Initially we were quoted $100 per night with a free night if booked for 7 with one free meal. We received neither of these. Staff inexperienced and communication was poor. We arrived late and were directed to room 101 my daughter was dubious as had read previous reviews on this room . It lived up to its expectations. The room was tired and mouldy. I felt like I was inhaling mould spores. The wallpaper was mouldy and peeling the safe was not attached to anything and could have been picked up and taken with you the air con was very noisy and the bathroom stank thankfully we were changed to a better room at request. This room was much better and we were happier though it did still have a damp smell but an improvement than what we had before. Breakfast was average, always cold and the same every day, not bad for the first morning but I wouldn't bother to keep going back. The staff were fairly sweet and nice but they still lack the training required to make this hotel run smoothly. On our final day at the y resort we had booked a late check out, we were informed by staff at around midday that we would have to move out of our room and leave our stuff in a different room. Luckily we had just finished packing, and we accepted this since we had moved rooms previously. However once we returned to the resort after about three hours in Ubud centre, during which we discovered that our flight home had been cancelled and we were all a little stressed trying to find somewhere to stay. We decided to regroup back at the resort with our friends, we returned to the room we had left our bags in (which we had a key for) and opened the door to find a couple lying sprawled across the bed, watching TV (thank god ) with our bags no where in sight. We were confused and a little upset. We told the receptionist only for him to laugh at us and say sorry I forgot, so we were given ANOTHER room where we found our bags and thankfully all of our passports that were in the safe. After this experience we were keen to leave. So for the remaining three days we stayed at another hotel nearby in Ubud. Although the location was great (close to Ubud but not in the centre) there are better places to stay nearby. Sadly this was our experience of the y resort and the rooms were the main disappointment of this place.
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- Also Known As:
- Y Resort Ubud Bali