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Reviewed 5 weeks ago via mobile

The beach is absolutely disgusting. Rubbish everywhere. Not just debris out the ocean but all over the beach & garden sides. Not only is it like a rubbish tip it’s dangerous. Bottles , glass & general debris left by hotel & not cleaned up. Not safe for kids. Spoke to managers several times but nothing done. Piles of rubbish on the gardens sides too. Dirty & dangerous.
Not suitable for couples since no quiet area. Kids in all pools which is lovely for them but nowhere quiet to go as a couple … except the beach.
Photos completely misleading. It’s not like that at all. Booked in for 10 days but left after 3.
Hotel must get a grip on this.

Date of stay: July 2022
Trip type: Travelled as a couple
1  Thank Curious28232211771
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 4 weeks ago

Dear Curious28232211771,

Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Tripadvisor

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.

Sincerely,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

This is my third time coming to this hotel, first and second was OK and this third time we're really2 dissapointed and won't ever come back to this hotel, here's why
-they'll charge you 25,000 rupiah for wanting extra ice on drinks we ordered.
-they'll charge you 25,000 rupiah delivery service to the room for wanting to borrow spoon in our room (funny right?) I guess no other hotel will charge you this kind of service.
-if you want to order food from gojek, please forget this hotel, because gojek is not allowed to enter lobby, and you have to go to the security in front of the hotel, which is so far2 away, even kempinski allowed gojek to go to lobby.
-they don't even provide free water at the pool like kempinski, sofitel, westin, conrad, everything at this hotel will be charged
I don't know whether this hotel is under new management or not, sorry this time you lose a loyal customer, bye hilton

Date of stay: July 2022
Trip type: Travelled with family
1  Thank Passport04693667736
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 4 weeks ago

Dear Passport04693667736,

Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Tripadvisor

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.

Sincerely,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2022

The dirtiest place to live and the worst treatment from the staff because they do not know anything. I do not advise anyone to live in it because the place is old and the rooms are filthy. I received the bed room, there are stains on it, the bathroom is dirty, there are fungi in the room, it is scratched, and there is dust all over the room

Date of stay: July 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank shadi9992022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 4 weeks ago

Dear shadi9992022,

Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Tripadvisor

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.

Sincerely,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2022 via mobile

This is the first time stay in Hilton Bali Nusa Dua with family, the staff was friendly, room was well designed. I booked for 2 deluxe rooms but they gave me upgrade room to ocean view with free, the hotel resort is big and ocean view is spectacular with private beach.
Very comfortable to stay at this hotel, at the back of the beach we had an camel riding experience also. Family are very happy and I am definetely will go back to Hilton again.
Highly recommended to stay there.

Date of stay: June 2022
Trip type: Travelled with family
Thank rose081005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 4 July 2022

Dear rose081005,

Thank you for taking the time to share your valuable feedback on Tripadvisor. We're delighted to learn that our facilities and service did meet your expectations and become one of your travel highlights.

We look forward in welcoming you back to our resort. If you have any questions in regards to your next stay, please don't hesitate to contact us. We'll be more than happy to assist you.

Kind regards,

Amit Sakhrani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2022

This is the worst 5 start i have ever visited. Terrible service. They say there was no food service at night and the room service is terrible. They say even cigarette finished at 11pm??? Like how are they wven 5 star. Hilton needs be 1star hote in bali nusa dua

Date of stay: July 2022
Trip type: Travelled with family
Thank nrripesh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hilton Bali Resort, General Manager at Hilton Bali Resort, responded to this reviewResponded 4 weeks ago

Dear nrripesh,

Thank you for choosing to stay at Hilton Bali Resort and providing your honest feedback on Tripadvisor

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nusa Dua. Should you have further concerns, please do not hesitate to contact us.

Sincerely,

Amit Sakhrani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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