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Traveller rating
2,929
1,476
574
239
206
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53 - 58 of 5,425 reviews
Reviewed 8 August 2022

We enjoyed a fantastic stay at the Grand Hyatt with our children, and grand children.
All are return customers and we were all welcomed and made to feel at home.
After 25 years of stays at this fantastic property we will be back again next year.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank N8515ELjohnb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grand Hyatt Bali, General Manager at Grand Hyatt Bali, responded to this reviewResponded 16 August 2022

Dear John B,

Thank you for your review. We are thrilled to hear that you and your family had a fantastic stay with us.

It warms our heart to host you and your loved ones every year! Thank you for the wonderful faith you have placed in Grand Hyatt Bali, it means a lot to us! It was certainly a pleasure catching up after 2 ½ year hiatus and to be at your service again. We look forward to your return visits and continue to amaze with our sincere hospitality.

Warm regards,

Amrit Gurung
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2022

very good all of think,
I have one thing of memory, It about a person who cleaning poolside in the morning.
he gave me a goodmorning message with big smile,
I thoght that was a reall service. thanks so much to have good memory of your hotel.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank haein0930
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grand Hyatt Bali, General Manager at Grand Hyatt Bali, responded to this reviewResponded 12 August 2022

Dear haein0930,

Thank you for sharing your review of your recent stay with us. I am delighted to hear that you had a memorable stay. Your compliment and appreciation of our colleagues has been shared with the team.

We look forward to welcoming you back to Grand Hyatt Bali soon.

Sincerely,

Amrit Gurung
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2022

Had a week here and could not fault the service or food. Special thanks to Sukanata for gluten free advice and Sutrisna in the Club Lounge. They were able to guide me to all the gluten free foods! I felt happy and safe to eat here.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank sando8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grand Hyatt Bali, General Manager at Grand Hyatt Bali, responded to this reviewResponded 12 August 2022

Dear Sando8,

We are delighted to hear that you and family loved our product and service. I appreciate your thoughtful recognition of Chef Sukanata and Sutrisna (Asst. Manager). They are pleased to learn they have made your stay a memorable one.

Thank you once again for your gracious feedback. We will strive to deliver great experiences consistently on your return visit.

Warm regards,

Amrit Gurung
Hotel Manager

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Reviewed 5 August 2022 via mobile

We went on a luxury escapes package,the Grand Hyatt Bali is a lovely hotel,our room was beautiful by the Balinese feature pool,nothing was too much trouble for anyone, staff excellent and polite ,
The garden cafe superb led by Bridget and her staff,the food at breakfast on the hot plates could have been hotter ,dinner always lovely
Salsa verde the Italian restaurant good but service exceedingly slow and meals came out cold needs to be addressed
All in all thank you for a lovely holiday especially as we can now all travel again
We will be back thank you

Date of stay: July 2022
Trip type: Travelled as a couple
Thank K3666EGrachelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grand Hyatt Bali, General Manager at Grand Hyatt Bali, responded to this reviewResponded 12 August 2022

Dear Rachel M,

We are pleased to hear that you were satisfied with our services on offer and happy with the overall aspect of our resort. Thank you for recognizing our excellent colleagues, including Bridget. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future.

Best regards,

Amrit Gurung
Hotel Manager

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Reviewed 3 August 2022

At last we were able to visit. My concern was a 3 hour trip through customs was a bad reflexion on the whole island of Bali.
The country should wake up as there was one staff member on the third stage of our incoming process. In the usual corrupt way one can pay $50.00 for a person to get you through in 15 minutes. Nothing has changed

Date of stay: July 2022
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank christophermL5808ZM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Grand Hyatt Bali, General Manager at Grand Hyatt Bali, responded to this reviewResponded 9 August 2022

Dear christophermL5808ZM,

Thank you for taking the time to share your review. We all look forward to your return visit soon.


Best regards,

Amrit Gurung
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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