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“Disappointing”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 8 March 2012

After staying at the Tambo Del Inka Resort in Peru this past October, we were really looking forward to this "Luxury Collection" property in Bali. While there are many pluses for this property, such as location and a very gracious and helpful staff, it is not up to the "Luxury Collection" standards and expectations.

This is an older property and it is beginning to show it. Our room was “comfortable” and had a large bathroom with a deep tub and shower. The tile grouts had mold, and the light fixture in the tub had dead bugs in it. The wood planking around the pool was coming loose and would rise up when you walked on it, someone is going to get some serious splinters in their feet one of these days, the tiles in the side of the pool were also coming loose. We did enjoy the beach.

We had a couple of drinks (basic tropical fruit drinks), by the pool for $20.00 a pop. This must not be seen as a very good value in that everyone else was just drinking his or her bottled water. I suspect that management could significantly increase revenue if they were to offer a “tropical drink special” at the pool and beachside for a $10.00 price point and perhaps a souvenir glass (plastic) for $15.00.

Not a bad experience, just average and not up to the “Luxury Collection” standards in my humble opinion.

  • Stayed: February 2012, travelled as a couple
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1  Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear Bob S,

Firstly, thank you for staying at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. I understand that some aspects of your stay did not meet your expectations and I sincerely apologize for the fact that you have departed our shores with a somewhat negative impression. Your concerns regarding the cleanliness of your bathroom and the quality of the wooden decking and tiles have been raised to my attention. I appreciate you highlighting this matter to us as this enables us to further improve upon our services and facilities. Please rest assured that your valuable feedback has been shared with the relevant department heads for immediate follow up.

Also thank you for highlighting your concerns re our beverage pricing. Upon checking our records it shows that you had consumed 2 alcoholic cocktails (Mai Tai and Mango Daiquiri) at the price of Rp.160.000 nett. I appreciate your suggestion in regards to the fruit juice pricing and I am pleased to advise that fruit juices are available throughout the resort for IDR60.000 nett (approx. USD6.60 nett) and mocktails for IDR80.000 nett. I would like to clarify that we don’t offer fruit juices in any of our food & beverage venues for USD20.

On the other hand, thank you very much for your very kind comments regarding the helpfulness and graciousness of our staff members. It always nice to hear such comments and the team was thrilled to learn of your remarks.

Mr. Shipman, once again our apologies and thank you for your gift of feedback. By sharing your observations with us, you have helped us stay in touch with the needs of our guests and allowed us the opportunity to look into the areas where we failed to meet our guests’ expectations. I certainly hope that this concern will not prevent you from visiting our hotel again when you are in Bali.


We look forward to welcoming you back to The Laguna resort & Spa Bali.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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1,923 - 1,927 of 3,293 reviews

Reviewed 8 March 2012

Again we enoyed very much our stay in the hotel.

We stay in the hotel over 15 times and again everybody was doing his/ her utmost to take care for the clients.
In the two weeks we stay in the hoel two persons deserve our thanks, first Sutika from the KulKul bar, it was always a pleasure to be in the bar, good and quick service friendly people.
Second Nuasa from the Banyubiru, he took care for us at the breakfast on a great way.

We looking forward to our next stay.

Thanks everybody for the great time we had from febr. 18 2012 until march 3 2012

  • Stayed: February 2012, travelled with family
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1  Thank Dick d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear Dick d,

Warmest greetings from The Laguna Resort & Spa!

Thank you for sharing your recent experience with us on Tripadvisor.

Firstly, we would like to extend our sincere gratitude for making The Laguna your second home.

I am pleased to learn that our team delivered personalized experiences that have made you feel at home every time you stay at The Laguna Resort & Spa.
Sutika and Nuaja feel so happy to be able to deliver you a memorable experience at Kul Kul Bar and Banyu Biru respectively.

Together with The Laguna family, again thank you for always returning and we look forward to welcoming you back to your second home The Laguna Resort & Spa in the near future.


