasi
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Reviews (1,243)
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Reviewed 16 September 2017

The Rooms are not comfortable as there is lot of noise which comes from adjacent rooms. Toilet flush are highly noticeable, very small bathroom with everything so congested. Very bad service during complimentary morning breakfast buffet.

Room Tip: not recommended
  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank smathur2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AkashSaigal, General Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 18 September 2017

Thanks for your feedback. It is disheartening to know that you had a bad experience. We take this feedback constructively and strive to address the concerns highlighted by you. Please treat this incident in isolation of our service standards and give us another opportunity to look after you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Would like to bring notice the following issue in readers

The rooms are not with comfort stay as the attached room flush and other water drainage are highly noticeable . You will face trouble in sleep during night also

Infrastructure is weak as repairing of maintainable things is not up to the mark

Concierge service is poor and not up to the mark , they are indecent to take the print out of boarding pass

Thanks :)


Stayed: September 2017, travelled on business
Thank Bywaytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AkashSaigal, General Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 16 September 2017

Thanks so much for a detailed feedback. There are few rooms which have an issue of noise level of water from adjacent rooms. Being an infrastructural challenge we are working hard to remove the same. Please treat this incident in isolation and give us another opportunity to welcome you. We will sincerely work on training needs of few staff members who have joined recently.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017 via mobile

Good experience, good food options, nice rooms, nice pool and lobby. Ordered Pan fried noodles, it was really good. While signing the bill, learned that pan fried noodles or bowl rice is speciality here. Must try. Also, veg Galauti Kebabs were awesome. Only glitch is they do not have king beds in rooms facing pool. Also, I did not get any discount on my Wyndham platinum membership. Restaurant told you will get while settling your bills but it was denied. So, may be, they need to look into communication gap. Was on a business trip, had a decent stay.

Stayed: September 2017, travelled on business
Thank PawanKGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AkashSaigal, General Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 16 September 2017

Thanks for the feedback. Will convey it to the Chef. Will surely look into the issue raised by you of the discount pertaining to your platinum membership.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

The stay was nice & comfortable and the staff, specially Mr. Vaibhav at housekeeping, was delighted service, he was very cordial and courteous,i am very happy to stay in ur hotel,it's amazing. Specially thanks to vaibhav

Stayed: August 2017, travelled with family
Thank Ujjawal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AkashSaigal, General Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 1 September 2017

Thanks so much for the encouraging words for Vaibhav. I will convey the same to him. My team looks forward to welcome you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

Had to make an urgent booking 21-24 August 2017 in this property despite few not so good reviews. It is a nice property, rooms are good and specious.

BF, room service food, buffet dinner was good enough to satisfy a person who is 100% vegetarian and concerned about cross contamination of veg and non veg food while cooking, serving and in buffet layout. Still rooms for more improvements, took some suggestion immediately.

Staff are good and helpful but lack a 5* level of service standard and quality, may be hiring poorly trained and less exposed staff.

The rooms do not have enough power outlets, in the working desk there were two power outlets occupied by table lamp and mosquito repellent, both are essential, the reception refused to provide any extension cable or multi-plugs, there was no way to charge mobile or laptop on less you disconnect any one of the pre-occupied outlets.

The refusal was not a very 5* level response, it was just mechanical 'Ok we don't provide and rest is your problem' type which I have not received in any 5* hotels any where.

The more serious problem was the wash room flush noise from adjoining room, I could hardly sleep for all the three nights. A complain to the duty manager about this after the first night got a very 'oh yah' type of cold response. If one cannot sleep what is the point of being in a 5* hotel. The bad smell from the carpet of the room was also another issue.

If this hotel is good only in BF and Food better to go to a good restaurant if the rooms do not provide you a good rest and sleep. I will not be going back to this hotel and also do not recommend it also.

Room Tip: If you want to have a good rest don't choose this hotel at all.
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Raghav Raj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AkashSaigal, General Manager at Ramada Plaza JHV Varanasi, responded to this reviewResponded 31 August 2017

Thanks so much for a detailed feedback. We take it on a positive note and agree that the provision of a multi plug was not made timely to you. However, this has been addressed and ample are available with housekeeping to provide on a guest call. We will sincerely work on training needs of few staff members who have joined recently. There are few rooms which have an issue of noise level of water from adjacent rooms. Being an infrastructural challenge we are working hard to remove the same. Please treat this incident in isolation and give us another opportunity to welcome you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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