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Reviews (1,088)
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All reviewsnight lifesky gardennice hotelhear the musicnoisy at nightquiet roomwalking distancehotel is locatedperfect locationeasy accesswelcome drinknice poolpleasant staypoppies lanebreakfast menuswimming poolstayed nights
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Reviewed 17 August 2015

Pros:
In the happening area of Kuta. About 1km to Kuta Beach.
Modern room decor.
Good buffet breakfast.
Free wifi.

To improve:
Kettle were not working when we first arrived. Housekeeping should test all the facilities in the room before allowing customers to use it. Cups and kettles have smell of cockroaches.
Air condition needs to be service. The air conditioning wasn’t working properly, every evening we need to get assistance from the maintenance department. The room was very hot without the air conditioning working properly. It was like in a sauna every evening until the maintenance department adjust the air conditioning.
Should provide at least 2 key cards per room. Our room were shared by 3 persons but were only given 1 room key card. When we ask for additional key cards at the reception, we were told that they have run out of key cards.
Showers should be stronger. The water pressures for the showers were found to be weak, can’t have a decent shower.
It will be great to provide beach slippers.

Points to note:
Loud party noise near Kuta area can be heard all night long.

  • Stayed: May 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank TheAnotherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 18 August 2015

Dear TheAnotherTraveller,

Thank you for your valuable feedback and for taking the time to write your review in TripAdvisor.

Firstly we would like to sincerely apologize for the inconvenience you had experienced when staying with us in particular due to the condition of our room and maintenance issue.

We want to assure you that we take this very seriously and I have met and shared with related department heads to discuss your concern, take appropriate actions for further improvements and rectifications to ensure that we maintain a high quality of services to all of our guests.

Thank you for your positive comments on the room decor, hotel location, wi-fi as well as the buffet breakfast. We are happy that you found the rest of our facilities were able to meet your expectation.

Once again, please accept our apologize and thank you for your feedback since we are always looking for ways to improve our product and service. We really hope to have another opportunity to welcome you back and to serve you better.

Best regards,

David Priambowo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2015

I strongly recommend this hotel to everyone: Harper is perfectly located in the center of Kuta, really close to all pubs and clubf if you want to have fun in Bali.
Additionally, my two friends and I had a really nice stay thanks to the kindness of all the staff member!

  • Stayed: July 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank michelemQ5443TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 18 August 2015

Dear michelemQ5443TJ,

Thank you for sharing your experience with us in TripAdvisor.

We are very happy to know that you had a really nice stay with us. indeed for your comment about our hotel location and great to note about your impression on our staff.

Also thank you for recommending our hotel to the TripAdvisor community and we look forward to welcoming you back in the near future.

Best regards,

David Priambowo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2015

Location is good and accessible. Price is reasonable as well. Hotel also did special arrange for hotel rooms as it was a honeymoon trip.
It will be good if there are gym facility provided and hotel transport is cheaper.


  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank HsinKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 18 August 2015

Dear HsinKhan,

Thank you for taking the time to share your review in TripAdvisor and indeed for your comment about our location.

We are happy to know that you had a good stay with us and we are also happy to hear that you loved the honeymoon arrangement in your room. About your feedback in related to gym and transportation are highly appreciated as we strive to provide a better service and product to our guest continuously.

We look forward to welcoming you back again in the near future.

Best regards,

David Priambowo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2015 via mobile

We stayed for 4 nights, we decided on the family suite as the room was bigger offered ironing facilities in the room, a welcome fruit basket and a selection of DVDs. It's day 3 and we received non of the above despite asking 3 times, the service is terrible we weren't even told where our room was, no offer with help for our bags. There was a used pair of slippers in our room. The room is nice and comfy. It's very loud from the music which goes on till the early hours. I was very disappointed with this hotel and wouldn't be keen to stay again. It's not a place for family's as you get offered drugs right outside the driveway of the hotel.

Stayed: August 2015, travelled as a couple
1  Thank Jojo88nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 14 August 2015

Dear Jojo88nz,

Thank you for taking the time to share your concern which I read with great care. Your feedback is very much appreciated as it helps us to improve our service.

Please accept our sincere apologies for the inconvenience you experienced during your stay with us. I certainly take your comments very seriously and I have met and shared to the relevant department to discuss your concern and take corrective actions where appropriate to avoid a similar situation happen again.

While in regard the unpleasant situation that you experienced right outside the hotel, I am truly sorry to hear that. I have looked into it seriously also and I have met and shared your concern to our security Manager and team to keep alert in order to maintain the entire hotel’s environment safe and comfort for our guests.

Once again, we apologize for the inconvenience and we hope that you would give us a chance to serve you better and allow us to welcome you back in the near future.

Best regards,

David Priambowo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2015 via mobile

This place is clean and tidy but nothing special. Set back off the main road but opposite the very noisy night clubs - the building vibrates at night. Doesn't stop til the early hours. On the plus side - rooms are nice and well presented and very comfortable. Pool area is nice although limited bathing/sitting areas. Staff are pleasant.
Downsides - noise as before, food is pretty average and not good value for money. Restaurant is dead whenever I have walked past it. Breakfast buffet not great. Service around pool for drinks etc very slow.
I really don't think this is a place for families, nor couples wanting a more relaxing holiday. If your young, into drinking, clubbing but want a pleasant no frills hotel in a good location this is probably perfect.

Stayed: August 2015
Thank degsons10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 14 August 2015

Dear degsons10,

Thank you for taking the time to share your review in TripAdvisor..

In relation to the some issues in particular for noise, service on our breakfast and at the pool where did not meet your expectations, please accept our sincere apologize for the inconvenience caused. I will share your concerns with my team and discuss the each point and ensure that we take all the appropriate actions that we need to for improvement.

And your positive comments about our room in term of the interior and the comfort also your impression on our staff are highly appreciated.

Once again, thank you for your feedback and We look forward to welcoming you back one day and give us an opportunity to serve you better.

Best regards,

David Priambowo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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