Yours sincerely,



Mark van Leeuwen

Hotel Manager

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Reviewed 8 March 2012

I was simply blown away by the beauty of this hotel! It has a vast expanse of lush tropical vegetation . It's sprawling layout gives you lots of wonderful space to move around. the rooms here are superb. the food in their restaurants ,the Arwana and the Banyubiru, are excellent! But what was more important is that the service accorded to our group was top notch! I would love to be pampered again in this Tropical Paradise!

  • Stayed: March 2012, travelled on business
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1  Thank nmc8693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 10 March 2012

Dear nmc8693,

Warmest greetings from The Laguna Resort & Spa!

Thank you for sharing your memorable experience at The Laguna on Tripadvisor.

I am pleased to learn that you like the hotel’s tropical vegetation and our rooms.
We are also happy that you enjoyed our cuisine at Arwana and Banyubiru and the services especially the hospitality of our team.
We are committed to deliver a flawless service to your group and it is pleasing to know that we are able to fulfill your satisfaction.
You are invited to visit baliandbeyondgourmet.com and find out our inventory of the best restaurants and bars.
They all provide free internet access for your utmost satisfaction.

Together with The Laguna family, we look forward to welcoming you back to The Laguna Resort and Spa for another exceptional and indigenous experience.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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Reviewed 8 March 2012

We recently spent 4 days at this resort in a lagoon access room. The hotel is fantastic, after staying at the other three hotels on this waterfront in Nusa Dua the Laguna definately tops the list. The hotel offers lovely rooms that are larger than those at the neighbouring hotels (this is when comparing to standard deluxe rooms), there is a very nice spa facility and the staff are all very friendly and helpful. Butler service was offered at 24 hours which was fantastic, complimentary tea and coffee was brought to the room within 10 minutes every time. Most importantly the hotel has a vast amount of pools, and a great amount of beach chairs both around the pool areas and at the beach. This is often the biggest problem at neighbouring hotels and stands out as one of the main reasons for us picking Laguna for any visit in the future.

Room Tip: If choosing a pool access room be aware that the rooms facing the middle grounds of the hotel genera...
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  • Stayed: March 2012, travelled as a couple
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1  Thank SiljeVanilje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear SiljeVanilje,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your favorable review at Tripadvisor.

We are pleased to learn that you enjoyed your 4-days stay with us in a lagoon access room.

Your satisfaction has always been our priority and we always strive to deliver you an exceptional and indigenous experience at The Laguna Resort & Spa.

We are also happy that you enjoyed our hotel grounds, facilities, and services and that our team looked after you well.

We look forward to welcoming you back to the warmth and indigenous hospitality of The Laguna for another exceptional and indigenous experience.


Best regards,


Mark van Leeuwen

Hotel Manager

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Reviewed 7 March 2012

We arrived back home (UK) after 8 glorious days in the Laguna Hotel. The weather to our disappointment was not good (lots of rain) but we didn't let it spoil our time there.
The grounds at the Hotel are amazing. I have never seen a hotel with such beautifully cared for gardens, grounds & pools. The staff are sooo friendly & helpful everyone says hello, how are you today !!! Great having a Butler, you ring & within minutes you have someone knocking at your door wanting to assist you. The curtesy bus to & from the Bali Collection is great - so many shops & restaurants.
We really had a great time at the Laguna & will definately recommend it. We are great travellers & have been to very many countries around the world & this hotel is amongest one of the best that my husband & I have stayed at. Thank You Laguna Spa !!!!!

  • Stayed: March 2012, travelled as a couple
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5  Thank caroleshapiro58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear caroleshapiro58,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for taking your precious time to share your experience at The Laguna Resort & Spa on Tripadvisor.

I am pleased to learn that you had a safe journey back home after enjoying 8 enriching and distinctive days at The Laguna recently. I am also happy that you like the hotel’s gardens, grounds, pools and the services especially the hospitality of our team. We are committed to deliver a flawless service and it is pleasing to know that we are able to fulfill your satisfaction.

Thank you for recommending The Laguna Resort & Spa to your friends and other reviewers of Tripadvisor.

Already today, we look forward to welcoming you and husband back to the warmth and indigenous hospitality of The Laguna for another exceptional and indigenous experience.


Kind regards,

Mark van Leeuwen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: $206 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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