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8 - 13 of 983 reviews
Reviewed 29 February 2020 via mobile

We know Kuta can be a bit hectic, but we wanted to stay closer to the airport before we flew out of Bali.

They put us in one of the rooms closest to the Royal Jack Sports Bar which plays loud music ending some time between 11pm and 1am. Definitely not restful. We also booked a double/queen bedroom and they gave us a room with twin beds.

Room was a decent design. Some good English channels on the tv. Could have been a bit cleaner. Provided robes, a kettle, coffee/tea.

Great location. Close to some great cafes and eateries (like Crumb & Coaster) and short walk to the Beachwalk shopping center and the beach. Easy drive to the airport from here.

I would only stay here again if we would be given a quieter room.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Foxtrotx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 February 2020

First of all I would like to thank the Grand Barong Resort for giving us a credit from December when our airline went on strike to use in February Thanks again. We have stayed here 4 times now but things have changed for the worst. The restaurant for breakfast is so poor in service no one comes over to you. Everyday had to ask for cutlery tables. Every other stay, staff would ask if you wanted any coffee now most staff just stand around and wait for empty plates to be moved off.
This hotel needs a code of conduct in place for guests and not a two warning policy because what happened on the night of Monday 17TH of February was very unacceptable in the pool area. Young men fighting and yelling out I going to F..... Kill you which went on for about ten minutes was not acceptable for any hotel to allow this kind of person to stay on. They should have been kicked out immediately. From that day my wife and I never used the pool area again we felt very unsafe.
The hotel overall is good value and close to everything. Some guests let it down, and management need to get tougher with unruly behaviour and act straight away.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
Thank Aussiekisser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 February 2020 via mobile

Rooms are modern clean and the air con is very good. Location is excellent. Lagoon the bar and pool clean and an oasis in the middle of all the bustle .
Food here is very good and great price . Would happily return here is is great value.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank rosej597
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
grandbarongresort, Public Relations Manager at Grand Barong Resort, responded to this reviewResponded 24 February 2020

Dear,

Thank you for staying with us is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Grand Barong Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2020

We stayed here in January 2020, a family of 5 (20, 17 and 13) We all would stay again if choosing to stay in that location which is on Poppies 2 so extremely busy as soon as you step out of the hotel. The staff were lovely and very helpful as we checked out to travel to Gili Air for 3 days and were than happy to store our luggage till we returned. The pool is really well looked after and sparkling clean. There are 2 pools, both with their own pool bar. The pool access rooms looked great although we had a room on the 2nd floor looking over the main pool and it was lovely. All in all a great hotel for the price.

Date of stay: January 2020
Thank 217tanyac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
grandbarongresort, Public Relations Manager at Grand Barong Resort, responded to this reviewResponded 17 February 2020

Dear,

Thank you for staying with us is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Grand Barong Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020

Had a great week at this hotel, staff were amazing and attentive. Special mention to Yuli who helped my husband after a fall. It did get a bit rowdy at the pool bar sometimes but it was always good natured.

Date of stay: January 2020
Trip type: Travelled with family
Thank N3619DXdebbiec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
grandbarongresort, Public Relations Manager at Grand Barong Resort, responded to this reviewResponded 17 February 2020

Dear,

Thank you for staying with us is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Grand Barong Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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