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The Laguna, a Luxury Collection Resort & Spa
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Reviews (3,549)
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2,451
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2,138 - 2,143 of 3,549 reviews
Reviewed 8 March 2012

Again we enoyed very much our stay in the hotel.

We stay in the hotel over 15 times and again everybody was doing his/ her utmost to take care for the clients.
In the two weeks we stay in the hoel two persons deserve our thanks, first Sutika from the KulKul bar, it was always a pleasure to be in the bar, good and quick service friendly people.
Second Nuasa from the Banyubiru, he took care for us at the breakfast on a great way.

We looking forward to our next stay.

Thanks everybody for the great time we had from febr. 18 2012 until march 3 2012

  • Stayed: February 2012, travelled with family
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1  Thank Dick d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear Dick d,

Warmest greetings from The Laguna Resort & Spa!

Thank you for sharing your recent experience with us on Tripadvisor.

Firstly, we would like to extend our sincere gratitude for making The Laguna your second home.

I am pleased to learn that our team delivered personalized experiences that have made you feel at home every time you stay at The Laguna Resort & Spa.
Sutika and Nuaja feel so happy to be able to deliver you a memorable experience at Kul Kul Bar and Banyu Biru respectively.

Together with The Laguna family, again thank you for always returning and we look forward to welcoming you back to your second home The Laguna Resort & Spa in the near future.


Yours sincerely,



Mark van Leeuwen

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2012

I was simply blown away by the beauty of this hotel! It has a vast expanse of lush tropical vegetation . It's sprawling layout gives you lots of wonderful space to move around. the rooms here are superb. the food in their restaurants ,the Arwana and the Banyubiru, are excellent! But what was more important is that the service accorded to our group was top notch! I would love to be pampered again in this Tropical Paradise!

  • Stayed: March 2012, travelled on business
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1  Thank nmc8693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 10 March 2012

Dear nmc8693,

Warmest greetings from The Laguna Resort & Spa!

Thank you for sharing your memorable experience at The Laguna on Tripadvisor.

I am pleased to learn that you like the hotel’s tropical vegetation and our rooms.
We are also happy that you enjoyed our cuisine at Arwana and Banyubiru and the services especially the hospitality of our team.
We are committed to deliver a flawless service to your group and it is pleasing to know that we are able to fulfill your satisfaction.
You are invited to visit baliandbeyondgourmet.com and find out our inventory of the best restaurants and bars.
They all provide free internet access for your utmost satisfaction.

Together with The Laguna family, we look forward to welcoming you back to The Laguna Resort and Spa for another exceptional and indigenous experience.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2012

We recently spent 4 days at this resort in a lagoon access room. The hotel is fantastic, after staying at the other three hotels on this waterfront in Nusa Dua the Laguna definately tops the list. The hotel offers lovely rooms that are larger than those at the neighbouring hotels (this is when comparing to standard deluxe rooms), there is a very nice spa facility and the staff are all very friendly and helpful. Butler service was offered at 24 hours which was fantastic, complimentary tea and coffee was brought to the room within 10 minutes every time. Most importantly the hotel has a vast amount of pools, and a great amount of beach chairs both around the pool areas and at the beach. This is often the biggest problem at neighbouring hotels and stands out as one of the main reasons for us picking Laguna for any visit in the future.

Room Tip: If choosing a pool access room be aware that the rooms facing the middle grounds of the hotel generally have a shared ladder with the room next door.
  • Stayed: March 2012, travelled as a couple
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1  Thank SiljeVanilje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear SiljeVanilje,

Warmest greetings from The Laguna Resort & Spa!

Thank you for taking some of your precious time to share your favorable review at Tripadvisor.

We are pleased to learn that you enjoyed your 4-days stay with us in a lagoon access room.

Your satisfaction has always been our priority and we always strive to deliver you an exceptional and indigenous experience at The Laguna Resort & Spa.

We are also happy that you enjoyed our hotel grounds, facilities, and services and that our team looked after you well.

We look forward to welcoming you back to the warmth and indigenous hospitality of The Laguna for another exceptional and indigenous experience.


Best regards,


Mark van Leeuwen

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2012

We arrived back home (UK) after 8 glorious days in the Laguna Hotel. The weather to our disappointment was not good (lots of rain) but we didn't let it spoil our time there.
The grounds at the Hotel are amazing. I have never seen a hotel with such beautifully cared for gardens, grounds & pools. The staff are sooo friendly & helpful everyone says hello, how are you today !!! Great having a Butler, you ring & within minutes you have someone knocking at your door wanting to assist you. The curtesy bus to & from the Bali Collection is great - so many shops & restaurants.
We really had a great time at the Laguna & will definately recommend it. We are great travellers & have been to very many countries around the world & this hotel is amongest one of the best that my husband & I have stayed at. Thank You Laguna Spa !!!!!

  • Stayed: March 2012, travelled as a couple
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5  Thank caroleshapiro58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 9 March 2012

Dear caroleshapiro58,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for taking your precious time to share your experience at The Laguna Resort & Spa on Tripadvisor.

I am pleased to learn that you had a safe journey back home after enjoying 8 enriching and distinctive days at The Laguna recently. I am also happy that you like the hotel’s gardens, grounds, pools and the services especially the hospitality of our team. We are committed to deliver a flawless service and it is pleasing to know that we are able to fulfill your satisfaction.

Thank you for recommending The Laguna Resort & Spa to your friends and other reviewers of Tripadvisor.

Already today, we look forward to welcoming you and husband back to the warmth and indigenous hospitality of The Laguna for another exceptional and indigenous experience.


Kind regards,

Mark van Leeuwen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2012

We just got back from spending 10 days at "the laguna" The holiday was amazing.We are returning guests. The service and the friendliness of the staff is second to none, .The rooms are lovely.Ours overlooked the pool and gardens The restaurants are excellent the staff is helpfull with all requests. We had a lovely night in the Cornerstone Deli, it is a private dinning room seats 8 serving specialy prepared food and vine. Special thanks to Aa Made Redike manager of the deli and Aprin Sukarno assistent manager for the lovely evening .

  • Stayed: February 2012, travelled with friends
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2  Thank judy1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 6 March 2012

Dear Judy1312,

Warmest greetings from The Laguna Resort & Spa,

Thank you for taking some of your precious time to share your favorable review at Tripadvisor.

We are pleased to learn that you enjoyed your 10-day stay with us. Your satisfaction has always been our priority and we always strive to deliver you an exceptional and indigenous experience at The Laguna Resort & Spa. We are also happy that you like our cuisine at Cornerstone Deli especially the Wine Room experience. There have been many compliments extended by our valuable guests to our restaurants for serving the best cuisines on the island with a personalized and indigenous hospitality. You are invited to visit balibeyondgourmet.com and find out our inventory of the best restaurants and bars. They all provide free internet access for your utmost satisfaction.

We have also extended your gratitude to Redika and Aprin and they feel so happy to be able to deliver you a memorable experience at The Laguna Resort & Spa.

Together with The Laguna family, we look forward to welcoming you back to The Laguna Resort and Spa for another exceptional and indigenous experience.


Yours sincerely,


Mark van Leeuwen
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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