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Reviewed 29 May 2022

We have thoroughly enjoyed our stay at Hilton. The duty Manager Ade Dharma was absolutly exceptional in his service and problem solving as we ran into a slight issue when checking in. Ade was a prime example of the best service Hilton can provide and was quick to acknowledge and address our issues and provided a solution above and beyond our expectations. I have stayed at all the best aces in Nusa Dua and can say with 100% confidence that we will be staying at the Hilton again and again so long as the leaders such as Ade remain. True credit to Hilton for their leadership choices it really does make a difference with any stay. I will be sure to arrange my business conferences at The Hilton in the future also.

Date of stay: May 2022
Trip type: Travelled with family
Thank Belalatmar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 31 May 2022

Dear Belalatmar,

Thank you for taking the time to share your valuable feedback on Tripadvisor. We're delighted to learn that our facilities and service did meet your expectations and become one of your travel highlights.

We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

Kind regards,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2022

We had a wonderful trip in May at Hilton Bali Resort at Nusa Dua. The room we selected was King Terrace suite ocean view which really has great view of the ocean.

Staff are always warm, wiling to help and support guest's request.

The two restaurant near beach are great, there is a Sunday especial dinner package for family worth to try.

Mandara Spa is great, we enjoyed a relax time after a whole day play with our child in.

Whole hotel is like a garden, could feel it once enter the lobby, view from the beach is amazing, able to walk a distance from the shore during the low tide period. Kidz like the swimming pool so much, there is pool with send, and a small pool warm water. The monkey is not a problem, remember not to leave any food in the terrace.

Only one point, the room description said was refurbished, but not really felt new, anyway, it not affect the whole experience.

Thanks for the resort, we had a great and interesting holiday!

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank MuxianS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 26 May 2022

Dear MuxianS

Thank you for taking the time to share your valuable feedback on Tripadvisor. We're delighted to learn that our facilities and service did meet your expectations and become one of your travel highlights.

We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

Kind regards,

Amit Sakhrani
General Manager

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Reviewed 23 May 2022

I was there during May 2022 for 5 nights stay. Overall due to opening up after COVID-19, not many guests stay in this hotel. All are quiet and good to walk around the hotel resort without much many guests.

I liked the view from my room balcony which we can view the sun rise everyday.

One down side of staying here is not many food choices during dinner/lunch. There are two restaurants and only 1 is open during dinner. There isn't any restaurant outside the hotel and you have take a cab to other district since more of Nusa Dua is still not open yet. Even "Bali Collection" seems to be a quiet town without restaurant. Thus, be prepared to eat in the hotel or take a cab out for daily meal.

Room tip: Ask for room at the cliff tower
Date of stay: May 2022
    • Sleep Quality
    • Rooms
    • Service
Thank KC_Altas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 24 May 2022

Dear KC_Altas

Thank you for taking the time to share your valuable feedback on Tripadvisor. We're delighted to learn that our facilities and service did meet your expectations and become one of your travel highlights.

We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

Kind regards,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022 via mobile

We were in the pool villa for 4 nights while was a great experience.
Room was clean and stunning, comes with two outdoor showers, but one of them didn’t work at all.
The resort have a lots of students in placements who has passions in hospitality. They serves in restaurant, concierge, they are the delight of this resorts. We met Apri from Breeze restaurant and Jonathan from breakfast restaurant who has the talent and provide detailing and excellent service.

Our kids love the kids club and it does presents a good environments and care, hat’s a big tick for us. The kids club was a reason we choose to stay in Hilton Resort in this trip, and it was great as we expected.

All menus in restaurant are inclusive all taxes, which makes the price more friendly and our Hilton diamond tier gets discount for dining, it was like the cherry on the top.
The resort is far from everything and the beach was not able to swim.
Food was great but no change, gets sick from the menus in the end as they only open two restaurants at the moment and there are nothing around. ( we walked to kempinski for a lunch. Ritz Carlton is also in walking distance but from experience we doesn’t like the restaurant there)
It’s a great place to go and completely doing nothing just enjoy the view.

Room tip: Enjoy yourself with doing nothing
Date of stay: May 2022
Trip type: Travelled with family
Thank PearlPoulter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 23 May 2022

Dear PearlPoulter,

Thank you for taking the time to share your valuable feedback on Tripadvisor. We're delighted to learn that our facilities and service did meet your expectations and become one of your travel highlights.

We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

Kind regards,

Amit Sakhrani
General Manager

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Reviewed 19 May 2022

There is a centipede in the drawer where they keep the drinking utensil (glass, mugs, tea spoon, etc). I am not an expert but i am sure it's painful if you get bitten by a centipede. So be sure to look a round if you stay here and check all corners just to be safe, especially if you are traveling with kids.

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Service
Thank nico demus l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 6 June 2022

Dear nico demus I,

Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Tripadvisor.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.

Sincerely,

Amit Sakhrani
General Manager

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