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Reviewed 19 September 2012

Our FIRST IMPRESSION of the St. Regis was a good one: the lobby is open and grand and tastefully decorated. Then we crossed the lobby and saw in the extension of a nice arrangement with several blossoms a very strange black and ugly plateau. From our Ocean View Suite we noticed a huge white tent-like roof and later we had to see that there are two of them.
Both structures, of course, have their purpose. The first - we were told - to cover the supply-lines for the villas and the second to spend shade. However, they just spoil the generally overall good impression of the hotel compound.
LOCATION is good except for the wasteland next door and 500 m further on the construction of a huge hotel complex has started.
We had an OCEAN VIEW SUITE on the 6th floor with butler service. The Ocean View is somewhat limited, see photo attached. The butler introduced himself on our arrival, but, as we prefer to un- and repack our suitcases ourselves, we never saw him again. The suite was nice, the dark furniture gave it a very British touch. The spacious, bright and modern bathroom was perfect. Nice balcony, no insect screen. Sun hats and beach bag were available in the room. Complimentary bottles of still and sparkling water were provided for daily. Use of mini bar against charges. Free Wi-Fi connection.
POOL-area is big and nice, enough loungers and the BEACH with a big lagoon is nice too. We missed the service of ice water or smoothies, the staff was only interested in getting orders from the menu. The beach loungers were comfortable, beach and pool area were well kept.
RESTAURANTS: In the "Boneka" a very good breakfast buffet is offered. The room was too cold and outside not all places could be shaded. Around some of the tables were couches or rocking chairs - not very comfortable for breakfast. Dinner at the Gourmand Deli was of good quality, the service neglectful. The Kayuputi restaurant convinced us. It is located near the beach and we used it for lunch as well as for dinner. The food was delicious, the sommelier a true wine professional, the service quick, friendly, very attentive and it is nice to sit there in- as well as outside.

  • Stayed: August 2012, travelled as a couple
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1  Thank voyager-liese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded 21 September 2012

Dear Voyager-Liese

Greetings from The St. Regis Bali Resort!

Thank you for sharing you valuable feedback with us through tripadvisor.

On the behalf of the entire team, We would like to thank you for sharing with us some new ideas and honest opinions. The St. Regis Bali Resort, in fact, is open to any ideas that can improve ourselves in serving our guests better. We do not only work internally in terms of improving our hotel, the feedbacks from our guests are important to us such as constructive feedback just like yours.

We have highlighted a few key points and will definitely share them to the respective departments. Through feedback of this nature we are able to isolate the finer details in customer and guest satisfaction in order for us to focus our attention to constantly striving to exceed guest expectations.

With this in mind again thank you for your feedback and thank you for considering The St. Regis Bali Resort. We look forward to welcome you back to our resort on your next visit to Bali.

With best regards,


Lucia Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2012

Ok, We have been very lucky to change our mind at last minutes while we were booking and to be honest it was the best decision we could ever make... where should I start???

Lovely Staff, Yudi our butler was fantastic, attentive and friendly. We stayed at Suite it was huge with walking closet and lovely bathroom, although we have not booked ocean view but we got one after only one email to staff before our arrival and told them we had read bad view about construction going on!!!

I got proposed there so everything was supper romantic for me, but apart from that I should give a credit to all the staff they made our holiday memorable, form chilled champagne and fruit fondue on arrival to the ice cream at Deli and lovely cocktails at the beach bar.... Even the airport pick up was major highlight! with lovely driver and cold towel and chocolate waiting for us at airport after 18 hours of travel!

It was our first trip to Bali and St Regis made us realize we want o be here for our holiday every single year and for sure stay at St Regis...

Thank you all for your hospitality... we will come back and will recommend your hotel to everybody!

  • Stayed: September 2012, travelled as a couple
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1  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded 21 September 2012

Dear Sarah G

Greetings from The St. Regis Bali Resort!

Thank you for taking the time to review our hotel following your recent stay with us

First of all, Congratulation on your recent proposal ! It's an honor having that one of the most memorable moment of your life happened to be at St. Regis Bali. We were also thrilled to learn that the products, services and facilities provided during your stay were up to your expectations. It is always a great pleasure to read a positive review from our valuable guest such as yours.

Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we able to maintain on our service standard.

We would like to thank you for the kindness and that you will recommend our resort! Again, thank you for choosing The St.Regis Bali Resort and we look forward to welcoming you back to this beautiful paradise on your next visit.

With best regards,


Lucia Liu
Hotel Manager

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Reviewed 17 September 2012

I am a gold SPG member, and two weeks prior my stay here, I had a two night stay at the St Regis Singapore. They both are two properties with different classification according to Starwood, the Singapore property is a category 6 and the Bali is category 7. Boy, it shows.

I had no bad experience at the St Regis Singapore, but this hotel truly outshines.

The property, according to Bali standards, aren't big. The Grand Hyatt was bigger, the Ayana (looks) bigger and they had more restaurants and more pools. But what I loved about the property is they have an almost 1:1 staff and guest ratio. I LOVED it.

