We love the room in the renovated building as at 1st we got the one in opposite building (old building) and found most of the things was not properly worked there
The breakfast was OK, swimming pool was very nice
Parking and location was good
Gym was so so…
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Have stayed here many times just love it the rooms are great the service is good the staff are friendly the gardens are awesome .....walking distance to the main area of Kuta and all the best restaurants waterbom park and shopping centres.
Dear U5807QGkarenc,
Warmest greeting from SOL by Meliá Kuta Bali...
First of all, thank you for being our loyal guest and for sharing your great experience with everyone here.
It is a happiness for us to know that overall of your stay was a pleasant one and you felt pampered with the service delivered by our staff. It is true, that we are located on a strategic place and will makes us easier to reach out so many tourist attraction, beach, shopping center and also restaurants.
We cannot wait to have the pleasure to welcoming you back on your second home at Kuta.
Kindest regards from the island of Gods,
Citra Gani
Guest Experience Coordinator
SOL by Meliá Kuta Bali
Im going to business activity, but I feel like staycation here. Recommended for your activity whether self trip or with your lovable family. It's very nice to be here at SOL by Melia Kuta Bali ♡♡♡●●●●
Dear khusnulrofida,
Sunny greetings from Kuta...
Thank you for choosing SOL by Meliá Kuta Bali as your staying destination, and for sharing your experience.
It is delighted to know that our guest departed with happiness and satisfaction. Our team always trying their best effort to deliver our excellent service because our guest satisfaction is number one priority. Thank you as well for your positive feedback, it is really encourage our team to always improving our product and service.
We cannot wait to welcoming you and your family here, as it was a pleasure to have you stay with us.
Kindest regards,
Citra Gani
Guest Experience Coordinator
SOL by Meliá Kuta Bali
Excellent location within walking distance to many markets, cafes& restaurants, Kuta Beach, Beach walk and discovery malls, Jalan/Legian Rd, Ground zero monument/night club strip etc
Good pool bar and outdoor areas. Good breakfast options. Clean rooms, comfortable beds. Great value for money
Would stay here again and will be recommending
Some points to make:
Food and drinks were priced significantly higher than at the outside restaurants cafes or bars. We would have chosen to buy more food and drinks at the hotel if it was more competitive and reasonably priced
The airport transfers were overpriced as the hotel quoted us double the price to what we ended up organising our own private airport transfer for
The pool rooms on ground floor 101 to 106 are not ideal rooms for a relaxing time away
Rooms 101-106 are adjacent to the dining area and breakfast starts at 6 am so most morning we were woken up at 6am
This is also the passageway for all the guests to get to and from the hotel rooms so keep in mind people are also walking past these room numbers to leave and return from the hotel at all hours of the day and night
So when booking in future I would prefer not to have rooms adjacent to the dinning area -rooms 101-106
We were planning to head to Bali in April, but COVID put a stop to that. All of our bookings and flights were refunded as Australia issued a "do not travel" warning. We had even booked with individual Indonesians in quiet areas of Bali who would rely on their villas being booked as their income... they all refunded immediately. I wrote to SOL as soon as we knew we couldn't travel, and they asked for proof so I provided them with a statement from the government. They then stated (on the 16th of March) that they would provide me with a refund. After continually following up they assure me that it will happen, and that they are so busy refunding that they have not been able to get to me yet. Seems more like they are hoping that I forget. I have been back and forth for almost three months with no avail. I didn't want to have to write this, but be warned, they are difficult and hope that you forget. The frustrating thing is that it is a chain. If it was a local Balinese person I would forget about it, as I would know it would be going to a family, but this is going to the CEO's pocket. I am disappointed and frustrated and will never be booking with any SOL hotel again.
We stayed in Sol Kuta for 2 weeks. And the stay was amazing. Rooms were clean and nice, yes we did had a tiny salamander in the bathroom, but nature can come in, especially if you leave balcony open! :)
Overall great place where to stay, location is nice, rooms are great and staff is very friendly and nice. Compared to crazy selling guys on the street, these ones were super polite.
There are also 2 pools (plus one for kids) in the middle of hotel complex, it is clean, there are sunbathing options and even a book shelf for English, German and Russian readers. Most of the guests are Australians, so even if you travel alone, you will always find someone to talk to and drink Bintang in the pool bar! :)
If there is something that could be improved it is the food serving time in restaurant. On the last day, before leaving we did asked can we fit in 30min, waitress said yes, but it was more than 30min. And as we had several meals in hotel restaurant, I can say that service was slow. But, there are many places where to eat outside of the hotel as well, so if you are in a hurry, go there!
Dear LauraItIs,
Sunny greeting from Kuta !
Thank you for choosing SOL by Meliá Kuta Bali as your staying destination during your holiday in this beautiful island and for taking your time to sharing your excellent experience with everyone here.
It is delighted to know that overall of your stay was a pleasant one. As our guest satisfaction is number one priority, our team are taking a special attention on providing our excellent service to ensure the comfort and satisfaction from all of our guest.
We really appreciate your constructive feedback in regard of our service at the Food Factory. Your feedback has been shared to the department concern, as our improvement in the future. Because We believe that only through feedback given by our guest, We can improve our product and service.
We hope your memorable stay will lead you back to us when your travel plan takes you to this beautiful island.
Kindest regards,
Citra Gani
Guest Experience Coordinator