I don't 'hate' people and I don't mind 'fellow' hotel guests but nothing can describe a feeling of owning something just for yourselves. That feeling, is what the aman junkies are hooked into. I can imagine sitting by the pool hearing countless screaming kids, or enjoying the thundering murmur of a full occupancy restaurant. It is not relaxing at all. The staff will run from table to table, forgetting your order, looking tired, stressed and worn out. No matter how beautiful the lagoon pool is, you won't be having fun bumping into guest after guest while you swim.

The boneka is a small restaurant. The lagoon is a small lagoon compared to the Grand Hyatt's or the Laguna's. They only have one swimming pool.... oh wait, the lagoon IS the swimming pool. But I loved it. You never run out of cabanas, you can always find your perfect spot at the beach, the pool bar is never full, the atmosphere is quiet, relaxed, and serene. The only sound you hear is the water.

That is the beauty of EXCLUSIVE service. Everyone seems to look after you, because they do not have 10,000 guests.

I don't have to mention how beautiful the rooms are, or the grounds, as you will have known from previous reviews. We stayed in two suites for 4 nights (3rd-7th September) and a two bedroom lagoon villa for two (7th-9th september). Food was wow, breakfast was wow. Breakfast was better than the principie di savoia in Milan or the Westin palace in madrid. Yes.

Staff and service was purely Indonesian. I am Indonesian and as normal Indonesians, we are taught to be warm, smiley, friendly and attentive to other people's feelings. You can imagine what an Indonesian trained to be an outstanding hotel staff will be like.

People that stood out was the ever attentive Mr Wayan Karba, the beautiful and patient Erli who was my sons favourite, the boneka staff Yenny (from west java) and Mr Putu, the guys at the pool bar: Jago (who is from solo) and Derrick, the guy who mans the watersports stations whose name I didn't catch, even Anna the russian was friendly.

Nizel, the girl who wears all black was also very pleasant, she was having a conversation on her phone when we went past her, and that doesn't stop her to say 'hello' to us and smiled.

Give my thanks to all of them and to the person who trained them. You did a great job.

  • Stayed: September 2012, travelled with family
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1  Thank cendut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded 25 September 2012

Dear Cendut,

Greetings from The St. Regis Bali Resort

Thank you for taking the time to share your feedback regarding to your recent stay at our property on tripadvisor

What could be more exciting than knowing that our valuable guest such as you, Mr. Cendut, was happy and satisfied with our hotel’s products, facilities and services. It has always been the mission & core values of the St. Regis Bali Resort, to serve our guests at our best and exceed their expectations through our well known bespoke service.

We would like to thank you as well for the kind words and lavish praises bestowed upon our team., I have shared your constructive feedback to our associates and we are enormously grateful!

We hope to have the pleasure of seeing you again soon at St. Regis Bali Resort! Perhaps on your next visit to Bali.

With best Regards,

Lucia Liu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2012 via mobile

Our suite was on the third floor. It was a big suite with its own lounge. Private balcony and a huge freestanding bath/spa..
The hotel facility's are ok. Free coffee and tea at all times.
My only gripe is they do not offer free laundering where other resorts do..
It a tad on the pricey side as well compared to other resorts in Nusa Dua..

  • Stayed: September 2012
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Thank Klaudva2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded 13 September 2012

Dear Klaudva2910,

Greetings from The St. Regis Bali Resort!

Thank you and it is great pleasure to have your precious comments of our resort that posted on Trip Advisor.

We are very pleased to learn that you have had a wonderful stay with us recently and that you enjoyed the resort’s grounds and facilities. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we able to maintain on our service standard.

In regards to the service of free laundering, we do have light pressing service that is free of charge, however we thankful for the construcitve feedback given to our management thus we constantly evaluate the standards to improve the overall experience of our guests.

Again, thank you for choosing The St. Regis Bali Resort and we do hope that we will have the opportunity to welcome you back on your next visit to Bali.

With best regards,

Lucia Liu
Hotel Manager

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Reviewed 10 September 2012

We stayed 11 days from august 30, suite room. Just perfect, very friendly staff and high quality of facilities and service. We will definitly recommend this hotel which is probably one of the top luxury one we ever did.
Special thanks to Mr Putu and all the breakfast team that provide happiness since the early morning and of course the team butlers, Mr Sofyan...
The SPA is excellent with top level service quality, my wife definitly loved it...
Last but not least, wish to see all the St Regis Team on next year...

  • Stayed: August 2012, travelled as a couple
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Thank Asma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStRegisBali, Hotel Manager at The St. Regis Bali Resort, responded to this reviewResponded 11 September 2012

Dear AsmaL,

Greetings from The St. Regis Bali Resort.

Thank you for taking the time to write some comment at Trip Advisor.com. We were happy to learn that you have had an enjoyable stay and that we contributed, in some small way, to making your experience at The St. Regis Bali Resort a pleasant and memorable one.

It is so delighted to learn that you had a fabulous stay with us and we thankful upon the compliment given to our team as well as facilities of the resort. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards.

Once again, thank you for choosing the St. Regis Bali Resort and look forward to welcoming you back to our resort.

With best regards,

Lucia Liu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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